Reviews
This profile includes reviews for Pink Lily's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 77 Customer Reviews
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Review fromMaKenzie R
Date: 04/04/2025
5 starsMaKenzie R
Date: 04/04/2025
I have been a loyal pink lily shopper for over 5 years and love their clothing and blankets!! The return policy may not be the best BUT they are always having great deals so I don’t really mind the store credit. Customer service is also easy and helpful if I have issues with my order.
Pink Lily
Date: 04/06/2025
Hey MaKenzie, We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.Review fromAshley H
Date: 04/04/2025
5 starsAshley H
Date: 04/04/2025
I love Pink Lily!! You can always find the best deal on the cutest clothes here, plus shipping is always fast! My go to place to find clothes for any occasionPink Lily
Date: 04/06/2025
Hey Ashley, We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.Review fromKrystina M
Date: 03/30/2025
5 starsKrystina M
Date: 03/30/2025
I love shopping on Pink Lily. The selection of clothes is great and there is always a sale going on. Also, it is easy to earn points to redeem coupons for $25 off. The only thing is that you can't redeem if there is another offer code/sale, which there usually is.Pink Lily
Date: 04/01/2025
Hi Krystina! Thanks so much for your feedback and shopping with Pink Lily! Please note, we are working hard to improve our Pink Perks program and make earning and redeeming those points as easy and painless as possible. Best,Review fromSusan S
Date: 03/28/2025
1 starSusan S
Date: 03/28/2025
I have been a loyal Pink Lily shopper for quite awhile now. I am a magenta frequent shopper who has accumlated a bazillion points but they make it ridiculously hard to utilize them. What is the point? They reward you for shopping and yet you can only use them on specific, non sale items over a certain dollar value. Why? I have earned those savings and cannot use them. Shipping charges are high ~ there should be free shipping for loyal customers. The quality of the items are all over the place ~ no consistency whatsover. Forget about getting your money back if there is a problem with a purchase. This is very frustrating for me as a repeat customer. I should be valued and clearly am not. I have stopped shopping here for these reasons.Pink Lily
Date: 03/31/2025
Hi Susan! We are so sorry that you were not happy with your experience with Pink Lily. As stated on our website, all returns are for an online store credit (E-Gift Card), and we do not offer cash/money-back refunds. We have a dedicated team working hard to ensure all items we offer are of excellent quality. Please note, we are working hard to make improvements in our policies and products across the board. We do allow Pink Perk points to be used on any purchase as long as you do not use another coupon/promotional code. If there is anything else you would like to discuss, please email [email protected] and we will be happy to further assist you. Best,Review fromKAYCIE P
Date: 03/27/2025
5 starsKAYCIE P
Date: 03/27/2025
I've been purchasing from Pink Lily for years and I've always received great products! Will continue to shop with them in the futurePink Lily
Date: 03/28/2025
Thank you for your feedback, Kacie! We're so happy you love our products as much as we do and look forward to helping with all your outfit needs in the future.Review fromTara A
Date: 03/27/2025
5 starsTara A
Date: 03/27/2025
Pink Lily is my go to for clothes! Have unique clothing, shoes, accessories. Sizes for everyone. Keep an eye out for great sales. If you have to return something it is only store credit. No refunds. Best place for great styles!Pink Lily
Date: 03/28/2025
Hi Tara! Thank you for choosing Pink Lily! We love providing excellent products and services for our customers. We look forward to helping you find the perfect fit for all your needs.Review fromAmber M
Date: 03/27/2025
5 starsAmber M
Date: 03/27/2025
Great items and fast shipping! This company has great quality clothing and customer service.Pink Lily
Date: 03/28/2025
Thanks so much, Amber! We strive to provide excellent quality products and exceptional service to all of our customers. Happy shopping!!Review fromCarol B
Date: 03/27/2025
5 starsCarol B
Date: 03/27/2025
I love everything I have gotten! People always ask where I get my clothes.Pink Lily
Date: 03/28/2025
Hi Carol! Thank you for shopping with Pink Lily! We strive to provide excellent pieces to our customers at great prices and look forward to serving you in the future.Review fromSara J
Date: 03/27/2025
4 starsSara J
Date: 03/27/2025
I love the styles and products from PinkLily. I have had success ordering 90% of the time. I have had to return items to exchange sizes a few times leading to a lack of confidence in the size chart. I think this depends on how and where the product is made. Thankfully the return and exchange procedure is fairly easy.Pink Lily
Date: 03/28/2025
Hi Sara! Thank you so much for your feedback and for shopping with Pink Lily. We're so glad the returns and exchanges you've had to make were seamless. We are constantly working to improve our fit and are excited for our customers to see the changes we are making.Review fromJenna P
Date: 03/27/2025
5 starsJenna P
Date: 03/27/2025
My favorite boutique! Quality pieces and excellent customer service! I love everything I get from PL!Pink Lily
Date: 03/28/2025
Hey Jenna! Thanks so much for taking the time to leave us a review and for shopping with Pink Lily. We're so happy to have you as a customer!
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