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Business Profile

New Car Dealers

KIA Store - Elizabethtown

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hate to proceed with this but after 6 months of back and forth here I am. Took my 2014 Kia Sorento into Kia Etown for cruise control issues supposedly issue was diagnosed. Part ordered and then installed a several weeks later. Returned to service dept because I still had the same problem. Part(s) replaced again, worked properly until the first time I turned the car off then back to not working properly but was almost tolerable. Short time after finally not working at all. Went to service dept talked with advisor ***** *****, (<--nice guy really) Finally said I'd just want a refund of what I've spent on this repair(?) $666.56 and you'll never see me again. That I would look into obtaining an aftermarket cruise control kit. Was told he would discuss issue with service manager and they would contact me around the first of the week (12-11-2023) Today is 12-19-2023 have heard nothing. Would appreciate having this problem taken care of. ---> I'm HEARING IMPAIRED,<--- so it isn't possible for me to just pick up the phone and call them to solve this problem. I've been there in person at least five times at a 80 mile round trip to the dealer each time I really have no desire to return there knowing that more than likely nothing properly will be done.

    Customer Answer

    Date: 01/03/2024


    Better Business Bureau:

     

    In regards to Complaint ID: ********: Refunds has been received so I'll say issue has been resolved. Thank you very much for all your assistance.

    Sent from ******* ******* (*******************

     
    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:11/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05-01-2022 HI, this is ****** ******. I purchased a 2023 New Kia Sportage back in April. I was told numerous times that my trade in would be credited to my previous lienholder within a couple weeks. A couple weeks roll by, still nothing, a couple more still nothing. By then I'm getting phone calls from my lienholder that the trade in Balance still hasn't came thru yet from Kia. So then called The Kia store and was fed lies about when they was gonna pay. Over and over phone calls on the day they Saif it was gonna be paid. So after my due date was missed I was docked a late payment on my credit report because they didn't get the funds transferred in time. That dropped me over 50 pts on both bureaus and I'm just now noticing this!

    Business Response

    Date: 11/08/2022

    Good Afternoon! 
      
    I have attempted to reach out to listed customer a few times and have been unsuccessful.  Please have customer reach out to ************ at earliest convienence. 
      
    Regards, 
      
    ***** ******   
    ***** ** ****** 
    ******* ***** ******* 
    KIA Store Elizabethtown 
    ***************************** 

KIA Store - Elizabethtown is NOT a BBB Accredited Business.

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