Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a salvage car at eddy's chevrolet on december 20, 2024 and the car had 3 problems, 1) the car was unsafe the seat belt did not work and the airbag light was on, 2) PSI tire pressure did not work, 3) the start remote did not work, in both documents the seller *********** *** wrote that those 3 problems would be solved, the same day of purchase they offered me the extended warranty that covered everything, 5 weeks later, on january 28, 2024, I took the car to have the problems fixed, and the mechanic told me, we don't fix salvage cars, and I told him but I have the 3 year extended warranty, and the mechanic told me salvage cars cannot have an extended warranty (the car cost 9800 more or less and the extended warranty cost 3000 dollars) I spoke with the seller *********** *** and he told me that they could only return it to me 2000 dollars of the 9800 dollars, then I would lose 7800 dollars, and I only had the car for 5 weeks and I asked him if they were going to fix the problems and he said NO, and that he and the finance guy didn't know that salvage cars can't have extended warranty, I WAS SCAMMED 12,800 dollars by Eddy's Chevrolet, the car I bought was a 2015 Chevrolet Equinox and if that car breaks down tomorrow Eddy's Chevrolet WILL NOT BE RESPONSIBLE BECAUSE THE EXTENDED WARRANTY THAT THEY SOLD ME FOR 3000 DOLLARS DOES NOT COVER SALVAGE CARS AND THEY DID NOT GIVE ME THAT INFORMATION AT THE TIME OF PURCHASE

  Business Response

  Date: 02/11/2025

  We have already given the customer a full refund and took the vehicle back. I am not sure what else the customer is wanting.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information on the dealership dispute is detailed in the Word document.

  Business Response

  Date: 01/10/2025

  The customer knew that she was purchasing the used vehicle as is and signed the document. The document states that the customer is purchasing this vehicle AS IS, and the dealership is not responsible for any repairs of the vehicle after it has been purchased. Please see the attached document.

  
  

  Put of customer satisfaction, we have offered multiple times to give a full credit towards another vehicle on our lot, and she has stated that she is still thinking about it. The customer then threatens us with lawyers to multiple employees, as well as leaves multiple negative reviews as we are trying to assist her. Due to the customer threatening lawyers and the continued lies about our dealership by the customer. Her attorney will need to contact ours, and we are pulling the offer we made for the full credit towards another vehicle off the table. We will no longer be doing anything for this customer. 

  Customer Answer

  Date: 01/13/2025

  It was brought to my attention that selling a car "as is" is illegal in the state of Kansas. Although I was provided a warranty sheet, it is not valid because of that form. I need more clarification on how the "as is" form provided by Eddy's Chevy Cadillac bypasses the state regulations when selling a vehicle. 

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  business does not want to refund my two deposits

  Business Response

  Date: 11/12/2024

  Can you please elaborate on what refund? the amount? Service or sales? I need more information to look into this.

  Business Response

  Date: 12/16/2024

  I am sorry that you feel this way but as I have previously stated, you were instructed by the finance department to dispute the charge on your credit card, and you agreed at the time. We were not aware that you did not dispute the charges therefore we did not refund it onto your card. Both of your cards have been refunded at this time. Please let me know if there is anything else that we may assist you on. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: ********
  
