Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues with vehicle I bought, the warranty and repairs. Supporting documents explain issue.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Blazer Ev on 12/28/2024. When I spoke to my salesman I specifically told him I was already approved by GM financial for zero percent for 60 months. I advised I was only authorizing one credit inquiry to GM financial, and that the dealership was not to run my credit as you are not a lender and have no reason to. He agreed and put it in the computer and even went and told the finance person face to face, that I was only authorizing one inquiry to GM financial. The finance person took it upon himself to submit the following inquiries ********** has inquiries from McCarthy, ***** **** and ********* ****. ******* has an inquiry from McCarthy, and ******** has an inquiry from **** ** *******. When I questioned him as my credit cards alert me when an inquiry was made as to why, he advised me I didn’t qualify for zero percent for 60 months, which was a lie as that is the exact deal I walked out with. I did not authorize these inquiries and in fact specifically stated I would not authorize them. I want these inquiries removed immediately. If I do not hear back from you I will file a dealer complaint with the state of Kansas and General Motors. And the survey everyone was so insistent I gave 100% on will be as poor as I can make it.

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously I had asked how much they would charge to have Chevy Cruze key coded. The Service department told me that it would be $157 plus tax and the estimated time would be about 15 minutes. My husband, **** ******** took in the car and the new key that needed to be coded after 10am on Friday, November 22, 2024. Since it was taking longer than anticipated he left the car there with the key. As we realized that it was around 230 and we had not heard from McCarthy Chevrolet all day, we decided to call and check on the progression of the key being ready. I called and they put me on hold for some time and then transferred me again to another person and I was on hold until finally they checked on the progression of the work and said that the key was finally ready, and we could pick it up. I dropped off my husband to go get and pay for the key. After he signed and paid, he realized the total of the key being coded was $623.77. No one ever told us that the price would be $623.77 for a key to be coded. There was no communication of us ever having to pay nearly 4 times more than the original price that was given to us. My husband called me at home and told me what they were charging us and while on speaker, the manager said that the service worker, ***** **********, told my husband about the change in price. My husband told him out loud that he was never informed of the change in price and the manager continued to say my husband did not understand because of communication issues (my husband has an accent but knows English very well!) nor did anyone go over the receipt with him. While on speaker, I spoke with Manager, ***** **** and told him that we were quoted $157 plus tax and the job was going to be 15 minutes, not over $600 and taken over 4 hours. He said that the price that I was quoted was correct but because it took such a long time to do, they had to charge me what was on the receipt but that he would do me a favor and charge me $320 instead of the $623.77!

• Initial Complaint

  Date:06/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2,2024, I purchased a 21 Jeep Renegade from McCarthy Honda where I paid $1000 for the deposit. Within the first week the jeep was jerking and leaking red fluid, I called the McCarthy service shop where I was told to bring it in to be "looked at" I did after speaking to Christina the service manager. I was told they found nothing. The Jeep was returned to me but was still leaking red fluid, jerking when I was at stops or turning. I called and spoke to Christina again she advised me to take it t "Jeep Experts" in Lee Summit which I did but also said that I wanted to exchange the jeep because if the issues less then 30 days if my purchase. McCarthy Jeep in Lee Summit kept the jeep for over 1 month due to parts that was needed to repair a jeep that was sold to me after approved by the McCarthy Checkpoint Guarantee system. I had a total of 6 things repaired including a gas pan, and other vital parts to help the jeep function properly. Also, my temp tags expired while in the McCarthy shop and after I purchased the car. I never received my title. When I spoke to Ray and Zach regarding this they didn't know where the title was until 6/19/24 when I returned the loaner car. When I first purchased the jeep the Olathe dealership switched the jeeps from when I originally said I wanted. When I called the DMV I was informed that the dealership hasn't register for the jeep in Kansas it was last registered in Illinois according to the VIN #. I was also told that McCarthy Honda would take care of my tags and title and all I have to do was pick them all up which was included in the fees but Ray the financial manager had to amend the contract 3 times prior to the signing and when I tried to read it he scrolled up and said it was the same as before. This jeep has been an issue since day of purchase I have said several times I want to exchange it now I am being responsible for doing the registration even though I just received the car back along with the title.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed with witnesses a purchase price of 18,500.00 after five hours and a waiting a long time to sign paper work on a computer screen, ( if I had real paper contracts this issue would have never happend) I was over charged 1,300.00 Now when I question the sale price which I signed at 18,500.00 they say they have no record of the transaction. My wittness, sales person, and employee was sitting and watching as I signed a purchase peice of 18,500.00. They also Guaranteed me before signing any paper work I could have my repapirs at at any McCarthy dealership, which is not true when I called the dealership in Lee's Summit, MO they said they would have to charge me for any work. They lied to me about service. Now they are lying about they have no paper I signed for 18,500.00 another lie , they sent me a copy of a paper with what appears to be my signature with a new purchase peice wich I did not approve, my wittness was right there. There is a problem with the brakes I have talked to the service department and they are not willing to take care of the fix after only owning the vihicle for two weeks. I would like a refund 1,300 and the brakes fixed at no charge at the dealership in Lee's Summit, MO.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle and after having it for only four days, it died. I tried charging the battery, but it did not work which resulted in me purchasing a battery. I left the vehicle at their service department, assuming it was the alternator. After they had the vehicle for at least two weeks, the alternator was replaced. I told the service department that the vehicle's tire sensor had also not been fixed and the car would shake during braking. I was told it would be looked at and resolved. The shaking and the sensor have not been fixed. The horn also does not work. If the 182 point inspection had actually been done, these repairs would not be necessary.

