Business ProfileforOlathe Dodge Chrysler Jeep Ram

The perfect epitome of a "stealership". I brought my car in for an oil change today, I arrived and spoke with Kendrick who quoted me $99 for the service, I asked about a coupon (Mopar usually has them online) and he said they had a 10% off he could give me. So the cost would be $89 plus tax ($99.92). I signed the tablet showing that amount. Once my car was done Kendrick came and took me to the cashier, he handed me a bill for $117.98. I asked him why it was more than what I was quoted and why they had added an additional "shop supplies" fee. He said that was "for disposal of the oil and tools and stuff". I pointed out that was NOT what I had agreed to pay and he realized that he hadn't put the coupon on there. He then returned with an invoice for $106.68, still w the "shop fees". I told him that I wasn't going to pay more than I agreed to in the beginning and asked for a manager. Enter Lucas. When he comes in he immediately tries to tell me I "wasn't paying for the shop fee's because I was given a $10 coupon. I told him what I was quoted for the service and the price I had agreed to. He then changed his story to "every dealership in the country charges that, there's no one who doesn't and its a valid charge". I said that it then needed to be expressed upfront, not added on to the back of an invoice after the service was performed. I then returned to the invoice, Lucas again tried to convince me that I "had gotten a good deal" because of the coupon and even though it was more than I had been quoted for the work, "that's what the price was going to be and there's nothing I could do about it". Well Lucas, that's where you are wrong. I payed the added on fee's to get my car back, so I guess you win there. But now hopefully other people who might consider coming to your dealership know the scams you are trying to pull and will take their business elsewhere. The world is WAY to connected for dishonest businesses to thrive. I wouldn't recommend anyone do business there.

We do apologize for the misunderstanding on your visit. While it is standard for shop supplies to be added to our repair invoices, we understand that may not have been clear upfront. We will refund the shop supplies back to the method of payment on file.