  I am rejecting this response because:this dealership is a total lie and a scam 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A BRAND NEW VEHICLE 6/24. PAID FULLY WITH CHECK ON PURCHASE AND HAVE HAD NOTHING BUT ISSUES SINCE PURCHASING ISSUES WITH EDDYS CHEVROLET. I HAD 9 MILES ON VEHICLE WHEN PURCHASED. BARELY MADE IT TO GODDARD AND I COULD NOT USE CRUISE. CONTACTED **** IMMED. I MADE IT TO PRATT STILL NO CRUISE. **** DID TRY OVER THE PHONE BUT COULD NOT FIGURE OUT WHY. DROVE FURTHER AND HAD MULT. LIGHTS COME ON ON DASH BOARD. I MADE IT HOME, TOOK SOMETHING OUT OF THE HATCH AREA. PULLED CAR AROUND TO MY GARAGE TO PARK.DOORS AND HATCH WERE CLOSED, I KNOW THIS TO BE ACCURATE BECUASE MY HUSBAND MADE SURE I PULLED IN ENOUGH TO GET GARAGE DOORS CLOSED AS THIS WAS A BIGGER VEHICLE THAN I WAS USED TO. CLOSED GARAGE DOOR. CAME OUT NEXT DAY, RAISED GARAGE DOOR FROM HOME DOOR AREA. WENT AROUND BACK END TO LOAD ITEMS FOR A REUNION. HATCH WAS OPEN AND HAD BEEN SCRATCHED BY GARAGE DOOR. KEYS WERE LEFT IN VEHICLE AS GARAGE IS LOCKED. NO WAY HATCH COULD HAVE BEEN OPENED BY A PERSON. IMMED. TOLD ***** WHEN I TOOK VEHICLE IN TO HAVE THE DASH BOARD LIGHTS LOOKED INTO I WAS TREATED LIKE A LIAR ON WHAT I TOLD THEM HAPPENED EXACTLY WITH THE HATCH OPENING ON ITS OWN. THEY EVEN FALSIFIED THE REPORT FROM THEM FIXING THE SOFTWARE ISSUES BLAMING IT ON A "TOTE", WHICH WAS ACTUALLY AN ICE CHEST THAT WAS NOT PLACED IN HATCH UNTIL AFTER HATCH WAS NOTICED OPENED. THIS IS ALL PROVED IN TEXTS TO ***** THEY THEN LOST THE DOWN PAYMENT I MADE MANY MONTHS PREVIOUS TO ORDERING VEHICLE. EVEN THOUGH **** KNEW I HAD CALLED IN WITH PAYMENT AND SIGNED PAPERWORK SAYING THEY HAD IT, I WAS CONTCTED 2 DAYS LATER SAYING THEY DIDN'T HAVE IT. I'M SORRY, I DID MY PART, YOUR END FAILED. BUT THEY KEPT MY TITLE 3 WEEKS UNTIL I CALLED WITH PAYMENT INFO. THEN CHARGED ME 1,030 INSTEAD OF THE 1,000 I WAS TOLD IT WOULD BE. I HAVE MANY OTHER ISSUES, BUT I HAVE LIMITED CHARACTERS. MY HATCH SHOULD BE REPAIRED ON THEM. THEY CAN'T PROVE THIS WAS NOT A SOFTWARE PROB. AS THE WHOLE DASH WAS LIT UP WITH ISSUES. I HAVE PICS FOR PROOF.

  Business Response

  Date: 09/12/2024

  The dealership is not responsible for the issue with the vehicle and how it came from the manufacturer. We were not able to duplicate the issue (The hatch opening on its own) when the vehicle was in for service. When the vehicle was in for service, we noticed the scuff marks on the inside of the hatch from the ice chest or “tote” as was stated on the repair order. The connector that was setting off the lights in her vehicle was for the wheel sensor, this has nothing to do with the hatch. However, out of customer satisfaction we are willing to fix the scratch on the outside of the hatch. I will have the scheduling department reach out to the customer within the next couple of days to get this set up. If the customer would like a loaner vehicle, she will need to mention it at that time so that we are able to set her appointment for when we have a loaner available. 
  
  Regarding the down payment on the vehicle. The customer’s card was collected but was never ran. Yes, that is our mistake for not running the card. However, the customer is still responsible for paying the amount agreed upon in the contract, which is why we held the title until it was paid. The customer was informed that if using a credit card there would be a 3% fee. The total amount was $1030.00 with the fee. The customer was sent the receipt on 7/30/2024. I have attached the receipt and marked out all personal information. There will be no reimbursement for this.

