Business Profile
Tanning Salons
Sun Tan CityThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Sun Tan City's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 27 Customer Reviews
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Review fromHillary P
Date: 04/07/2025
1 starHillary P
Date: 04/07/2025
My husband tanned here twice, gave them our card and banking info. The third time he went, they could not find his current account. An $80+ charge that said SunTanCity came out of our bank, but he has been continued to be denied services because they cannot find his account. Trying to email the company through their website got absolutely nowhere. Writing a review on Google got a response that obviously did not read the review. Something is wrong here! I want my money back because they did not hold up their end of the agreement.Sun Tan City
Date: 04/09/2025
Good Afternoon! We are pleased to inform you that this situation has been resolved with the client directly. They contacted our Client Services Department on 4/7, and one of our agents was able to provide them their client number for an easy check-in process on their next visit. The client has also decided to tan the remainder of April and their membership has been cancelled so they will not be billed further. We thank them for bringing this to our attention and we are glad that we were able to work as a team to resolve this issue. Thanks!Review fromJessica J
Date: 04/02/2025
1 starJessica J
Date: 04/02/2025
I knew better after the 1st mager f@#$ up but after yrs I went back and looks like they are even worse but this time I saw how much they are charging me. I agreed to a 4 time visit a month for 19.99. only to see it on my credit card statement that they are charging me 46.79 one month and another month is 58.49 . This **** is right I'm reporting them on anything and anywhere it that it matters. If I didn't freeze my credit card I don't think I would have noticed it.Sun Tan City
Date: 04/04/2025
Jessica, We are sorry to hear that you were not fully satisfied with your visit to the salon. At Sun Tan City, it is our goal to offer excellent customer service on every occasion to ensure the most indulgent and relaxing environment for our clients. We greatly appreciate your feedback. Feedback from our customers is always great, whether positive or negative, as it helps us to identify areas where we excel and opportunities for improvement. It is our hope that you will give us the opportunity to restore your faith in Sun Tan City. We will be emailing you from the email that you provided for further assistance with your account. We will also be sure your comments and suggestions are forwarded to the proper management team for consideration. Again, we apologize for your experience and if there is anything else we can help you with, just let us know.Review fromLaura H
Date: 03/18/2025
1 starLaura H
Date: 03/18/2025
I am extremely unhappy right now. I went to tan today at the Ozark location and they refused to let me tan saying I owed them money. I showed them proof of payments and they still refused to allow me to tan, so I paid them $65 for nothing this month because someone forgot to put it in the system. So I was humiliated in front of other customers as if I didnt pay and sent away. What I want now is my money back at this point. After years of being a loyal customer, this is how I was treated.Sun Tan City
Date: 03/19/2025
Good Morning! We thank the client for this review, and sincerely apologize for any miscommunication or inconvenience. We will be having a Customer Service Supervisor contact them directly to further discuss the status of their account. Thanks!Review fromMegan S
Date: 03/03/2025
1 starMegan S
Date: 03/03/2025
Be careful!! They add so many extra charges and do not communicate it with you as the customer! They add an annual fee regardless of how long you sign up for! They also charge you per month to keep your account frozen without communicating the terms properly.Sun Tan City
Date: 03/05/2025
Megan, We are sorry to hear that you were not fully satisfied with your visit to the salon. At Sun Tan City, it is our goal to offer excellent customer service on every occasion to ensure the most indulgent and relaxing environment for our clients. We greatly appreciate your feedback. Feedback from our customers is always great, whether positive or negative, as it helps us to identify areas where we excel and opportunities for improvement. It is our hope that you will give us the opportunity to restore your faith in Sun Tan City. We will be sure your comments and suggestions are forwarded to the proper management team for consideration. Again, we apologize for your experience and if there is anything else we can help you with, just let us know. Have a great day!Review fromDonna C
Date: 02/01/2025
1 starDonna C
Date: 02/01/2025
Took my money and would refund it back. I put a hold on my account and they charged it anyway. Refused to refund my money. Said all they can do is give me a gift cardSun Tan City
Date: 02/04/2025
Good Morning! This client froze their membership through their online account, but only chose to be frozen for a total of 4 months. Depending on how long the client chooses to freeze, once the chosen months have been fulfilled, the membership will automatically reinstate per the clients choice. We will have a Customer Service Representative contact them directly to discuss their account, and also our accommodation options for the months that they paid from their reinstated membership, but did not tan. Thank you!Review fromShannon D
