Business Profile

Home Builders

Fischer Homes Greater Cincinnati

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fischer Homes Greater Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had our home built in Dec. of 2021. Our 2 year home warranty expired and shortly after, we realized the mold growing from a slow leak that has been occurring from our shower drain. This wasn’t covered under the warranty since it fell out of the date, but once we had serviced by a plumbing company, they ensured us that the pipes were installed incorrectly to begin with. This cost me another $1500 out of pocket for the plumbing alone, let alone the money it’s going to cost to repair the drywall for the ceiling from the mold and water damage from the lazy installation.
Business Response
Date: 03/24/2025
Dear Better Business Bureau,

Fischer Homes has reviewed the entire complaint that our customer submitted. The customer’s concerns have not been previously brought to Fischer Homes’ attention to address.
We understand the concerns created by leaking plumbing. Our standard policy would include reviewing where the leak is coming from and what has caused the leak. However, we have no history of the leak that has been referenced, it has not been mentioned throughout the warranty process, in email, phone calls, or through communication in the homeowner’s portal. The customer can continue to reach out to our warranty department after the warranty timeframe with any concerns.
At the end of the day, the home passed all municipality inspections at both the rough and final stages. Fischer Homes is unable to address a concern that has not been brought to our attention and given the opportunity to review the customer’s concern. Thank you for allowing us to respond to this matter.

Thank you,
Fischer Homes
Initial Complaint
Date:02/11/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had consistent issues since we starting building our home in 2/24 and moved into it around 10/24. From poor communication, poor workmanship and lack of customer support, we are at our end of dealing with Fischer and are seeking external help. We have had numerous contractors out to fix our issues and these issues and more continue to not be fixed or more arise. We spoke to a construction manager throughout the building process who ignored all of our complaints. We are now dealing with more issues while living here now, and a different construction manager is not being responsive to us either. We feel we have been misled about the services Fischer is supposed to provide and have not received appropriate assistance or customer service. We will move on to next steps if our issues are not addressed.
Business Response
Date: 02/17/2025
Dear Better Business Bureau,

Thank you for the opportunity to review this concern.
The homeowner has two outstanding items from the initial service. The bathroom sink will be replaced once shipped, and we will complete the yard grading when weather permits.

Thank you,
Fischer Homes
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have asked to speak with management numerous times, and do not get any responses. We have more than 2 outstanding items. I have a laundry list of complaints that have occurred since we starting working with Fischer at the beginning of the building process.

As recommended to us, we have dates and times of all interactions, as well as scheduled an inspector to come out and assess the house.

All I have asked is to speak with someone. The amount of time I have put into this, money we have lost and effort that seems to unnoticed is frustrating. I am not sure how difficult it is to just have someone return my call.

Regards,

**** *****

Business Response
Date: 03/05/2025
Dear Better Business Bureau,

Thank you for the opportunity to review this concern.

A member of the Management team will be reaching out to the homeowner to discuss.

Thank you,
Fischer Homes
Initial Complaint
Date:01/31/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Floor always be cold inside around the corner of drywall and hear garage sound all time when open and close all round the home and feel insulation is not properly installed or installed less R Value due to which feel cold and Condenser HVAC runs most of the time in winter due to which electricity bill is shooting up month on month
Business Response
Date: 02/03/2025
Dear Better Business Bureau,

Thank you for the opportunity to review this concern.

The homeowner has listed this insulation concern in their warranty request, which is scheduled with the homeowner to occur on Friday, February 7, 2025. We have reviewed the inspections that occurred throughout construction by the local municipality as well as Fischer Homes and we are confident that the insulation was installed correctly.

Fischer Homes will verify that the insulation was installed at the meeting on Friday with the homeowner.

Thank you
Fischer Homes
Cincinnati
Customer Answer
Date: 02/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have explained the issue to manager who came for warranty inspection and let’s see if Fischer homes is going to resolve my issue or not by February 20th 2025.

Regards,

***** **** ******* ***** ***** ****

Business Response
Date: 02/17/2025
Thank you for your response and for the opportunity to address your concerns.

We have reviewed our internal and municipal inspections and have determined that the insulation and HVAC were installed correctly.

