ComplaintsforWellness Brands

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They keep sending the products and charging me. I have tried to cancel and get a refund for the last 5 deliveries. I have not opened the product! Help

  Business response

  07/01/2022

  Dear customer and BBB,

   

  After reviewing the information I was able to locate and successfully cancel the subscription. We have also issued a full 100% refund in the amount of $179.91. Please make sure to Return to sender the product if possible.

   

  Thank you

• Initial Complaint

  06/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered this product to try it out hoping it woiuld help with my blood sugar. Wasnt impressed with the results. It was a one time order. Recently another order was shipped out and charged to my card without my consent. Please send me out a return order for and issue a refund to my account. Thank you

  Business response

  06/16/2022

  Dear customer and BBB,

   

  I have located the information provided and was able to cancel any subscriptions with us.

  
  I have also issued a full 100% refund for $149.91. Please allow 7-10 business days for that refund to reflect.

   

  If you can RTS the unwanted product you received we would greatly appreciate it!

   

  Thank you

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of Transaction: 5/30/22 Amount of Money I paid - $198.70 I want a full refund - They said you can have a full refund until I called then they told me there was a $9.95 restocking fee and I had to pay to ship back. My doctor said I can't take this product. I have not opened it and I want to return it and cancel my subscription. the girl talked to fast telling me I have two different options. One was the restocking fee and the other was i can keep the production and 65% back. which is dumb because I can't take the product. so I said I would do the restocking fee because she said that was my only option. I want all my money back ! I don't mind paying to ship back but restocking is ridiculous especially since its a medical reason and not buyers remorse.

  Business response

  06/08/2022

  Dear customer and BBB,

   

  After reviewing the information I can confirm the following:

   

  1. We have the "Restock" fee inputted in the terms and conditions and customers do need to pay to return the product, Plus a restock fee.

  2. If the customer denies the partial refunds we offer, they are supposed to return the merchandise.

   

  What I have done today is issued a full 100% refund for $198.70. Please return the product back as soon as you can. Just allow 7-10 business days for the refund to reflect.

   

  Customer response

  06/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Dear BBB,
  

     I'm sorry I did not respond sooner as I was having computer trouble.  I just wanted to say Thank You !!  I did receive a full refund from the company and I appreciate your support in helping me to get my money back.
  Many Thanks,
  ***** *********
  
  
  

• Initial Complaint

  05/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was shown an add on social media for a product that would help with my COPD and I clicked in the ad to read more. I was shown one bottle was $39.74 and it was buy one get one. I added that one to the cart and was asked to add my credit card information, which I did. After, I clicked the cart to see a total and was shown a lot of options to add to the cart. I could not get the options menu to go off the screen and got aggravated with it so decided to close out and not finish the purchase. After reviewing my statement I was charged $198.70 from this company and they rushed 5 bottles of this product with 20 capsules in each bottle. I never completed the purchase. I then submitted a dispute with my credit card company and was told the company claimed the charges were valid. It seems like this is a scam that's targeted to elderly people and I would like my refund and will be glad to send the product back. According to the slip in the box it's **** * ******* and order number **********. The price they put on this is $39.74x5 bottles. COMPANY IS WELLNESS BRANDS LLC LOCATED AT ** ********** **** ** ********** ** *****

  Business response

  06/06/2022

  Dear customer and BBB,

   

  After reviewing the information I can confirm the following:

   

  1. The pricing that is listed on our website is correct and its the same price as mentioned to customers in the Terms and Conditions.
  
  2. Since the customer has filed a dispute with the bank we are unable to refund the charge in question, since any refund is up to the bank at this point in time.

   

  I can confirm the account is closed so no charges or shipments will post to customer.

   

  Thank you

   

  Business response

  06/08/2022

  **** *********

   

  At this time we are not able to refund the transaction. As stated it is fully described in our terms and conditions how the program and billing works.

   

  I do apologize but you are allowed to keep the product at this time and not worry about returning as you would not receive a refund.

  Customer response

  06/09/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Nothing is resolved. You are a scam and everywhere I can post my review I surely will so you don’t scam more elderly people. I may not get my money back but you’re going to waste more on those paid ads. 

  
  
  Regards,
  
  **** ********
  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered gummies to help me quit smoking and detox my lungs and they sent me the kyani CBD gummies for weight loss and other things I called for a refund and they told me that I have to send it back and then it would take three to four weeks just to see if I would get a refund if they sent me the wrong thing I never open them and I offered to send them back I just need my $40.90 back that they charged my card because they sent me the wrong thing

  Business response

  05/10/2022

  Dear customer and ***,

   

  I have issued the full 100% refund for the product in question. It seems you had the correct product as we do not sell weight loss products.

   

  Please allow 7-10 business days for the refund to reflect. We also ask if you can please return the unopened portion back to us.

