Business ProfileforTown & Country Motors, Inc.
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
- Location of This Business
- 10282 K4 Hwy, Meriden, KS 66512-8791
- BBB File Opened:
- 1/27/2003
- Years in Business:
- 24
- Business Started:
- 1/3/2000
- Business Incorporated:
- 8/17/1999
- Accredited Since:
- 10/3/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Town & Country Quick Service and Tire Center
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:30 PM
- T:
- 9:00 AM - 5:30 PM
- W:
- 9:00 AM - 5:30 PM
- Th:
- 9:00 AM - 5:30 PM
- F:
- 9:00 AM - 5:30 PM
- Sa:
- 9:00 AM - 3:00 PM
- Su:
- Closed
- Business Management
- L. Merrill Jacob, Owner
- Contact Information
Principal
- L. Merrill Jacob, Owner
Customer Contact
- L. Merrill Jacob, Owner
- Additional Contact Information
Phone Numbers
- (785) 484-0119Other Phone
- (785) 322-8445Other Phone
- (785) 484-0119
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Emily H
08/21/2024
Town & Country Motors, Inc. Response
08/27/2024
This customer is lying on multiple counts, they were aware that we had just gotten the truck into inventory, "a few days is classified as just" and we had not had time to inspect the truck or fix the four-wheel drive. They were in a hurry and wanted to buy it, with a discount in its existing condition.
As the owner of the company, I am not going to argue with someone over what was said or not said months ago as that is nothing but opinion and hearsay.
What I will do is stand behind our written warranty to its fullest extent, and in this case, I even offered to help beyond the warranty limitations had expired and advised the customer to take the vehicle to any transmission shop and get an unbiased opinion of the transmission condition. He asked me where he should take it, and I suggested the largest transmission specialist in the city who has been in operation for at least 40 years. The customer reported to me that the transmission specialist did not find a major failure.
As for the tire and wheel issue the husband called me the first day he had an issue with it, and this was at least 6 weeks after they had owned the vehicle. My question was, how could this possibly have anything to do with our company and now she says it came off again after they had it re-installed. Tell me how that is our fault?
In summary,
-Our advertisement and our written paperwork encourages every potential buyer to take their time and inspect our used vehicles any way they choose before they enter a contract to purchase.
-This is a 16 year old vehicle with over 150,000 miles.
-We sell vehicles at all levels of condition and price is relative to that level.
They have failed to talk about the age and price range of the vehicle or how long they have owned it or how many miles they have put on it since they purchased it.
This customer has driven this vehicle in who knows what kind of manner since they purchased in mid-June and now in late August they are expecting it to be a new vehicle.
This customer purchased a vehicle that was less than 20% of what a similar new truck would have cost them.
We have been in business since 1999 at this location and have thousands of sales and service customers that will attest to our integrity and value for the dollar.
Customer Response
08/30/2024
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