Business ProfileforHonest Abe Roofing Kansas City

I contracted with Honest Abe last summer to help restore a rental property. We agreed that they would: - replace the roof - replace the gutters - refinish and repaint the plaster walls in the interior All of this was guaranteed to be completed for $20,000. I chose Honest Abe, turning down lower cost bids on the job, because they promised to guarantee their price and excellent customer service. The roof and gutters were done quickly, but the company was not prepared for the final job. I experienced many issues: - they required more money ($3500) to finish the job, despite their guarantee - they missed deadlines repeatedly (at least five times), causing my renters to delay moving in and forcing me to lose rental revenue ($600) - they fell out of communication for long periods of time and failed to respond to calls and questions - they did not complete the job as originally described; they were supposed to leave the original trim or replace it with a similar quality material - they damaged the property (broke a window which fell out while removing the trim) and did not fix it - they offered financing, but the additional cost to the project required a vastly higher interest rate than originally promised Attempts at resolution - I asked for monetary compensation for the poor work; I was promised a return call (on multiple occasions) which never came - the company changed owners, and I was told that the new owners would take better care of me - I have called an embarrassing number of times, simply asking them to fix the broken window (not mentioning the poor work) - I am now asking for a refund for the trim job (not completed according to our agreement and not possible to be fixed without starting the job over) and compensation for the window (still unrepaired). - I estimate that the redoing the trim job would cost around $4000; the window repair around $400; and the one month uncollected rent is $600. I am asking for a $5000 refund.