Date: 12/17/2024
1 starShannon D
Date: 12/17/2024
Finding out that the manager and assistant were let go was horrible. They made the Suntan City Store in Dickson, PA. Now poor girls who are delightful are left to figure things out. The new General Manager has no idea what he is doing. There are many costumers that have already left and more to cancel their membership. I have tanned there since they opened and very frustrated with the way things are being handled.Sun Tan City
Date: 12/20/2024
Shannon, We thank you for reaching out to us with this information, and apologize that you have not enjoyed your recent experiences in one of our locations. We will be forwarding your concerns to the proper management at this time. For any further concerns or questions, we ask that you contact our Customer Service Department directly. Thanks!Review fromStephanie S
Date: 12/05/2024
1 starStephanie S
Date: 12/05/2024
I too have cancelled membership and was charged for extra months. Spoke with Brittany who is the highest person of company to make a decision to send me a refund - requesting a refund does not mean it will go thru per her. I await a refund that I may not get and that will take 7 -10 days - in addition to that you had to provide a link to your card I do not find this secure at all. Brittany was rude - and I love that all the associates end their conversation with "have a good day". I was told my account was closed and this will not happen in the future - it better not !!! Very dissatisfied !!Sun Tan City
Date: 12/06/2024
Stephanie, We are sorry to hear that you were not fully satisfied with your experience at our Business. At Sun Tan City, it is our goal to offer excellent customer service on every occasion to ensure the most indulgent and relaxing environment for our clients. We greatly appreciate your feedback. Feedback from our customers is always great, whether positive or negative, as it helps us to identify areas where we excel and opportunities for improvement. It is our hope that you will give us the opportunity to restore your faith in Sun Tan City. As a courtesy, for your inconvenience, we have submitted a refund request for review. In addition, we will be sure your comments and suggestions are forwarded to the proper management team for consideration. Again, we apologize for your experience and if there is anything else we can help you with, just let us know. Have a great day!Review fromKelly M
Date: 08/03/2024
1 starKelly M
Date: 08/03/2024
I went in and paid for what I thought was one month of tanning. I have been charged for 2 extra months. My location does not answer phone and I havent been able to go into that branch. I call a different branch asking for a number to have my money put back in my account. Never got a call back. At no time when signing up did anyone tell me I was paying monthly and that it would be automatically withdrawn monthly. It is dishonest. I would like a full refund. Please stop these dishonest practices. Give your customers a copy of their contract and tell them at time of signing up.Sun Tan City
Date: 08/05/2024
Kelly, Thank you so much for contacting us. We greatly appreciate your feedback, as this will play a major role in the progression and continued growth we have as a company. We will have a supervisor from our Customer Service department reach out to you directly to discuss your membership, what you signed up for, and the accommodations that will be made due to any miscommunication and inconvenience. Again, we thank you for your feedback, and we look forward to speaking with you shortly.Review fromTheresa F
Date: 06/27/2024
1 starTheresa F
Date: 06/27/2024
I have been a Loyal customer for many years! I have always purchased a yearly membership. I recently bought what I though was a month of tanning. I was charged for an additional month that I was not able to use. Make sure to ask for a copy of anything you sign, as the employees do not do a great job of explaining this. They typically rush you through and say sign here. I didn't think I would be charged $90.00 for three days of tanning. This is theft! I am extremely disappointed this is how I was treated after being with Sun Tan City for over 10 Years. Maybe even 20. I will spend a lot of time making sure everyone knows these poor business tactics of robbing their customers.Sun Tan City
Date: 06/28/2024
Theresa, Thank you for reaching out to us. We have reviewed your account, and will have a Supervisor from our Customer Service Department contact you to explain your charges, your membership, membership agreement signed at the time of sign up, and the refunds that you have already received. We apologize for any confusion, we look forward to speaking with you directly.Review fromCharles P
Date: 06/08/2024
1 starCharles P
Date: 06/08/2024
Beware! Had a shared credit card with girlfriend. I tried to stop auto pay they will not stop auto withdrawal even though I've requested. I've even got new card number and they keep charging me. I called local office and headquarters with no luck Charles P******* Fort Dodge Iowa Annemarie G****** accountSun Tan City
Date: 06/11/2024
Charles, Thank you for your review. We have located the issue, and have terminated the membership and removed your billing information. Our client services department will be contacting you via email in regards to this situation and to answer any questions that you may have. Thanks!
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