Complaints

This profile includes complaints for Sun Tan City's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sun Tan City

  101 Catalog Dr Elizabethtown, KY 42701-4036

• 

  Sun Tan City

  106 W. John Rowan Blvd Bardstown, KY 40004

• 

  Sun Tan City

  644 Bypass Rd Brandenburg, KY 40108-1730

• 

  Sun Tan City

  3003 Charlestown Crossing New Albany, IN 47150

• 

  Sun Tan City

  2441 State Street #7 New Albany, IN 47150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/25 I went to the sun tan city in Springfield, TN. I purchased 2 spray tans, I asked for the tan to be double legs with hydration, after I tanned I waited for the hydration and it never gave me the option. I got dressed and headed out. The girl that rang me up was rude when I told her that I didn’t receive the service I paid for. All she said was oh it must be out. I have contacted the business and they are not helpful, one they aren’t reading the complaint.

  Business Response

  Date: 04/21/2025

  Good Afternoon! 

  We are pleased to share that this client was able to get in touch with our Customer Service Department yesterday, and we have added an all-inclusive session to her account that will not expire for two years due to the inconvenience this has caused. We will also be sharing this information with the proper management for consideration. We thank the client for passing along this feedback. 

  Thanks! 

  Customer Answer

  Date: 04/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2025 I was charged for a membership that I didn’t agree to. I had already purchased a membership so to be charged twice was not good. I was told a refund would be issued in 7 days. It has now been 18 days and no refund. I am owed $81.

  Business Response

  Date: 04/02/2025

  Good Evening! 

  The reason this clients refund was delayed was due to us waiting for valid refund information. Without this, we could not process the refund. However, they provided updated card information they would like the funds to be returned to today and we are proceeding with the refund process. 

  Thanks! 

  Customer Answer

  Date: 04/03/2025

  
  Complaint: ********
  I am rejecting this response because: I have given them my card and bank info twice now. In the meantime, they have charged me another $65. They have my info. 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 04/04/2025

  Good Morning!

  We are experiencing some trouble with processing the refund back to the client as this failed to successfully process. We will be contacting the client once more to resolve this issue. 

  Thanks! 

  Customer Answer

  Date: 04/07/2025

  
  Complaint: ********
  
  I am rejecting this response because: no effort has been made to refund my money. I called my bank. They have not rejected any attempts to refund from this company. 
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 04/07/2025

  
  Complaint: ********
  
  I am rejecting this response because: no effort has been made to refund my money. I called my bank. They have not rejected any attempts to refund from this company. 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 04/07/2025

  Good Afternoon! 

  We have spoken to the client and have confirmed a valid address to mail a refund check to since we have been unsuccessful refunding the debit card the client has provided us. 

  Thanks! 

  Customer Answer

  Date: 04/21/2025

  
  Complaint: ********
  
  I am rejecting this response because:  

   The subject line holds the complaint number I filed weeks ago. I have been waiting on a paper check with no avail. I have called numerous times and have been told a different day they mailed the check each time. No check has been received. I want to reopen this case please. They are refusing to refund me.

  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 04/22/2025

  Good Afternoon! 

  We can confirm that this check was submitted, approved, processed, and successfully mailed. If the client has not received this yet, we ask that they allow 2-3 additional business days to pass, as once the check has left our offices we no longer have control over the arrival time frame. We understand the clients frustration, as we tend to avoid check refunds in general for this exact reason. We prefer to refund our client's to a credit or debit card of their choice, and the clients decision to move to a check as a refund method is completely understandable with the issues we were experiencing with getting the refund to move to a credit card processing succeeded status. We appreciate their patience, and sincerely apologize for the inconvenience. 

  Thanks! 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a membership package from Sun Tan City on March 1 I paid the full $79 for the package. I was told I could cancel at any time. I use my ID which had my previous address on it. *** ******** ***** **** **** *** *********** ** ***** because she needed an ID to sign me up my billing address on my contract is incorrect for my bank account. It is *** ******* ***** **** ** ********* ** ***** going in I gave her my phone number which is ************ in my email address which is *******************. I could use any of these to sign in along with my ID card that I was also given. We’re going in there today. I told her that I was moving and wanted to cancel my contract. She wanted me to go ahead and be grandfathered in to charge me five dollars a month so I said OK whatever I could come back at any time well, she wants to cancel it. She said you can’t cancel until you make the $79 payment because you must’ve got it at a discount. I paid the full price. I have the contract I paid for it in the store and you emailed me a copy of my contract. She didn’t say well you can download the application and cancel yourself after the first when we take our money out cause we need the full $79 so I went online because I had already previously paid the $79 and and downloaded the application it will not let me login. It told me that my email address was incorrect and gave another email address that was not mine. I would like to know who’s using my email address. I would like to know why I am not allowed to cancel the contract after making the full payment when I registered on March 1 now she says I have to pay the full amount a second time in April before I am allowed to cancel

  Business Response

  Date: 03/27/2025

  Good Morning! 