• Initial Complaint

  Date:09/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 suburban online from Edys. I live in Colorado and they had it shipped to me and everything out of state. However they did not inform me they were not adding sales tax to the purchase. They never told me, they never spoke to me about it. They never insinuated That was the case. They did nothing to tell me that there would be a large portion out-of-pocket sales tax owed by me when I registered my car in Colorado. Had they been honest and told me that there would be a large portion of sales tax needed to be paid by me I would not have bought from the dealership. I contacted them to have sales tax added to the purchase. They have ignored all my emails and one phone call from a finance employee who said they had no idea how to add sales tax to a purchase but if I wanted sales tax added to a purchase, I would’ve had to have requested it when the sale Originated, which is contradictory to his statement. All I asked for is help from them to add the sales tax to the original purchase and they have ignored me and I have no idea why.

  Business Response

  Date: 09/16/2024

  With out of state customers the sales tax is not included because we do not know the sales tax of every state. We are working with the customer to get this added to the paperwork and corrected with the lender.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues with transmission has been on going since the purchase of the vehicle. First time they had it for two weeks. And said it just needed a transmission flush. Received the vehicle back and a couple of months later it started having issues and now come September 8th they will have it for two months for the same issue.

  Business Response

  Date: 09/12/2024

  The customer has an extended warranty on the vehicle. This issue is covered under the warranty and the deductible is $100. Unfortunately, we are not able to tell when something will go wrong with a vehicle. If the customer would like to trade out of the vehicle, we would be happy to do so. The customer will need to come into the dealership and speak with the General Manager, **** ******* 

  I have looked into why we have had the vehicle for so long. We are waiting on parts from the supplier and there is no ETA of when the parts will be in. This is out of the dealerships control. We do apologize for the inconvience.

  Customer Answer

  Date: 09/19/2024

  I asked them about trading it in for a different truck. The attached pictures is the response  from the current employee that I was talking to about it over a month ago.

  Business Response

  Date: 09/19/2024

  As I stated in my previous response, if you are wanting to trade out of the vehicle then we are happy to work with you. You will need to go to the dealership and speak with the General Manager, **** ******* He will be out of the office until Monday 9/23/24. The GM is the one who stated we will do our best and see what we can do to get you into another vehicle if that is the way you are wanting to go. We are doing everything within our power to help you. Please come into the store and speak with the GM if you are wanting to trade out of the vehicle.

  We still have no control if parts are on back order or when they will arrive. If you would like to make a case with General Motors, then you are more than welcome to do that as well.

• Initial Complaint

  Date:08/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my serious concerns regarding the recent service performed on my vehicle at your shop. To provide some background, I initially brought my car in due to a persistent issue where it would make noises as if it was running, even when it was turned off. The following day, my car wouldn't start at all.My vehicle was in your shop for a week, during which time I was assured that all issues were addressed. However, upon receiving my car, I encountered the exact same problem today. Furthermore, the brakes, which were supposed to have been fixed, are now grinding, adding another layer of frustration.When I reached out to *****, I was informed that I could drop the car off, but it wouldn’t be looked at until Monday. This is unacceptable, as I work on the weekends and rely heavily on my car. Despite charging my extended warranty over $4,100 and an additional payment of nearly $600 from my side, the issues persist. This situation makes me question whether the repairs were ever properly completed.Additionally, my interactions with ***** have been less than satisfactory. His approach has been overly transactional, lacking the customer service skills and empathy necessary for his role.Given the challenging times we all face, I believe that when money is spent and a warranty is in place, the process should be seamless. Unfortunately, this has not been my experience. I was charged $179 for a diagnostic test, and while I was told that swapping the battery would resolve the issues, this has clearly not been the case.I am requesting that all issues covered under my warranty, as well as those I have paid for, be addressed promptly. Moreover, $179 for a diagnostic seems unusually high compared to what I've encountered elsewhere. I expect a fair resolution that reflects the coverage I have and the payments I've made.Please address this matter with the urgency it deserves. Please investigate for Fraud not completing the repairs customers are paying for-Safety issue

