About
Overview
BBB Accredited Since: 5/21/2015
Years in Business: 11
Payment methods:
- American Express
- Apple Pay
- Discover
- Google Wallet
- MasterCard
- PayPal
- Visa
- Venmo
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- BBB File Opened:
- 2/25/2015
- Business Started:
- 1/1/2014
- Business Started Locally:
- 1/1/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Chris Gerbig, President
- Ms. Tori Gerbig, Partner
- Ms. Katie Moreno, Director of Customer Experience
- Ms. Cassie Anderson, Customer Experience Lead
Additional Contact Information
- Principal Contacts
- Mr. Chris Gerbig, President
- Ms. Tori Gerbig, Partner
- Customer Contacts
- Mr. Chris Gerbig, President
- Ms. Cassie Anderson, Customer Experience Lead
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
Returns will be accepted within 30 days of the original ship date. All returns are for a Pink Lily E-Gift Card credit only. The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Pink Lily E-Gift Card).
Pink Lily offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.
Items damaged or defective may be returned by contacting Customer Care here within 3 DAYS of delivery.
Please reference our full refund policy at https://pinklily.com/policies/refund-policy
- Business Categories
- Ecommerce, Online Retailer, Online Shopping, Clothing, Womens Clothing, Boutiques
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.