Thank you,
Fischer Homes
Customer Answer
Date: 03/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Honest Air representative came and inspected and confirmed all good not sure I mentioned noise is high compared to other units and also asked him to verify my other cousins unit but they he or Fischer manager never acknowledged that drywall is vibrating when condenser runs hard so even they mentioned it’s common as the line passes behind it. Not fixed.

Regards,

***** **** ******* ***** ***** ****

Business Response
Date: 03/04/2025
Dear BBB,
Fischer Homes has had the HVAC company out multiple times to confirm the operation of the system. Everything is installed correctly and working as it should.

Our position on this remains the same.
Thank you,

Fischer Homes
Cincinnati
Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

If that’s the case why other units of same ****** model are not hearing any noise or vibrations and only my unit is having issues?

Regards,

***** **** ******* ***** ***** ****

Customer Answer
Date: 03/17/2025
I myself is fine enough to say that I am getting more noise than usual and why would I take second opinion company reflecting if the unit was installed correctly or not and why do I need to spend extra money I clearly told I can show the other unit of same model where noise is not like mine but it was acknowledged
Business Response
Date: 03/24/2025
BBB,

Please see attached service log in response to your request.

Thank you

Customer Answer
Date: 03/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I haven’t got any resolution or response hence rejected

Regards,

***** **** ******* ***** ***** ****

Customer Answer
Date: 04/01/2025
Why would I pay for third party to fix all these issues reported and noise coming from condenser and vibration also not the same for other units as these should be taken care by Fischer homes itself.
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are building a new construction primary residence with Fischer Homes. During the Selections process at the design center, we chose to upgrade from carpet throughout (including the kitchen!) to a luxury vinyl plank flooring throughout all the non-bedroom areas. This upgrade cost a total of $15,867. At no time during the Selections process were we told that the planks would not be installed in a conventional way with the planks running along the length of the entry hallway from the front entry but that they would be installed to run across the floor. However, during the Selections process, I pointed out that we did not like the way the online 3D rendering of the plank flooring looked (which was oriented across the entryway) and sought assurance that our flooring would not be installed this way. I was told that we just needed to communicate with our field manager how we wanted the floors to be orientated. Now, we are a few weeks away from the flooring getting installed and I am told our ~$16,000 floor MUST be installed that way as it needs to run perpendicular to the engineered floor joists. Installing the flooring this way destroys the aesthetics of the floor, makes all the rooms look smaller, and generally defeats the purpose of installing an expensive plank floor. AND, I communicated this from the beginning during the Selections process. I independently contacted Shaw Floors, the LVP manufacturer, and they said their floating floor product can be installed in any direction irrespective of the floor joists. A subfloor of 3/4" OSB is also adequate for their product. I then communicated this back to our field manager but Fischer still refuses to either install the floor in the orientation we desire OR refund us the $15,867 and put it the carpet that was included in the base price so we could rip it out and install our own floors after closing. Again, was communicated during the Selections process and told we just need to tell our Field Manager.
Business Response
Date: 01/27/2025
Dear Better Business Bureau,

Thank for you for allowing us to respond to this claim. After researching and reaching out to the homeowner, this was the result of a misunderstanding.
The homeowner has indicated their desire to remove this complaint all together and we expect you will be hearing from them.

We appreciate your support.

Fischer Homes
Cincinnati
Customer Answer
Date: 01/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In addition, I ask that the complaint be rescinded all together. My frustration was entirely a result of my own error in reading and recalling a communication and not a fault of Fischer Homes.
Thank you,
******* ****
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We built a house with Fischer Homes in June 2022. Over the past 2.5+ years, we still have outstanding items from our one year service warranty. This includes a drainage easement that is below code as it retains water across the entire length of the backyard for 7+ days, as well as an awning over the garage that has significantly discolored due to not being sealed appropriately as indicated in our purchase agreement. We have reached out numerous times for a resolution, but Fischer has been avoidant in addressing. Fischer has also been unresponsive and avoidant in addressing issues raised that are covered under our seven year warranty. This includes cracks / gaps in the foundation wall that is allowing water into the basement, as well as framing issues on the exterior of the house that were identified and reported last year after being infested with birds.
Business Response
Date: 12/09/2024
Dear Better Business Bureau,