  Business Response

  Date: 08/21/2024

  The customer brought their vehicle in on 7/31/24-8/10/24. The concern at the time was that the fans would still run after shutting off the vehicle. Our technician verified the concern. The vehicle had to be jump started to pull the vehicle into the service bay. Once the vehicle was turned off, the vehicle would not restart. The technician put the jumper pack on the battery and found that the low-speed radiator fans were on, he then commanded fans off with the scan tool. Once control was released the fans started up again. We found that multiple low voltage codes were stored across multiple modules, but no codes stored in the engine control module that would explain the cause of the fans being commanded on. We cleared the codes and tested the battery, it failed. The battery was within warranty range, so we replaced the battery under warranty. We test drove the vehicle and there were no drivability issues. Once he got the vehicle back into the service bay, he noticed that the fans were no longer on after being shut down. At that time, the vehicle was running as designed. We could not duplicate the issue after that. If we are not able to duplicate the issue, then we are not able to fix it.
  The customer authorized the diagnostic fee for the leaks and authorized us to replace the front brakes. The customers warranty covered the repair for the oil leaks but did not take care of the diagnostic fee for that nor did they take care of the brakes being replaced. The customer was aware of what the warranty company would take care of.

  
  On 8/19/24 the vehicle was brought back to us. The customer called the service department and informed us that the fans would not turn off and ran until the vehicle died. The vehicle was towed into our shop. We jumped the vehicle and when we turned it off the fans were no longer running. We have been trying to get the vehicle to act up but as of right now everything is running as designed. Due to the vehicle dying it reset all of the modules which in turn does not keep codes stored. If there were any codes stored before the vehicle came back to us, then they were erased when the vehicle died. We are still actively trying to duplicate the issue.
  
  We will not reimburse the customer for the diagnostic fee or for replacing the brakes, The customer authorized these repairs and the diagnostic. 

  Customer Answer

  Date: 08/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:  

  I never requested a refund for the diagnostic fee, so I'm unsure why that was mentioned. I have always paid $80 for this fee, but I was simply questioning why it is now $179.I specifically requested that the brakes be replaced, not just the front ones. Despite this, the brakes are now grinding, and I must press the brake pedal to the floor for the car to stop, which was not an issue before the car was brought in for service. This leads me to believe the brakes may not have been replaced as claimed.I have been informed that you plan to keep the car until the issue is duplicated. Considering the warranty company was charged over $3,000+ for repairs, I no longer trust the service provided.Given these concerns, I am requesting reimbursement for my towing fees and a rental car while you wait for the issue to reoccur.
  
  Sincerely,
  
  **** *** ***** ******

  Business Response

  Date: 08/27/2024

  Unfortunately, prices go up for services just like anywhere else. This is a luxury brand and prices reflect that. The customer did not request that the brakes be replaced. We sent a list of recommendations from our inspection. The customer originally declined all services, they then called us and asked us to replace the front brakes and nothing else. The vehicle has not had a soft pedal that goes to the floor, nor has it had grinding noises at any time while we have had the vehicle. If the customer would like us to replace the rear brakes as well, there will be an additional charge for this. We are willing to take care of the towing fee for the customer, as well as put them in a loaner vehicle so that they can save on rental fees. However, we will not be taking care of the rental fees for the customer. If the customer is ok with a Chevrolet vehicle, then we can have them in a loaner vehicle today. If the customer wants a Cadillac, then we will not have one available until next week. We will be able to provide the loaner vehicle for 7 days. If we are not able to duplicate the issues, the customer will need to drop off our loaner and pick up their vehicle. This vehicle has been driven every day since the vehicle was towed back in and we have not been able to duplicate any issues. We would like for the customer to come to the dealership and ride with a technician so that the customer can show us what they are feeling/seeing. The warranty company was charged for the leaks on the vehicle not for the fan running after the vehicle was shut off. The customers stated that they do not trust the service provided by us. If that is the case, then the customer is more than welcome to pick up their vehicle and take it elsewhere for a 2nd opinion. 