  We see that this client was able to get their membership cancelled per their request when they contacted our Customer Service Department on 3/26. We are happy that we could resolve this for the client and work out any miscommunication there may have been. The client has also requested a refund, however, this is denied as the client has tanned for the entire month of March. The client will not be billed further. 

  Thanks! 

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Sun Tan City for a few years now. Recently I unfroze my memebership at the end of February to start tanning for the summer as I normally do every year. The sales rep talked me into purchasing a new lotion when I did this. I used the new lotion a total of maybe 3 times and didn’t like how the lotion made my skin look. It made me splotchy looking after using it. According to sun tan city website if you don’t like the lotion it can be returned or exchanged with in 60 days of purchase. It hasn’t even been 30 days so I asked the salon about return/exchanging it, to which they told me they only have a 14 day exchange period even though no where on the website states that some salons vary with this ADVERTISEMENT. So I contacted corporate emailed me back stating they would issue a refund request as a courtesy and asked the name of the lotion. After emailing back with the name of the lotion I was then given a phone number to call. I called and was told they would issue the request. Today I receive a call back stating they won’t refund/exchange because of the salon denying because it’s over 14 days. No where on the website does it state that the salons have different rules at each on. Only states it can be exchanged or refunded within 60 days. If each salons varies there should be something stating that on the website because without it, it is FALSE ADVERTISING.

  Business Response

  Date: 03/24/2025

  Good Afternoon! 

  This refund request was denied from the lack of confirmation that the product was left at the salon when they went to inquire about a potential refund. We cannot move forward with a refund until the client has returned the product. However, when the client did attempt to return the lotion, they were informed that it was out of the return policy window that this franchise location follows. Client Services management is contacting the upper salon management of this location to further discuss accommodations for this client and how to proceed. A Supervisor will contact them directly with a resolution. 

  Thanks! 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sells 12 months unlimited tanning. The business also promotes free and reduced single tanning sessions. The business has a routine practice of discrimination against members, while prioritizing single pay business. The motivation is financial corruption. Why? The members pre pay and have unlimited visits. Single visits produce money. Single visitors regularly are placed shared of members regardless of line or check in. Again members have already paid and the single visits produce more money. After complaining to the business there is no change and they accept no responsibility.

  Business Response

  Date: 03/11/2025

  Good Afternoon! 

  We are sorry to hear that the client is not fully satisfied with their visit to the salon. At Sun Tan City, it is our goal to offer excellent customer service on every occasion to ensure the most indulgent and relaxing environment for our clients. We greatly appreciate this feedback. Feedback from our customers is always great, whether positive or negative, as it helps us to identify areas where we excel and opportunities for improvement. It is our hope that the client will give us the opportunity to restore their faith in Sun Tan City. We will be sure your comments and suggestions are forwarded to the proper management team for consideration. The client will also be receiving a call from a Customer Service Supervisor to address their concerns.

  Thanks!

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of suntan city for years I didn’t always use my membership but never complained when they auto deducted me every month. I tried to pause it but was told I would have to do this in person. I had health issue so never got done. I had not been to salon for many months so decided to go a few weeks ago. I drove out there and it was all boarded up and closed. No notice no nothing just gone. I do not know when they closed but feel I should’ve been notified due to them charging me every month.

  Business Response

  Date: 02/19/2025

  Good Afternoon!

  This client reached out to our Customer Service Department regarding their unused services. The client mentioned not tanning in a while, and that when they went to go to their local salon, this was closed. Although our Milwaukee location has closed permanently, there are other salons in the area within a 10 mile radius. The client then requested a refund for over a year of unused services, but this was denied as we do not refund unused services especially when a client is actively aware of having a monthly membership, but chooses to not use the services or make a membership adjustment to stop the payments if they no longer wish to tan. If the client would like to discuss alternative accommodations, they are more than welcome to reach back out to us. 

  Thanks! 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: ********
  I am rejecting this response because:
  I signed up to tan at a specific salon for for a specific reason. I should have been notified of this closing . I would have stopped my payments. And there is no salon 10 minutes away from me. It took  20 min to this one and 20 min back home and this was the closest one. Maybe a year is too much but it would be nice to know how long they continued to debit my account without my permission after permanent closure! Disrespectful and dishonest.
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/20/2025

  Good Morning! 