A Fischer Homes Customer Care Manager will be reaching out to our customer to review and discuss any warrantable items that occurred during the warranty period.
Fischer Homes will also inform our customer on how to make a claim with the third-party structural warranty company. The structural warranty is not facilitated by Fisher Homes.
Thank you again for allowing Fischer Homes to respond to this situation.
Fischer Homes
NKY
Initial Complaint
Date:10/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are building with Fischer and supposed to close in the beginning of September, they have some electrical issues and closing was postponed to end of September, however, our lender needed a payment plan from our 2023 tax, which we requested on October 3rd because tax was filed on September 26th. Our lenders extended the term till we get the letter. Per *** it gonna take 30 days, it is showing on t*** website that there is a payment plan, lit is not finance issue, Fischer homes didn't even wait for after October third but cancelled our agreement and requested we rebuild with them within 6 month at a higher price or forfeit our deposit. We just want the deposit or the house. We cannot control when that letter will come in the mail. W.e believe we were treated unfairly. We aneed a place to stay. The house is in OHIO, THANK YOU for looking into this
Business Response
Date: 10/30/2024
Dear Better Business Bureau,
Fischer Homes is in business to place our customers in the home of their dreams. It does not benefit us as a business to not close on a home that we have a large amount of money invested in. The home was almost ninety percent complete when our customer required new financing late in the build to increase their credit to a qualifiable number. We cannot close with a lender when these matters occur.
Thankfully our customer has since been able to submit the necessary documents to move forward and the closing is in the process of being scheduled.
Thank you again for allowing Fischer Homes to respond to this situation.
Fischer Homes
Dayton
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We are on the process working with the for a new contract. We will report it if it is satisfactory. Thank you

Regards,

********** *******
Initial Complaint
Date:10/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I am writing to formally complain about the smoke alarms installed in my home by Fischer Homes. My residence, built approximately two years ago, contains four different models of smoke alarms, which I believe contributes to the recurring issues I’ve experienced. Throughout my occupancy, the alarms have gone off randomly, without any smoke or fire present. Despite vacuuming out dust and replacing batteries, the issue persists. Recently, all alarms went off while we were away for work, sounding continuously for 11 hours. This is not only disruptive but potentially harmful to our hearing and that of our five cats. After we silenced the alarms, they went off again randomly at 4 a.m. This recurring problem is unacceptable, especially considering the variety of alarm models installed. I request Fischer Homes replace all smoke alarms with a uniform model to prevent further random activations. Thank you for your attention to this urgent matter. Sincerely, ******
Business Response
Date: 10/30/2024
Dear Better Business Bureau,
We understand the frustration that our customer is experiencing and will have a Customer Care Manager contact them to discuss the smoke detectors. There are different types of Kidde models because it's required to have single smoke detector models in some locations and smoke and carbon monoxide detectors in other areas. They can be very sensitive and may react to dust or dander build up within the home.
The one-year limited warranty on the home has exired, but in the interest of exceptional custmer service we will reach out to assist with a resolution to this matter.
Regards,
Fischer Homes
Cincinnati
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
New home purchased in 2016. Several electrical issues. Most recently an electrician came out and the breaker box and some wiring needs replaced for fire hazard. Was informed the boxed installed by KEP electric who Fischer Homes use are not of quality. The cost of repairs is $8313. This is a safety/fire hazard and could have been devastating for my family and potentially neighbors as houses are close. With the home only being 8 years old, I contacted Fischer Homes ************ was informed 1 year warranty so nothing they could do and then they referred me to KEP electric ************ who did the electrical on the new build. I contacted them and was informed 2 years but they would talk to their supervisor. I received a call back and was informed nothing they can do. I feel this is a safety issue for the entire neighborhood if the boxes being installed are like the one I have to get replaced. I will make sure to let everyone in the neighborhood I can know and have already talked with a neighbor who had similar issues that I have and had to get their box replaced. If this can't be resolved through this avenue I will contact an attorney and contact local news. This doesn't seem fair and good business at all, again with an 8 year old home. I have read complaints with Fischer and their overall BBB rating speaks for itself.
Business Response
Date: 10/08/2024
Dear Better Business Bureau,
Although Fischer Homes has not been in this home since the warranty expired over seven years ago, we are willing to review the allegation submitted by our customer. Unfortunately, we’re unable to read the documentation on the exhibits that were sent in by the customer.
We will have a Customer Relations team member reach out to him for more detailed information about this matter.

