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Find a Location

Old Time Masonry has 1 locations, listed below.

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    Business ProfileforOld Time Masonry

    Mason Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Old Time Masonry in Burlington, Ky offers residential masonry contracting services.

    Products & Services

    Stone , Stone, Topsoil, Gravel, Sand, Alan Block , Brick , Veneer Stone, Concrete, Chimney Covrrs, Pavers, Railroad Ties

    Business Details

    Location of This Business
    2600 Burlington Pike #196, Burlington, KY 41005
    BBB File Opened:
    9/9/2008
    Years in Business:
    16
    Business Started:
    4/7/2008
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. Wade Hall Jr., Owner
    Contact Information

    Principal

    • Mr. Wade Hall Jr., Owner

    Customer Contact

    • Mr. Wade Hall Jr., Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I signed a contract with Old Time Masonary 4/3/22 to complete stonework around my deck for a walkway and sitting area. The cost was $6800 and a 50% deposit was required of $3400 dollars. Wade Hall the owner told me that they would like to get it done about a month later but that there was a possibility it could be moved to the following spring depending on weather conditions. I messaged Wade 5/14/22 and he said, "i'll call you later today bud", but I never heard from him. I was not concerned as Wade has done work at my home before and they did a good job and were very courteous and I know they were busy. I assumed the spring would most likely be when it got done. I contacted Wade 3/23/23 to check in with Wade to see when approximately we might get things done and to let him know the area was cleaned, prepped, and ready. I never got a response. Out of respect I realized he is behind on his work and my project wasn't urgent so I just waited. I contacted Wade again 5/15/23 again to get an idea when this would be completed. No response. I contact Wade again 5/16/23 and 5/17/23 but no answer. Wade has turned his phone off to receiving calls and closed his email account. I also reached out to him on facebook messenger 5/16/23 but no response. At this point I'm assuming that I have been robbed of $3400 which is a significant blow to my family and I. Companies like this should not be allowed to operate as after some research the past couple of days I see that this is a pattern for Wade and he has done this many times. Wade strategically put a po box as his address and has cut off all communication to anyone. I would like a refund if he cannot come and do the job within a week as he has lost my trust and I don't believe that he is coming back.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Debbie B

    1 star

    07/12/2023

    If you hire this “company” after reading these reviews, you’ll get what you deserve, like I did. I chose to give Wade H*** a chance, although I had read negative reviews, & I got what I deserved. This man lied to me numerous times, just like I was warned he would. His workers dumped brick removed from my chimney, in the wooded area next to my home. We’re not talking a small amount, we’re talking wheelbarrows full, and when I asked them why, they said “it’s what they do when they can”. I said it’s not bio-degradable, Wade shrugged his shoulders and said they would remove it, they didn’t. I was told, after my chimney was tore apart, I would need to pay an ADDITIONAL 850.00 for something to do with my flashing, but he wouldn’t give me a receipt showing what that was for. I will have to take him to small claims court to recover this money or a receipt. When the initial job was not completed correctly, his son had to return to complete the work I had already paid for. He was rude, and said they’d be back to pick up the 100’s of lbs of brick they dumped in the woods, they never returned. They broke my outside water spicket & told me “there’s no way” they did this. It worked fine last fall & I turned on the water flow just for them, they broke it. The mess they left behind was unbelievable. Again, hire them & you won’t be disappointed on them disappointing you!

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