Reviews

I can’t leave any stars for this facility. I took my two Havanese here for a 7 day stay.They normally stay at another location but they were on vacation during this time. At firstyou would think it was a great place.However it’s a complete horror show. We paid for a suite with a television and camera that you can monitor your pets 24/7. We brought our dogs kennel for them to feel more comfortable sleeping in.We asked the staff to feed them in the kennel, that has a divider, with the door closed then let them out after because there can be some food arguments. We also asked them to lay out potty pad that we provided bc our dogs are pad and outdoor trained.First night they were locked in their kennel no access to the potty, or water.Then second night locked out of the kennel without food and had to sleep on their potty pad. Third, locked back in. So we called from our international trip. Explaining again what we wanted bc typing it out was not good enough. We also saw one of our dogs wasn’t eating. We asked for them to put green beans in his food we provided.They told us they did. We noticed our dogs were brought in early one day from play both completely exhausted. Finally door was left open and had food. Kennel dirty. We pick the dogs up and they are acting so strange. Fatigued and when they get home one just begins snarfing food. He had lost three pounds while there. I unpack their bags and five days of food had not been give to him.They literally didn’t feed my 11 pound dog.They both had upper respiratory infections they were so sick. We did get a refund back but bc of the dogs illness we had to cancel our next trip that was memorial weekend.The people who look after your dogs there are young, they don’t care, clean, or take anything seriously.They sit on their phones during outdoor playtime when there is 35 dogs in a group. They lie to you.They never put green bean in my dogs food.I would advise against going to this facility. They almost killed one of my dogs.