   

  Thank you

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/26/22 I placed an order for ***** CBD gummies. After ordering I called to return the items as my credit card was charged more than I thought it was going to be. When I called I was told that I would have to pay a $50 restocking fee when I sent these back on top of that the refund would take up to 30 days AFTER they received the item. Brent also told me that "I should have read the fine print about the restocking fee before ordering.". If this company was on the up and up those costs wouldn't be in the "fine print". BUYER BEWARE!!! I WAS TOLD THAT MY ISSUE WAS ESCULATED AND I WOULD GET A CALL IN 24 TO 48 HOURS. They will not refund the 198.70 they took out of my account so quickly. This is wrong to do people this way.

  Business response

  05/10/2022

  Dear customer and BBB,

   

  After reviewing the information I do see that we advised on call we would be able to waive the restocking fee. Which I see was notated.

   

  What I have done today is issued the full 100% refund for $198.70 and it can take 7-10 business days to reflect. We still require to return any unopened product back to us.

   

  Thank you

  Customer response

  05/12/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  
  ***** *******
  
  

• Initial Complaint

  04/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On March 14th I placed an order with this company for CBD gummies. The way the advertisement was phrased it indicated the purchase of the introductory offer would be about $50.00. I get an email stating that 5 bottles of CBD gummies are coming to me for the cost of $200.00. I immediately requested a refund and they answered back acknowledging the confusion of the advertisement. They then offered me a refund of $35.97, I said it's still too much, I want a refund. Next was an offer of 50% off the entire order, I declined. March 15th, an offer of 75% refund, I declined and requested a full refund. This order could have and should have been cancelled immediately upon my request. They shipped it on March 14th with an invoice for the full price while still negotiating a lower price with me on March15th???? They set up a RMA # which is **********. The email states the they will only refund for unopened product (no problem) and I will be charged a $6.95 re stocking fee for a package that shouldn't have been shipped in the first place. Can you please help. I am happy to return the product but I have no confidence that my money will be refunded and I do not feel that I should be charged a restocking fee for a product that I cancelled IMMEDIATELY after ordering.

  Business response

  04/22/2022

  Dear customer and BBB,

   

  After reviewing the account details I do see that indeed you were offered the partial refunds to allow you to keep all the product and not worry about returning them back to us. 

   

  Once an order is placed it gets shipped very quickly and we are unable to cancel shipments once ordered. What I can confirm is the 100% refund has been issued and the subscription is cancelled. No more charges or shipments will send to you.

   

  I can also confirm that we did advise we can waive the restock fee for you. We appreciate if you can please RTS the product or return them back since we have already issued a full 100% refund.

   

  Thank you

• Initial Complaint

  04/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  When I ordered this it was to be for 2 jars for 49.00 . I was sent 5 jars for almost 200.00. Then a few months later they sent me 3 more for 149.91 , that I didn't order at all . I need this to stop , it didn't help me quit smoking and I didn't sign anything for it to keep coming without me ordering it. I would like my money back , this company has false advertising their product is fake .

  Business response

  04/14/2022

  Dear customer and BBB,

   

  We do apologize about the experience you had with us. I did check the website where you had ordered and in the terms and conditions it does explain how the program and billing works regarding our products.

   

  Customers need to take/use the product for a consistent 60-90 days to really see the benefits and results. What I have done today is cancelled the subscription and issued a full refund for the $149.71 charge. Please allow 7-10 business days for the refund to reflect. We do also ask if you can please RTS the shipment as you did receive the next unwanted order.

   

   

• Initial Complaint

  03/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Deceptive medical endorsement for CBD gummies from, what appeared, to be trusted news source.

  Business response

  03/18/2022

  Dear customer and BBB,

   

  We do apologize about the concern. What we have done today is issue the full 100% refund for the $198.70.

   

  Please allow 7-10 business days for the refund to reflect. 
  
  

  Thank you

   

  Customer response

  03/23/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  
  ***** ********
  
  

• Initial Complaint

  03/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I RESPONDED TO ADD FOR PRODUCT $39.95 THEY CHARGED MY CARD $278.60 THE SIGHT WILL FORCE YOU TO NEXT PAGE OFFERING ADDITONAL PRODUCTS IT IS NOT CLEAR YOU ARE ORDERING THEM. IT LEADS YOU TO BELIEVE IT WILL SHIO IN 5DAYS. THE NEXT MORNING I WAS NOTIFIED IT WAS SHIPPED AND TOTAL WAS FOR ADDITIONAL PRODUCTS. I CALLE D CUSTOMER SERVICE TO CANCEL AND WAS TOLD IT WAS TOO LATE. I SAID IWILL CANCE THROUGH MY BANK AND THEY TOLD ME NOT TO THAT THEY WOULD NOT BE ABLE TO HELP WITH REFUND. THIS IS A SCAM AND THERE SIGHT IS RIGGED TO ADD PRODUCT MY ORDER NUMBER IS OR CUSTOMER NUMBER ********

  Business response

  03/03/2022

  Dear BBB and Customer,

   

  After further review of the account in question we are unable to locate any information for this customer on our end.

   

  The customer has the incorrect type of "order #" that we use in our system and the pricing of the charge is completely different from what we have. 
  
  
  I need this complaint removed of our business profile as it is not fair we are getting hit with complaints that are from customers who are not ours.

   

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