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Water's Edge has 1 locations, listed below.

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    Business ProfileforWater's Edge

    Real Estate Rentals

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    400 W Central Ave, Wichita, KS 67203-4000
    BBB File Opened:
    12/1/1996
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Management
    • Alice Chamale, Property Manager
    Contact Information

    Principal

    • Alice Chamale, Property Manager

    Customer Contact

    • Alice Chamale, Property Manager

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have quite a few complaints about my stay at Water’s Edge. It got to a point where I texted security on an almost daily basis about break-ins/ illegal entries into my apartment. First off, were the locks ever changed? I asked maintenance to change the locks and security alerted me that I needed to buy my own lock. Ok. I submitted the request through the online portal. Within a few days the request had gone from open to in-progress, to closed. Again, ok. It appears the online portal was working at the time, but no one stopped by apartment while I was there and I still had the same lock… I re-submitted a maintenance request to have the lock changed and a handy-man did arrive and he used a lock that he brought himself to replace the old one. Great! He gave me the key when he finished. When he left, he informed me that he had the other key. Ok. I did notice that the lease agreement stipulated that the staff were allowed to enter my apartment without my consent for maintenance issues or something of that sort. Was that the reason for the unconsented entries? And on a daily-basis? If the reasons were for maintenance I don’t see any justifiable reason for doing so without informing me beforehand. I speculated, from the beginning really, that people were being voluntarily allowed into my apartment. So how did I know that people were entering my apartment? My property was vandalized. I noticed there were holes, cuts, and bleach stains on my clothing that were of someone else’s doing. I began to notice new damage to my clothing that I was to wear the next day – almost everyday. I first noticed scraps of paper or perhaps packaging foam strewn about in places, initially. Also, it looked like someone had smashed the glass to the peephole. It looked like it had been damaged before I moved in, but something was definitely removed from it while I was there. Full complaint at... *************************************************************************************

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