Business Profile
Insurance Services Office
SelectQuote Insurance Services, Inc.Headquarters
Complaints
This profile includes complaints for SelectQuote Insurance Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ******* My phone number is *** *** ****. I have been receiving harassing calls from Select Quote up to 10-20! times a day. I can support this claim with my phone logs. It's been going on since November, 2024. I have BEGGED them to remove my number from their call list. The marketing agent just laughed at me and said no! I have been on the Do Not Call Registry for over 10 years. I called the Virginia Beach Police department and they suggested I call their corporate offices at * *** *** ****. This is a marketing number. I am unable to reach anyone to help me. I am a 67 year old widow and I have to turn my phone off during the day now because they call every 30 minutes on some days. I have blocked so many numbers from them but it appears they have infinite numbers. PLEASE HELP ME. I only want it to stop. Thank you for your time.
Business Response
Date: 03/17/2025
We are sorry to hear about your experience. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They've been calling me literally 20 times a day I've asked him to take me off the list they won't! Finally today I called population health which is there customer service hotline she said she'd take care of it but I'm still getting calls. Please help if you could take put me on do not call list I'd appreciate it thank you. S**** ********* ************ that's the number they keep calling thank youBusiness Response
Date: 12/17/2024
We are sorry to hear about your experience. Please be advised that you have been added to our internal DNC list and we have asked that our vendors do the same. You will no longer receive any contact from SelectQuote going forward.Initial Complaint
Date:11/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past 30 days I have been receiving telemarketer calls up to 8 times a day. I have tried to ask them to take me off their call list, which they agreed to do but I’m still getting bombarded by calls daily. I’m pursuing a class action suit to get them to stop.Business Response
Date: 12/02/2024
We are sorry to hear about your experience. Please be advised that you have been added to our internal do not call list and we have asked that our vendors do the same. You will no longer receive any contact from SelectQuote going forward.Customer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/17/24 I contacted ******** ******* **** *** **** insurance to inform them I was canceling my home and auto policy with them effective 10/1/24. ******** ******* transferred me to a Select Quote agent who processed my cancelation request. My policy was paid up already through 9/30/24. I Docusigned cancelation letter on 9/17/24. I was informed automatic withdrawal payment would be cancelled effective 9/17/24. Then my Escrow account with my mortgage sent ******** ******* $1044 for my home insurance policy that I canceled and on 10/1/24 ******** ******* withdrew $172.30 out of my checking account causing me to have a return payment for insufficient funds for my Apprisen program costing me an additional $15 returned fee. I want my $1216.30 plus The $15 fee from Apprisen returned to me by Select Quote/******** *******. On 10/7/24 I spoke to Ary at ******** ******* who states on 9/17/24 the SElect Quote agent did not process my cancelation request properly and ******** ******* was not informed of the cancelation request until 10/1/24. Had my cancelation been properly processed on 9/17/24 ******** ******* would not have withdrew 172.30 out of my account on 10/1/24.Business Response
Date: 10/18/2024
We are sorry to hear about the inconvenience experienced due to the processing of your policy cancellation. We acknowledge that the representative should have addressed the pending automatic withdrawal that was scheduled. As a result, SelectQuote is processing a check to reimburse you for the NSF fee charged by your bank. ******** ******* has confirmed that a refund check was also issued. Should you have any questions please contact us at Auto & Home Customer Service: ************ option or email us at *****************************.Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my second complaint against Select. We have a leak under the sink the angle valve is stuck. We called Select to get a technician to come out. Same story call and get your own technician we are booked up. We have water leaking now for a week, the person on phone was told we can’t afford to pay out right because we put out of pocket over 700.00 for a new washer. Select said they were sending out check in a day or two. Come to find out the check will take over 30 days. They are sending out 500.00 but we had to pay up over 700.00 now. This is why we paid the money to get the warranty. The person from Select understood our issue so per conversation they put us on top of list. We can’t keep paying up front for repairs after we paid over 2600 for the policy. If we have to pay up front we might as well not have a warranty what’s the difference. We have heard nothing from Select or a technician. We are just getting such a runaround. The past warranty company we had was with the house we purchased. The reason we did not stay with them was because the technician was rude and broke more than he fixed. But at least we got a technician. These people aren’t even trying and they are supposed to be number two on best warranty list. I do not believe they should have this type of rating for what we can see. We have a six year policy, this is how they treat there long term customers how do they treat yearly or monthly customers. I have a second policy for my brothers home as well also a six year policy. Now we are going to be charged for excessive water used due to leak. We have called a plumbing person but have not heard back as of yet.Customer Answer
Date: 09/26/2024
Select home warranty told us to find our own plumber. We called one out and had him look at our plumbing problem and give us a quote. We called select for their approval per their instructions and they declined our plumber because they didn’t like how his company billed! Worker was not able to change how the computer printed out or itemized the billing. Said they would have to send us one of their plumbers, which they have not done in over a week! Still have my leak and no idea of when their plumber is coming. I had to pay my plumber for the service call!Business Response
Date: 09/27/2024
We are sorry to hear about your experience. SelectQuote does not sell home warranties, only insurance policies for auto & home, medicare, and life insurance. Additionally, we do not show any record for you or your phone number in our system. With that being said, we believe you have reached out to the wrong company. Please let us know if you have any other questions or concerns.Initial Complaint
Date:06/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been relentlessly spamming my phone for well over a year, often multiple times per day. They appear to be using phone spoofing and offshore call centers. Theyve basically rendered my phone useless without the aid of a paid spam blocking app, and even then sometimes they get through. Its obvious they are doing this to prey upon and scam elderly people, but I am NOT part of that demographic, and no amount of explaining this will get them to stop! I mean really...I understand your business has a vile tactic of preying on the elderly, but spamming me isnt going to get you any money, or make me any more likely to purchase your service, AND it wastes your own money and resources .... so give it a rest already!Business Response
Date: 07/01/2024
We are sorry to hear about your experience. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Customer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
Sincerely,
***** *******Initial Complaint
Date:05/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SelectQuote called and stated they could get me a better deal regarding my insurance. I told them they could send me information about better insurance but then I received a letter stating I had been signed up for a different insurance. I did not agree to new insurance, only that I would like information. I did not sign any paperwork and gave no approval at all for new insurance.Business Response
Date: 06/05/2024
We are sorry to hear about your experience. Per your request we have placed you on our internal do not call list and you will receive no further contact from SelectQuoteCustomer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried this company for a quote and they signed me up for spam list and I am getting hundreds of emails a day in spam due to this company. I need the spam to stop.Business Response
Date: 04/26/2024
We are sorry to hear about your experience. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Initial Complaint
Date:03/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These **** **** use illegal tactics and offshore call centers from India to fill their sales funnels. Preying on the weakest in society and using three layers of call transfers before putting me thru to some low life with Select Quote. Then their sales person has the audacity to call me back and harass me after I tell him these facts. then the coward hung up[. I'm filing with the FTC, the FCC, and the CFBP and I hope they shut them down.Business Response
Date: 04/05/2024
We are sorry to hear about your experience. We were unable to locate any communications between SelectQuote and the phone number provided other then an inbound call from the phone number to SelectQuote. Please be advised that you have been added to our internal DNC list. You will no longer receive any contact from SelectQuote going forward.Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Does not follow through with quote if you request a 10 year term life insurance quote. They only want to sell you 20 year term life insurance quotes. If you do not choose at least 20 years, then they say things like “why would you do that?” And they hang up on you.Business Response
Date: 04/08/2024
Thank you for bringing this to our attention. We have reviewed the call recording and have taken steps to make sure this is addressed internally.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.