  An email communication was sent to all Milwaukee clients in August 2024 regarding the salons consolidation, information directing them to the Greenfield location, and a complimentary upgrade pack of 30 points automatically added to their account due to the inconvenience. Most clients migrated to the Greenfield location due to the close distance. If the client did not wish to tan at any other location, a cancellation was needed to be implemented on their end to stop the payments. If they wish to discuss accommodations for the months after the clients preferred salon closed in September 2024, we are more than happy to do so. 

  Thank you! 

  Customer Answer

  Date: 02/20/2025

   
  ********** ********
  I am rejecting this response because:
  I never recieved any such notice this is terrible business! I want my money back! From sept on… I was charged as recently as this month. No services were used. I did not choose greenfield this is not close to me! I would’ve cancelled if I would have known. This is a matter of principle  do the right thing!
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/21/2025

  Good Morning! 

  We will have a Customer Service Representative contact this client directly to discuss their account, as well as the refund that was submitted for the approval/denial process for the months she was charged after Milwaukee's closure.

  Thanks! 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  I will accept money from Aug thru Feb refund when I recieve it. They must respond by email as they are not in my phone contacts
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 02/24/2025

   
  Complaint: ********  
  I am rejecting this response because:

  What is your settlement? I have not heard no one has contacted me please email as you are not in my phone contacts. Thankyou
  Sent from my iPhone
  
  Sincerely,
   **** ******

  Business Response

  Date: 02/24/2025

  Good Morning! 

  This client was left a voicemail on 2/21/2025 at 12:47pm EST. We ask that they return our call to discuss the refund request that we have submitted and sent off for review for the approval/denial process. 

  Thanks! 

  Customer Answer

  Date: 02/26/2025

   
  
  What is your settlement? I have not heard no one has contacted me please email as you are not in my phone contacts. Thank you
   Sent from my iPhone

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I froze my membership in May 2023 and received the email confirmation which did not include anything about a maximum freeze time. Says “when I decide to unfreeze” benefits will be there. The key phrase is “when I decide”. It’s January 2025 and today I woke up to a $104 deduction to my bank account. I spoke with customer service and was told that it was automatically unfrozen due to a policy that I was not made aware of, a policy that there is a 12 month maximum freeze time, which is also strange because since I froze it in May 2023 and it’s Jan 2025, that’s not 12 months. Customer service was helpful in that she said she would put in a request for refund to upper management however that’s not a guarantee. I also asked for a copy of my signed agreement to understanding the automatic unfeeezing and charging of my account which she said she would email me this evening. Attached to my May 2023 email confirmation of my freeze is a freeze agreement that mentions nothing about there being a time limit. I am hopeful and yet anxious about the refund status. This has come at a very difficult time for my family and the money deducted was to purchase our groceries for the week.

  Business Response

  Date: 01/08/2025

  Good Afternoon!

  This client's membership has been frozen since May 2023. In January 2024, our process for freezing your membership with us changed, and an email was sent to all existing frozen clients regarding the updates. This clients specific membership ceased to charge them $5 a month to remain frozen, and in place allowed them to be frozen at no cost. Our new process allows our clients to choose how many months they would like to remain frozen (maximum of 12 months), and the system will automatically reinstate them after the selected months have come to completion. For all clients that were frozen prior to the process change, they were automatically placed into the maximum number of months to be frozen (12) to allow them time to make adjustments to their accounts if desired. Before this clients membership automatically reinstated and they were charged for January's membership draft, an additional email was sent to the client as a reminder so they were aware before being charged. For any inconvenience or misunderstanding, we have a refund for what the client was charged for the month of January submitted at this time. 

  Thanks! 

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a long term client of Suntancity for close to 20 years in Wisconsin. We moved to Seattle for 1 year and now have lived in Tucson for 2 years, and Suntancity doesn’t have locations in either place. I went back to WI in Dec 2023 and Dec 2024 for 2 weeks to visit my children and used the salon. I had been paying $5 a month to freeze my membership so if I visited WI, I could use the salon when I was in WI. I used the salon a few times during each visit and then noticed that my account wasn’t showing active in their system when I tried to book an appointment. I sent emails and receipts proving their system was not correct and I had no access to my account. I then assumed my account wasn’t active since I couldn’t access my account information. During my most recent visit to the salon on 12/20/24, I found out the my account had been active and had been billing my husbands’s credit card to the tune of over $563. The offered me store credit for the amount, but since I don’t have any salons where I live, I wanted it refunded to my husband’s credit card (they never should have used that card ( ****** ***** as the was taken out of the system in Dec 2023 and replaced with my credit card ending in **** when I realized that his card was on file. They are refusing to credit back my card. I explained that since the account had no membership, it never occurred to me that it was active since I and the clerks at the salon had to manually enter any visit I made since the account was unfrozen in Dec 2023. I can’t use that credit as I have no salons anywhere close and have only visited at Christmas to see my kids the past 2 years. Thus issue that I have is I didn’t have an active account so it never should have been charged. It also proves that my credit card on file ended with **** and if they were billing **** card, it had to have been manually input to do that. Thank you. I just want the money credited back to his credit card and no store credit since I can’t use it.