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 nissan rogue. Within a week the transmission went out. Eddy's replaced it as I had Purchased an extended warranty. Now the car is in the shop with a shattered flywheel and a busted torque converter and busted transmission. All due to eddy's not installing the transmission properly. They forgot to install the piece that holds everything together and everything vibrated apart. This was confirmed by nissan of Olathe with pictures and mechanic statements. ***** ******** admitted fault and agreed to pay for the repairs. But now will not return my, or nissan of Olathe calls. They were done working on the vehicle on 6/25/2024. It is now 7/09/2024 and it is still not paid for. I have a family and kids that have practice and part time jobs as well as mine and my wife's job to get to. And we are a car down. It is extremely stressful and inconvenient. Eddy's needs to pay like they agreed to it is a massive inconvenience to me, as well as nissan of olathe.

  Business Response

  Date: 07/11/2024

  The Olathe dealership agreed to accept a purchase order for payment approximately 2 weeks ago. When the vehicle was completed, they then stated that they would not accept the purchase order. We have been in contact with the dealership in Olathe multiple times. Unfortunately, the credit cards that our departments have do not have that high of a limit. This is why we asked prior to the vehicle being completed if they would accept a purchase order. We found out this week that they were no longer going to accept the purchase order. The check that we sent out is supposed to be at the dealership tomorrow, 7/12/24, by 10am. Unfortunately, it took time to go through our process to get a check out to the dealership, this is why we specifically asked the dealership if they would take the purchase order. If they would have told us no from the beginning, all of this could have been avoided.

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought a 2020 ***** ********** from Eddys Chevrolet ** ******* **. Still haven't got title and my 60 day tag expires April 19th 2023. Went to Eddys on April 14th 2023. Was told they didn't have the title that the original owners hasn't give it to them. So they sold me a car without a title in hand and not in their name. They said they can't give me another 60 day tag. My mom went to tag office they said Eddys needs to give me another 60 day tag because it is on them. Eddys sent me a email to use if I get pulled over for expired tag. Tag office said that will not work. * ***** ** ******* ** **** ******** **** ** ** **** ********* Also I will get penalized for **** everyday after the 19th until I go in and tag the car in my name.

  Business Response

  Date: 04/25/2023

  We are very sorry for the inconvenience. We are waiting for the title to get to us so that we can give it to the customer. Unfortunately, it is illegal to print another 60 day tag, we will not be doing this. However, we are willing to put the customer in a loaner vehicle until the title arrives. Please contact me at ************ to get that set up or email me at *****************************

  Business Response

  Date: 05/10/2023

  The customer falsified information (Driver's license and paystubs). All banks declined to fund the customer, which is why we had to take the vehicle back. The customer was supposed to pay $**** down but only paid us $***. We will refund the $*** that the customer paid. We will send the check to address that we have on file.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my vehicle they told me there was a lifetime warranty on almost everything belts, hoses, everything from the front, to the back of the car as long as I provided proof of services to them every 7 yrs that I was maintaining the vehicle. Well I take the car up there because my check engine light has came on only to find out it’s not covered and they only cover the car until it reaches 60,000 miles

  Business Response

  Date: 04/10/2023

  The customer does have the lifetime powertrain warranty which does not expire at a specific mileage. However, the manufacturer lifetime warranty does expire at 60,000 miles. The customer will need to provide the lifetime powertrain warranty paperwork to the dealership she takes it to. The lifetime powertrain warranty only covers lubricated components. I called the customer to see what was wrong with the vehicle as she did not bring it to our shop. She stated that it was the EVAP Valve. This item is not covered under the powertrain warranty.