Industrial Recycling
Waste Path Services, LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 24 Customer Reviews
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Review fromDaemon P
Date: 02/28/2025
1 starDaemon P
Date: 02/28/2025
If I could give a 0 star review I would. This company is HORRIBLE. They always have an excuse as to why they can't pick up your trash. And when they do pick up your trash it's NEVER on the day they are supposed to. They have zero customer service qualities. You can NEVER get a hold of anyone on the phone. They rarely return emails. When you finally decide to complain about it and tell them in a professional way how you feel they just call you to cancel your service. Very rude people that DO NOT CARE ABOUT THEIR CUSTOMERS. You're just another payday to these people when you use their services. I would urge everyone to use a different company of possible.Waste Path Services, LLC
Date: 03/03/2025
Thank you for taking the time to share your feedback. As a small, family-owned business, we deeply value every one of our 19,000+ customers and strive to provide the same level of care and attention to all. However, we sincerely regret that your recent experience with us fell short of your expectations.
It’s important to acknowledge the inconvenience caused by the delays in our response. During the time you reached out, a significant snowstorm had temporarily closed our office, which further impacted our ability to respond in a timely manner. Even under normal circumstances, our callback times can sometimes be longer than we would like due to the high volume of customer inquiries and the personalized approach we take with each interaction.
We recognize that this does not make up for the frustration you may have felt, and for that, we are truly sorry. Please know that your feedback serves as a reminder of the importance of clear communication, especially during challenging situations. We are actively working on ways to improve our processes and reduce delays to ensure better service in the future.
Your satisfaction means a great deal to us, and we would welcome the opportunity to make things right. If there is anything specific we can do to address your concerns, please do not hesitate to let us know.
Thank you for your understanding and for giving us the opportunity to improve.
Sincerely, MaCanda Commercial SalesReview fromAmanda W
Date: 08/23/2024
1 starAmanda W
Date: 08/23/2024
After inquiring to open an account they called me within an hour regarding starting services with them. First payment came out July 2nd, there was already a can on the property. Never received a break down of what the payment was covering, just an email with guidelines and my account number. After trash pick up Wednesday they took my can. Have called, left voicemail, and emailed...no response. Never received a bill for upcoming service dates!Waste Path Services, LLC
Date: 08/26/2024
Amanda,
I just emailed you to hopefully get in contact and fix any issues you have, we are currently hiring some new employees to help out we have doubled the amount of calls and emails coming in to Waste Path daily so we do apologize nobody has got back in contact with you.
I did give you my contact information so we can speak today.
Review fromMichael D
Date: 08/19/2024
1 starMichael D
Date: 08/19/2024
Waste Path reliability has been in decline for 4 - 5 years now. They rarely, if ever pick up on the arranged date. If they miss the date they won’t have their drivers pick up an extra personal can because that requires the driver to get out of he truck to dump your van into their can.Waste Path Services, LLC
Date: 08/20/2024
I do apologize for any issues you have had if you would like to speak about this situation I can call you to talk about this issue. if we ever experience a day or two delay we do take then cans worth that week. the policy at Waste Path Services if you have extra to please contact the office at 270-366-7656 or [email protected] 24 hours prior to your pickup and we will inform the drivers so we can pick up said trash.