  Business Response

  Date: 08/21/2023

  We addressed the customers concerns in a timely manner.  We repaired the vehicle under the terms of our agreed upon limited warranties.  As the customer stated the alternator was replaced at no charge.  We also rotated and balanced the tires and checked the brakes to correct the customers "shake" concerns.  The tire pressure sensor is not a covered item.

  Customer Answer

  Date: 08/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: The vehicle continues to shake and the horn does not work. Additionally, I was told by Donald that a check would be given to me the following Monday to cover the cost of the battery I had to purchase. He also told me the tire sensor would be fixed. None of what was told to me has occurred. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off car on 7/12, picked up 7/26 with over 1,800 miles extra miles, brakes are bad, oil needs changed and staring to the left. Did not have any of these problems before we dropped off. Body shop manager is blaming us for miles, hung up in my face, does not want to help with any of these problems.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, March 24th, I had my vehicle towed to McCarthy-Morse from another auto repair shop. A brand new BCM, purchased by me, had been installed in the vehicle by the auto repair shop and needed to be programmed. On Friday, March 31st, I called and spoke with my service consultant who informed me a tow was needed to bring my vehicle into the bay, but they should be able to look at it that day. This was not completed until Tuesday, April 4th. On Thursday, April 6th, I was informed the BCM had been programmed, my vehicle was running but the windshield wiper switch was not functioning properly. I approved of having a new switch installed. On Friday, April 7th, I responded to McCarthy-Morse to pick up my vehicle but I was informed after installing the new switch, my vehicle will no longer start. On Wednesday, May 3rd, I emailed the service manager regarding these issues but received no reply. On Friday, May 19th, outside of the windshield wipers not working properly, I was told my vehicle had been repaired and ready for pick-up. On May 20th, I responded to the dealership to pick up my vehicle. I paid before seeing my vehicle and it was brought to me after payment. Once my vehicle was brought to me, I noted the mileage was showing "******** and it was also displaying multiple warning lights. My vehicle had approximately 90,000 miles prior to coming to McCarthy-Morse. The odometer is now also not working. Since it was Saturday, I was informed no one was at the dealership who could help me with this issue. I left with my vehicle, sent an email to the GM, service manager, my service technician and had intention of calling first thing Monday morning. On Sunday, May 21st, I noted my AC was no longer working. This was not an issue prior to my vehicle being at your dealership. On May 22nd, I was told by the service manger they were not going to correct the problems I feel they created.

  Business Response

  Date: 05/31/2023

  The component that McCarthy Morse Chevrolet repaired, the BCM or Body Control Module, is not related to the odometer.  The odometer would be related to the ECM or Electronic Control Module.  In addition, the vehicle was towed to our location inoperable, therefore there is no way for us to have verified the odometer prior to replacing the BCM and making the vehicle operable.  It's also important to note that the vehicle was towed from another service center where they had performed extensive work to the wiring and other components.  We have spoken to the customer and offered additional diagnosis but will not offer to repair components unrelated to the repairs performed at our location.  We are also unwilling to modify the odometer given that we made no repairs to that function. 

  Customer Answer

  Date: 05/31/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because: upon having my vehicle towed to this location, I was told they would check the work of the other location before even diagnosing the vehicle. In regards to not being able to check the odometer, McCarthy-Morse had the vehicle running within two weeks of having it before replacing a part, causing it not to run again. When it was running the first time, did no employee check it then to see where it was? A simple car-fax would tell you the vehicle had approximately 90,000 miles on it at the time of the repair.

  Second, I understand you did not touch the odometer, but I think it's reasonable to believe which the extensive work done to the BCM and with resetting my vehicle back to factor, other issues where caused to my vehicle. Such as, when you originally replaced my windshield wiper switch, the vehicle would no longer start because of it being "set back to factory." Repairs were also made to my vehicle without my knowledge or approval. I honestly do not understand why you will not take accountability for the damage caused to my vehicle, because it was not having these issues before being towed to your dealership. Honestly, at this point, I would just like a refund for what I paid because my vehicle is not only in worse shape then when it went in, but it is also worth nothing to me now.   

  
  ******** ****** *****

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2019 Tahoe in on January 16, 2023 to have my back up camera looked at because it was not working. They diagnosed it as a 3 day job. 22 days later (today) they have still not finished it, and it sits there in there shop not being worked on. My extended warranty paid for 10 days of the rental car because they said it was the back up camera. Now they tell me something different every day and after the tenth day I had to start paying out of pocket for the rental car with no end in sight. They don't offer loaners or are willing to cover the cost of the rental. This was their mistake in diagnosing the problem and they are acting like it is out of their hands, and meanwhile they offer no solutions or help. I have to get to work and this has been a complete nightmare. A few months ago I brought it in for a transmission issue and they had it for 3 months. Nobody should ever bring their car to this dealership for service if you want competent service. They are completely unhelpful and no telling when I will have my car back this time. Every time a new issue arises with the car they have to call GM to find a solution and that takes days. Incompetency is the key word here. Beware of this dealership.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle purchased from McCarthy-Morse Chevrolet June 2022 It has been in their shop more than 3 of the 6 months I've owned it The current stint has been 2 months now. They have had the parts on hand since early November. Whenever I call there is "no update", No answer, or my phone call isn't returned. At this point it doesn't feel like they are attempting to resolve the issue. I have even made phone calls to and emailed the service manager with no success. A month ago I would have just wanted my repair bills paid for. At this point I want my repair bills paid for as well as the payments I've been making the 3+ months it has been in the shop.