ComplaintsforDental Care Olathe
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
10/5/2023 I paid an $100.00 deposit for teeth extraction. I arrived at my appointment on 10/8 the dentist was unable to pull my teeth because of nerve endings. They were supposedly to call me and set up an appointment with the oral surgeon. Within a weeks time. That never happened so I requested a refund. They told me they had to request a refund and call me back. I never received a call back. I also emailed and didn’t receive an email back. I posted a review on their website and they called me back an hour later and told me my refund was in the mail and I should receive it in 7-10 business days. This was October 19th. We are fast approaching a month with no refund and no update when I call.Business response
12/04/2023
******** ****** check was issued on Nov 8th and she got it cashed on Nov 22nd.
Thanks
Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We agreed with them to $43.60 per tooth to be extracted. Plus a $50.00 copay. They were strictly informed to take the teeth that were cutting into the tongue and the two teeth in the front. ****** has tongue and throat cancer and those teeth were cutting into the tongue which is to be removed on March the 28th at KU. They removed two teeth and the front and left the most jagged teeth on the side that are cutting into the tongue they remove teeth and took roots that could have been left and removed the teeth that were causing the extra problem to the tongue. This was of utmost importance to his health because they are removing the tongue and rebuilding it now he is left with the initial teeth that were causing the cutting into the tongue Plus they overcharged what they had agreed upon this before the visit today March the 17th 2023.Business response
04/24/2023
The teeth that were extracted per the care plan. The patient as charged the amount the insurance didn't cover according to the care plan, however as of today insurance covered more than we expected and there is a credit on the account. We would love for the customer to come back and get more dental work or come in and start the refund process.Customer response
04/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was seen on 09/03/2021. They did such a horrible job filling my tooth that I had to come back for them to rework on the filling. They told me that my bill was paid in full after I made a payment and that the second visit was not charged due to their mistake. Well now over a year goes by and they say I owe them money and that the person that did billing is no longer with them so they sent a new bill out on 11/30/2022 for charges on 09/03/2021. This is malpractice. I called and the lady who answered was so rude and hung up on me without explanation of charges.Business response
01/27/2023
The customer has balance due for services rendered September 3rd 2021. This was a cleaning, exam and xray appointment. Her panoramic xray was not covered by her insurance. The repaired filling was not charged to her.Initial Complaint
09/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Yes I had two different appointments with with them after I got my statement from my insurance provider it showed that they overcharged me a little over $200 so when I went for my second visit I addressed it with them show them what the statement showed they act like they didn't know what was going on they will look into it so I went on with the second visit so to find out after that I was charged $100 over so I contacted them about that and was later I'll be getting my money back and now it's been over a month and a half and no refund, no return call or email so that's why I'm filling this complaint Thank youBusiness response
10/12/2021
He has been reimbursed.Customer response
12/14/2021
refund was received.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.