Complaints

• Initial Complaint

  11/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently got email communication from this collection office. I am disputing all parts of this collection because i never did so call business with the company. I am asking for them to send everything back to the original creditor and to verify this debt. Once again i dispute all parts of this allegedly debt. So i am asking for this to be remove and for this company to cease all communication with me

  Business response

  12/06/2024

  Thank you for the opportunity to address this complaint. Berman and Rabin, P.A. has marked this account as disputed and sent the required validation documents to the consumer on December 5, 2024. The account will remain in a disputed status for 30 days to allow time to review the documents. 

  Customer response

  12/06/2024

   
  Complaint: ********
  
  I am rejecting this response because: Sorry I am still disputing this. I do not live at the address provided on the contract. I also do not know who stole my debit card and identity but i can tell you know i never did business with safe haven and that is not my signature or address. I have tried to contact safe haven myself but never received any response back. I also am filing a police report for this because this identity theft. 
  
  Sincerely,
  
  ******* **********

  Business response

  12/18/2024

  Thank you again for the opportunity to respond. We have updated the file to include both the original dispute and the fraud claims. Additionally, the attached fraud packet has been sent to the consumer, which contains a copy of the validation documents, as well as an affidavit for completion and return to our office.

• Initial Complaint

  09/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've explained to ******* I do not have their equipment. The house I was living in while I had the equipment was full of black mold back in 2020. They continued to bill my insurance company Medicaid knowing I could not use the equipment. I am disabled and I'm tired of being harassed by this attorney group and *******. The ******* company here in my city has been told and came to my home. I do not have the concentrator or small concentrator. I have COPD, they questioned my medical condition. This is an incompetent company that's been sued due to over billing clients insurance company. I'm am contacting Medicaid today again, to let them know they kept billing Medicaid knowing I didn't have the equipment. You should be investigating ******* billing Medicaid for equipment I couldn't use, even after reporting the situation to the Billing office. I will be contacting my state AG. I'll also be filing a complaint with the BBB and my family attorney. I've seen your reviews which the harassment needs to stop. Stop harassing and threatening elderly people who are disabled.

  Business response

  09/17/2024

  Thank you for the opportunity to respond. This claim has been marked as disputed and closed in our office. The details of the dispute have been forwarded to our client for review. 

  Customer response

  09/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

  I do not want to be harassed by ******* anymore, this company is not trustworthy. I do not want anyone coming to my home. Thank you for taking care of this situation.  I am disabled, for this company to question my medical conditions is disgraceful.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 6/21/2024 at 2:25pm I spoke with ****** **** with Berman & Rabin, P.A. I informed them that I wanted to make payment arrangements for the debt I have with their client ********. I setup payment arrangements of $333.60 for the 1st payment on 7/1/2024 and $340 going forward that would take the payments to 6/1/2026. ****** then informed me that he would have to send me a consent to judgement form to complete. I never received the form so I called back on 6/28/2024 and spoke with ****** **** informing him I had not received the form for consent to judgement, he then stated that they had attempted to serve me at my home address and was told I did not live there. I told him I've lived there for the past 28 years so he agreed to email the form to sign and send back. Did not receive the email until 7/1/2024 after several calls. I have now signed the emailed the form back, they have taken payment on 7/1/2024, however there is still a rescheduled court date of 8/8/2024 at 9am cst in St. Louis, MO. I have not received a receipt for my payment nor have a I received a return call from ****** **** or any at Berman & Rabin. I would like return call to resolve this matter and also confirmation of the consent to judgement form that I have emailed to ****** ****.

  Business response

  07/21/2024

  Thank you for allowing us the opportunity to respond to this complaint. After reviewing the file, we show the last payment of $333.60 was received, and posted on 7/2/24. The consent judgement has been prepared and is in the process of completing all required steps to be filed with the courts. An agent from Berman and Rabin, P.A. will be reaching out to Ms. ***** on Monday 7/22/24 to discuss any further questions or concerns she might have.  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Let me start by saying I sent this company (Bermin and Rabin) an email but didn't get a response. This company is deploying illegal debt collectors to collect on a time barred debt. The company that they are using has called from phone numbers ###-###-#### and ###-###-####. This company has broken so many debt collection laws. For starters, they refused to identify themselves and refused to give me their company name. They then repeatedly berated me and called me racial slurs, made fun of my name and cussed me out, and threatened to sexually assault my children. They also called my family and said the same thing. This is absolutely deplorable behavior and totally unacceptable. I demand that this company stop contacting me and my family and friends. I will also report this vile behavior to other regulatory agencies and I am considering an attorney to take legal action.