We do appreciate the 20,000 residential customers we now service in Western Kentucky and have policies and procedures in place that all customers our treated equally, sometimes delays happen due to situations that are out of our control. if you would like to speak to me further 270-366-7656 ext 226 or [email protected]
Review frompayden h
Date: 05/31/2024
1 starThey stopped taking my card for autopay because they switched companies and lost my payment information. They did not notify me of this and just stopped picking up my trash. When I called and gave them updated info they said they would not be giving me a credit for the week they didn't come and would not be coming back. Things happen and its understandable I had to update my payment information but charging someone for a week of service they admit they didn't provide is low.Review fromMichael E
Date: 05/08/2024
3 starsThey pick up my trash most Tuesdays unless there is bad weather or a shortage of workers. Lately I have been unable to pay my bill on their website when I log in. When I go to pay it logs me off. When I try to call or email them I get no response. I just need to pay my bill ??Review fromCatherine M
Date: 05/01/2024
1 starCatherine M
Date: 05/01/2024
I have had them for 15 or more years, it use to be good. It be 2 weeks today my trash is still at the end of the driveway full. All you gets answer machine never a call back I don't think they have a human in the officeWaste Path Services, LLC
Date: 05/03/2024
I am sorry you are having issues getting through to customer service I am going to try to reach out to to get this taken care of for you. if you have issues getting through you may email [email protected] and you will receive a message back. I hope this helps. Best regards,Review fromLeroy S
Date: 04/29/2024
2 starsLeroy S
Date: 04/29/2024
1. Office never returns calls. 2. Don’t like the new Billing DOXO since I have seen warnings about not to use them. Would rather continue to have auto pay as before on the Waste Path pay. May be going to another company.Waste Path Services, LLC
Date: 04/30/2024
I have received your response on better business bureau, and I can help you out. Over the last 2 weeks are call volume has tripled due to some issues with competitors. we are hiring some more office workers to hopefully alleviate the influx of calls that being said I did just call the number on file for you and left a message with my call back number and extension. We offer online payment at www.wastepath.com. Doxo payment is not affiliated with Waste Path Services LLC. Waste Path would never charge anything extra besides what is stated on your bill if you have a moment I will help you set up an online account.Review fromPaul S
Date: 01/23/2024
1 starPaul S
Date: 01/23/2024
Waste path is steadily been getting worse and worse over the years. Over the last several months we have had missed services and each time customer service has excuse after excuse and never a solution. Yet each time bill is due we get charged the full price. Well again missed service and again full of excuse and was told to bad and was hung up on. I would bot recommend them to anyone.Waste Path Services, LLC
Date: 01/24/2024
We are sorry you are not happy with our service, I am not sure what exactly you issue is, but would be willing to speak about this situation. Things like extreme weather, (flooding storms ice and snow) will delay trash pickup. Safety is our number 1 priority. as in the issues we had last week, we are running normal this week and will be picking up all the trash from both weeks if you would like to contact me here at the office please call 270-366-7656 Ext 226.
Review fromGabe R.
Date: 10/17/2023
3 starsGabe R.
Date: 10/17/2023
I have been waiting for a roll out for 6 weeks.Still have heard nothing but we will get you another one as soon as we can.The driver broke the wheel when he was setting it down.Waste Path Services, LLC
Date: 10/18/2023
Gabe,
Upon looking up your account we put an order in for this replacement on September 11th 2023. We do tell the customer it could take up to 25 business days due to influx of new customers and or exchanges due to situations just like yours we strive to not have long wait times. I will make sure that your exchange is done as soon as someone is working in your city. if you would like to speak to me my office number is 270-366-7656 EXT 226.
Review fromKearron S
Date: 10/06/2023
1 starKearron S
Date: 10/06/2023
I have used their services for the last 5 years and it has just gotten worse and worse. This past week they came and picked up my van without any notice. When I called the lady tried to argue with me that communications were sent but I never received anything via any source. Then she informs me that the if I want my cab back it would be 2 weeks to a month to get it back. The customer service is NON EXISTENTWaste Path Services, LLC
Date: 10/09/2023
Good Morning, I am sorry you are not happy with Waste Path Services. Unfortunately it looks like your account was set up Auto Pay option and the card either expired or no longer worked we did reach out to you on multiple occasions on a 270-816-**** number starting on 7/26 and two more calls on September 1st and September letting you know we were cancelling service due to no payment. Protocols are set up once a customer is cancelled that you restart the process. (fees for delivery and restart are added). also the protocol is to let the customer know it could take up to 25 business days for delivery (almost never takes that long to deliver). We do this to insure that we give you a reasonable time frame just in case. We do appreciate you being a customer for over 5 years. and value each and every one of the customers we service. if you would like to speak further on this situation, you may call me at the office 270-366-7656 ext 226.
Best regards
MaCanda Nichols
Commercial Sales
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