  Business Response

  Date: 01/03/2025

  Good Afternoon! 

  The client had a refund request for their unused services submitted as a courtesy due to the client moving to Arizona. Upon further review, this refund request was denied due to no proof of cancellation before relocation, and an electronic gift card was offered as a form of alternative accommodation due to the client frequently visiting and returning to the salon. The client has also been in correspondence with the salons upper management, where the client provided the information that she forgot to cancel before moving. A copy of her signed agreement was sent to her from the salon management along with future instructions of ways to cancel an existing membership in the future that does not include visiting the salon in person. 

  Thanks! 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a spray tan package, my husband and I, at the Knoxville TN. We canceled a month later, this was in May. They have continously taken money out of my account for one membership every month. I contacted then several times and they stopped taking it out every month,but then started taking it put sporadically.

  Business Response

  Date: 12/09/2024

  Good Morning!

  We can see that the client successfully cancelled their membership at their local salon on 12/6/24. We will have a customer service representative contact them directly to discuss their membership, account, membership agreement, billing issues, and options regarding their unused services and accommodations for this. 

  Thanks! 

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter who had a birthday November 11 went to get her normal free birthday tan which is free went to sun tan city and was talked into getting a primmer for 10$ which was fine but instead of the person putting her free tan on she charges my card 49.00 for a free spray tan and then she went back to tan not knowing it was charged but I get a email saying it was put in as a walk in tan even thought she brought her birth certificate in because she has no ID so I went back to have them fix it and the manager tells me oh she couldn’t fix the discharge because she didn’t show her the email that said free tan even though for the past four years I do this every year no problem never received an email it was always on the account and they saw it but since the worker didn’t do it right I am charged 50$ for her inability to do her job right then on top of that if she messed up the charge for any spray tan said 8.99 why was I charged 49.00 they scammed a 17 year old kid then tried to lie about it I want my refund I was even willing to pay 8.99 if they didn’t put her free tan in but 50$ no that’s wrong and them ripping off customers I will never go back been going there for a very long time that’s insane horrible customer service and a horrible way to treat your loyal customers I think they used my email for her since she is underage it’s ******************** for ****** *****

  Business Response

  Date: 11/21/2024

  Good Morning! 

  It has been documented that the clients mother entered our salon to inquire about the spray tan the daughter purchased on 11/20. The daughter went to the salon with her father and purchased a walk-in spray tan and a packet of primer. When the mother went to the salon escalated over this tan, the salon staff explained that if they knew that the client had received a birthday coupon and had presented this to the salon staff, this would have been redeemed. However, it was not. Coupons are required to be presented and requested to be redeemed by the client. Due to the miscommunication and inconvenience, the salon staff placed a complimentary session on the clients account that will not expire for two years, and informed the clients mother that if the client would like to present this birthday coupon to the salon staff, it is still able to be redeemed within a 30 day time frame from the time this was emailed to the client. 

  Thanks! 

  Customer Answer

  Date: 11/21/2024

  
  Complaint: ********
  
  I am rejecting this response because: actually what happened was my daughter verbally ask for her birthday tan and was never asked for a coupon as she has done this for the last three years routinely what happened was she was mischarged and this was covered up even the website says single session 30.00 why was she charged 40.00 for a walk in visit and I was not rude at the salon I simply asked what could be done after being directed to go into the salon when i called in.The person who waited on my daughter stated she said she asked for her birthday tan if now they need an email to confirm even through she brought her birth certificate as proof of her birthday because we never received a birthday tan email and never have for her as seen on her account for past years but because the employee messed up she was not charged right and noone would confirm their mistake.I would think by charging someone a price that isnt even on any site is outragous when the girl ask for her birthday tan to say i need the email confirmation not to make her think it was fine and she was only going to be charged for a primer for 6$
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 11/22/2024

  Good Morning!

  Looking at the daughters tanning history, we are not seeing a birthday coupon ever being redeemed. There are only 5 tans in her tanning history with us since she was inserted as a new customer. Those 5 tans consisted of her 1st free sunless on 6/1/21, a $5 spray tan on 10/21/22, another $5 spray tan coupon on 3/13/23, an under 18 spray tan coupon on 9/29/23, and a walk in spray tan on 11/20/24. We apologize for any confusion or inconvenience. Due to this, the client has received a free all inclusive session that will not expire for 2 years, and the client may still redeem her birthday coupon when presented to the salon staff. We ask that if the client has any further questions regarding her account, she contact our client services department directly. 

  Thanks!