  Business response

  07/10/2024

  Thank you for the opportunity to respond. We have reviewed the complaint and confirmed that we have not committed any of the alleged violations or engaged in any of the conduct complained of, however, we will cease all communication, mark our file as disputed, and close/return to our client per complainant's request.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  They are attempting to collect a debt for a company that refused to respond to my many attempts to contact them regarding the matter. I don't even live in the state where the debt is from anymore. The apartment complex that is trying to use BERMAN & RABIN, P.A. to collect my debt deleted all of the service requests that showed the items they are claiming should have been replaced over 6 months before my move out and have not even attempted to contact me since they hung up on me when I tried to dispute the inaccurate charges. $91.83 for a refrigerator handle that was supposed to be replaced in July 2022 and never was the maintenance worker who came in looked at the handle, took the handle said he would be back, and never did. An accumulated $125.95 on blinds that were requested to be replaced in the Winter of 2022 when they started falling off from even the slightest breeze. $13.47 for vanity bulbs that we unscrewed because they were too bright for my newborn saying they were missing but they were on the bathroom counter when we left and moved out along with $10.87 for a shower head that was also put on the counter because our tools to put it back on were packed away. $26.28 for Drip pans that we constantly had covers on because they were already destroyed when we moved in (again reported but never resolved). They are trying to charge $180 for "Heavy cleaning" and tried to tell me it's because of the dog, except I hired a cleaner and helped them clean so everything would be ready for them. I accepted the charges for the flooring as unfortunately there was damage to the carpeted area, I even accepted the charges for the partial painting. In reality, they owe me $95.34.

  Business response

  05/17/2024

  Thank you for allowing us the opportunity to respond to this complaint. Berman and Rabin, P.A. received a verbal dispute on this file on May 9, 2024. Validation of debt documents will be sent to this consumer on May 20, 2024. This file has been marked as disputed and closed back to our client for any further handling.

  Customer response

  05/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **************

• Initial Complaint

  03/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our File No.: ****** We received two debt collections letters from Berman & Rabin, P.A. dated October 23, 2023 on behalf of ********** **** ******* ***. The letter states we owe $932.54 as of July 21, 2022. This is NOT true. Check #**** in the amount of $818.00 cleared the bank June 1, 2022. Check #**** in the amount of $84.62 cleared the bank July 28, 2022. Check #**** in the amount of $114.81 cleared the bank July 28, 2022. We returned Berman & Rabin, P.A.’s collection letter with the response highlighted in yellow, “I want to dispute the debt because I think: This is not my debt. The amount is wrong. Other I want you to send me the name and address of the original creditor.” Along with the collection letter response we sent a detailed cover letter with 8 documents proving this final bill has been satisfied. The closing paragraph of the cover letter states, “Please provide a written response and documentation that this situation has been corrected including details of the amount overpaid and due us.” The cover letter and documentation were sent twice, on November 6, 2023. One package was mailed First-Class Mail. One package mailed First-Class Mail Certified/Return Receipt. No response has been received. On January 2, 2024, **** ********, Attorney at Law with *** *** (** ******** ****** ****** ********* ***** sent a demand letter to Berman & Rabin, P.A. on our behalf giving them 10 days to respond. When Berman & Rabin, P.A. did not respond, a second demand letter was sent on February 9, 2024, via “US Regular mail and Certified Mail” which Berman & Rabin, P.A. received on February 23, 2024, at 9:34 am. As of March 23, 2024, no response has been received. We are requesting the Better Business Bureau obtain a written response from Berman & Rabin, P.A. with proof that our account has a zero balance along with the postage costs of $25.98 for mailing all the documentation to rectify *********** ***** and Berman & Rabin, P.A.’s errors. Thank you.

  Business response

  03/25/2024

  
  Thank you for allowing us the opportunity to respond. Berman and Rabin, P.A. received a written dispute from the consumer on November 15, 2023. After confirming with our client that this account no longer has a balance due, it was closed in our office December 4, 2023. Berman and Rabin, P.A. has not reported this account to any of the credit bureaus, but the dispute has been forwarded to our client.

