Business ProfileforCollector's Cache

Date of the transaction was November 4th 2021 the amount paid to the business was $3,466.12. the nature of the dispute is a billing dispute due to not receiving all the items ordered. the order number was ******* and the 2 items that i did not receive was Pokemon XY12 Evolutions Booster Box and Pokemon XY3 Furious Fists Booster Box. additionally one of the boxes that i had received was damaged as well. Firstly, the order was delivered and signed for but it was not signed for by me nor the apartment complex mail office worker and was not delivered to my complexes leasing office but instead was delivered outside of my complexes main building. I was luckily able to find this but when i opened the box two items where missing. after thoroughly checking the box i immediately contacted the company to which i did not get any responds until Monday morning when i had emailed them Sunday. i simply believed that the company had shipped the other 2 items separately due to them being worth more. When i had spoken to a representative he told me that there was no way and to send him pictures of the original packing. i informed him that i would attempt to retrieve the original packing from the trash but was unable to and from this point the representative that i spoke to on the phone told me that i was lying and that there was nothing they can do because they know they sent these items out. i continued to try and work with this representative through text messages to where he kept implying that i was lying to which i got fed up with and attempted to file a billing dispute with my financial institution and they file a billing dispute in the amount of $2,229.97 for both the items missing and the damaged item as well. after their investigation they informed me that they could no rule in my favor and i would have to attempt to reach out to the attorney general or Better business bureau.