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Find a Location

Swope Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSwope Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2004

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New and Pre-Owned Vehicle Dealer in Elizabethtown, KY

    Products & Services

    Crossovers/SUVs, Sedans, Compacts, Hybrids/Electric

    Business Details

    Location of This Business
    1104 N Dixie Ave, Elizabethtown, KY 42701-2534
    BBB File Opened:
    1/27/2017
    Years in Business:
    8
    Business Started:
    9/22/2015
    Business Started Locally:
    1/2/1951
    Business Incorporated:
    9/22/2015
    Accredited Since:
    9/29/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Swope Hyundai
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:30 PM
    T:
    7:30 AM - 5:30 PM
    W:
    7:30 AM - 5:30 PM
    Th:
    7:30 AM - 5:30 PM
    F:
    7:30 AM - 5:30 PM
    Sa:
    7:30 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Mr. Carl Swope, President/CEO
    • Ms. Susan Gifford, Director of Marketing and Public Relations
    • Ms. Jennifer Scarbrough, Vice President/General Manager
    • Mr. Steve Warren, General Manager
    Contact Information

    Principal

    • Mr. Carl Swope, President/CEO
    • Ms. Jennifer Scarbrough, Vice President/General Manager

    Customer Contact

    • Ms. Susan Gifford, Director of Marketing and Public Relations
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    my appointment date was Wednesday april 24 for shock sensor to be installed I had already purchased the part through their parts department and already had my car diagnosed prior to making this appointment. The service manager junior called me a couple of days later after my car was dropped off and said it needed ignition cores and spark plugs i spoke with junior and explained i had just replaced the ignition cores a month ago he insisted this was the problem according to his diagnostic test and would fix the issue i agreed if to have them replaced if it would resolve the Issue On april 29 I picked up my vehicle the engine light came on while driving the transmission was slipping the manifold was shaking and vibrating the engine was trying to stall I barely made it home. I called junior back and he said bring it back and i will look at it to see what is wrong. i had it tow back to the dealership service department 2- 3 days later junior called me and states oh its the cv joints causing your issue i put it back on the the diagnostic machine and the charge to diagnosis it is another 115 on top of the 733.73 I had already paid for nothing. at that point I told junior i will be there to pick up my car.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John D

    1 star

    12/13/2023

    I Regret Buying my 2022 Hyundai Accent. Willie and Mels Put a Remote Starter on my Car, It was Working fine Both Remotes Working Until 1 Mont ago. I took it to Swope Hyundai to have fixed. I was Charge a Diagnostic fee of 80 Dollars. I would Have been Charged 600 Dollars or more for them to Unhook the Remote Starter. I took it back to Willie and Mels. Willie and Mels said it was the Solenoid Senser that had Malfunctioned. I called Swope Hyundai back Several times. I was Promised Resolution to my Issue with their Product. They have not Returned any of my Calls. I will not Recommend Hyundai cars to anyone at all. This has been nothing but a nightmare. to me. I am stuck like Chuck with a car that is not working fully. my next car will be a Honda with a remote Starter Already Installed by the Factory,

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