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Business Profile

Fitness Center

Chiefs Fit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed up for an all access membership including recovery. After about a year I removed the recovery add on. 3 months after being charged the correct amount it was increased to the full amount including recovery.

    Business Response

    Date: 08/28/2023

    We are attempting to respond to the complaint.  This member was refunded.  It was rejected by his bank because he blocked us as a merchant.  We do not have a way to refund him.

  • Initial Complaint

    Date:06/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a personal trainer at chiefs fit and have had continuous issues with said trainer since starting. I have attached the correspondence I have had with the general manager as well as the operations manager. The email thread attached outlines the terms of my personal training agreement, as well as the services I did not receive. I spent $1320.00 on personal training and received maybe $200 of training IF that. I have asked to speak to someone at their corporate office and it has been 10 days and have yet to receive a response from anyone.

    Business Response

    Date: 06/16/2022

    Hello,

     

    The below Chiefs Fit member signed an agreement for a 3 month commitment to our Personal training department. Within this agreement it states that the member commits to a 3 month auto renewing agreement and must terminate 30 days prior to her next billing date.

     

    We have reached out to the member and understand her complaint with our Coach here at Chiefs Fit.

     

    The member has voiced that she would not like to change coaches but would like a refund for her used and paid services.

     

    This member has had the ability to change trainers and received many complementary sessions. The member refuses to switch trainers and has utilized all paid training sessions. The member states she has only received maybe $200 of training but this is incorrect. The member is able to use or transfer any untrained sessions at anytime.

     

    Above I have attached the members signed agreement.

     

    Thank you,

    ******* ******

    Customer Answer

    Date: 06/16/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

    Complaint: ********

    I am rejecting this response because: I have not used any of the complimentary sessions that were given to me so that is a bold faced lie. Also they told me to train with another trainer and use those free sessions I would have to sign another contract and i refuse to do that with the service I have received. 

    Regards,

    ******** *****

Chiefs Fit is NOT a BBB Accredited Business.

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