  Business response

  03/28/2024

  As Berman & Rabin, P.A. no longer represents the creditor concerning this account, and did not credit report this account, it can not comply with complainant’s request.

  Customer response

  04/04/2024

  Dear Better Business Bureau,

  We are requesting the Better Business Bureau reopen our complaint.

  Berman & Rabin, P.A. did not do any due diligence before sending collections notices on their official letter head threatening our Credit Report and ability to obtain credit in the future. They refuse to take responsibility for their error or respond in writing as they did initially.

  We have included additional documentation of the Collections letters sent to us by Berman & Rabin, P.A., two demand letters from *** *** dated January 2, 2024, and February 9, 2024, and receipts for postage costs of $25.98.

  We expect Berman & Rabin, P.A. to provide on company letterhead addressed to us written, detailed proof our account has a zero balance, provide written proof they will not attach our Credit Report and reimburse the $25.98 postage costs.

  Thank you for your time and assistance.

  Best Regards,

  ***** *****

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been having issues getting someone from this company to answer the phone or return my calls. This complaint goes along with my complaint against ******* originally for the debt that I was paying to them. I received a letter from this company and began paying them, however, they stopped allowing me to pay by telling me I would have to only pay a certain person and if they were not in to leave a message. I have left numerous messages but to no avail. I am tired of attempting to pay a debt that I did not agree to with this company. I also tried to do a settlement with this company. I do not want this to end up on my credit report.

  Business response

  03/12/2024

  
  Thank you for allowing us the opportunity to respond. Our records indicate that the last payment was received on June 30, 2023, and there is no record of any contact with our office after that date. As an alternate payment method, consumers can make payments at paybr.com at any time. Regarding credit reporting, Berman and Rabin, P.A. does not report to any of the credit bureaus.

  Customer response

  03/20/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I called the company 07/2023 to make a payment and was transferred to voicemail. I called again on 8/11/2023, unable to pay bill because I could not reach my rep and was sent to voicemail. I called on 11/6/2023, I paid $25 on this day and spoke with a lady named ****** with ext. ***. 11/17/2023, called and spoke with someone about the $30 payment that should be reflected from ******* that they continued stating they could not see. Also asked for a settlement and was told to call *******. I’m not sure how no one has a record of any of these things. My rep was ******* ** **** **** 
  
  Sincerely,
  
  ****** ******

  Business response

  03/25/2024

  Thank you again for opportunity to respond. We have reviewed the file and have marked it as cease and desist as well as disputed. As a result, this file has been returned back to our client.

  Customer response

  04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  12/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are attempting to collect a debt that has already been paid. I tried to call them, but they are unable to be reached. I want them to leave me alone and never contact me again, and promise not to alter my credit score as this debt was already paid. This is harassment.

  Business response

  12/19/2023

  Thank you for allowing us the opportunity to respond. Berman and Rabin, P.A. sent an initial demand letter to this consumer on 11/8/2023. We have made no other attempts to contact this consumer, and have not received any notification of dispute prior to this complaint. This file has been notated as disputed, cease & desist, and has been closed out of our office back to our client.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Moved out but the previous landlord company asking more money to pay, which not my responsibility, if not resolves between me and the landlord, it’s the landlord office mistake, I will take it to the small court. But mean time, Berman and Rabin sent me letters to threat me to report credit bureau.

  Business response

  11/29/2023

  Thank you for allowing us the opportunity to respond. Berman and Rabin, P.A., has not reported this account to a credit reporting agency, but we have notified our client of the dispute. Validation of debt documents to substantiate this balance were sent to the consumer on 10/31/2023.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cannot get Benson and Robin to respond after emailing them and leaving call back announcements. I understand a company called Optum asked them to follow up on some money I supposed owed them. I can prove I have paid as arranged and they finally sent me a notice that I don't owe anything because they turned the collection over to Benson and Robin back in March. I haven't heard a word from them and want to know if they are really involved. If not I need to clear my credit report. If you could get them to contact me, preferably in writing, I would greatly appreciate it. Please note, if I am not available, please feel free to talk with my mother. ***** **** ******** *****

  Business response

  06/15/2023

  Thank you for reaching out and allowing us to respond to the addressed concerns. Upon review of the complaint, Berman and Rabin, P.A. was not able to locate the complainant in our database. If the complainant would like to call our office at (**** ******** and provide verification information, we can attempt to locate the complainant by different form of verification. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