Reviews

I Regret Buying my 2022 Hyundai Accent. Willie and Mels Put a Remote Starter on my Car, It was Working fine Both Remotes Working Until 1 Mont ago. I took it to Swope Hyundai to have fixed. I was Charge a Diagnostic fee of 80 Dollars. I would Have been Charged 600 Dollars or more for them to Unhook the Remote Starter. I took it back to Willie and Mels. Willie and Mels said it was the Solenoid Senser that had Malfunctioned. I called Swope Hyundai back Several times. I was Promised Resolution to my Issue with their Product. They have not Returned any of my Calls. I will not Recommend Hyundai cars to anyone at all. This has been nothing but a nightmare. to me. I am stuck like Chuck with a car that is not working fully. my next car will be a Honda with a remote Starter Already Installed by the Factory,

The service department for the Swope Hyundai Dealership in Elizabethtown KY is horrible. 2 of the 4 customer service representative in the maintenance services department need to find other employment or no employment. They have nasty attitudes and with no customer service ethics. This will be the second time in a row that they have had my 2015 genesis with them for a total of three weeks for minor issues. The first three week iteration i turned the vehicle because the check engine light came on. Mind this was the main reason I took the vehicle in. After the the third week my wife went to retrieve the vehicle. Upon entering the vehicle she noticed the check engine light was still on. She went to the maintenance desk to inform them that it was still on and the customer service representative said the vehicle was not brought in for this reason; this is the first lie. Then my wife asked well as a service department aren't you supposed to do a 25 point inspection when a customer brings in a vehicle? The customer service representative said no, we only do this if the customer ask; 2nd lie because after speaking with the regional manager at this store she informed me they are always supposed to do the 25 point inspection. They then kept the vehicle for a few more days and said the vehicle was good to go. I went to pick the vehicle up and two days later the check engine light came on again. I took the vehicle back to have them figure out what was going on. We are now starting the third week of them having the vehicle for the second week again and no one is giving me an update and now one is returning my phone call. This Dealership really needs to be evaluated by the BBB.