Regards,
Fischer Homes
Columbus
Business Response
Date: 12/19/2024
Dear Better Business Bureau,

Fischer Homes and KEP Electric did contact SAFE Electric, and they were able to answer a few questions, but they could not produce the electric panel that they alleged had issues. The panel has a lifetime warranty and could have been sent to the manufacturer for evaluation. We're unsure why SAFE Electric would not have either maintained possession or sent the panel into the manufacturer knowing it has a lifetime warranty.

Fischer Homes and KEP Electric have answered all of the allegations of why SAFE Electric speculated a full replacement was necessary in an eight-year-old home. If the panel had been produced and diagnosed, we would have had the necessary information to formulate our conclusion on this matter.

We consider this allegation closed.

Regards,

Fischer Homes
Customer Answer
Date: 12/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I’m not going to keep going back and forth. It’s obvious Fischer Homes and KEP electric do not want to take any ownership in the situation. I’m also not certain where they get a company would keep a panel that was deemed a hazard and/or send for testing. Even with the lifetime warranty, I’m not sure anyone was aware. I will share my experiences with others when they mention being interested in purchasing a home from this business.

Regards,

******* ****
Initial Complaint
Date:09/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed on a newly built Fischer Home in March of 2021. Prior to closing we had a final inspection on the house and everything looked OK. What we were NOT told by the Fischer manager was that the furnace had been compromised by the Fischer builder allowing drywall and concrete dust to accumulate in our furnace. As we lived in the house for the first year we were unaware of this condition and therefore did not know to bring it up in the first year "punch list" review. After months beyond this first year review I noticed the furnace fan sounding lowder then it should have sounded. I called the Fischer installer listed on the side of the furnace and he came and cleaned out the furnace fan which was caked with drywall dust. What he didn't tell me at the time was that the exchange coil was also caked and this would become a bigger problem. I thought the situation was fixed when the fan was cleaned but months later the noise came back. I called a different contractor who put a camera into the coil area of the furnace and discovered a significant amount of dust caking the coil. When I called Fischer to ask for their help with this I received a very condescending and dismissive attitude. I was told to send them details, which I did, and they would "get back to me" , which they didn't. I am now faced with a $3000 cost to properly clean the coil or have my relatively new furnace fail at any moment. I am seeking a remedy from Fischer to have their contractor come out and clean my coil and restore my furnace to its proper working order which it should have been at closing.
Business Response
Date: 09/05/2024
Dear Better Business Bureau,

Fischer Homes appreciates the opportunity to respond to this customer’s submission to you. We have reviewed the matter and determined that the dust he is describing is a common occurrence in a new home. There are a lot of components in a new home that may accentuate the the level of dust. This is one of the main reasons we stress the furnace filter be changed about every two to three months.
Having the furnace checked and cleaned by a professional should be on every homeowner’s annual routine maintenance list. With the home being over three years old, Fischer Homes does not agree that this is a builder issue to remedy.

Regards,

Fischer Homes
Cincinnati
Initial Complaint
Date:06/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We built a new home through Fischer Homes and moved in November 2021. In January 2024, we noticed our water bill tripled. After contacting the water department, we suspected a leak at home. Although no leaks were found inside, we later discovered water dripping outside in March/April 2024. We contacted Fischer Homes about the leak, but they denied investigating because the warranty expired after 12 months. We hired a plumber to fix the leak. Upon excavation, the plumber found a loose brass coupling/connector between the PVC pipe and metal pipe after the water meter. This loose connection appeared to be the source of the leak, which likely existed for a while. (Attach pictures here) Investigating our water bills further, we discovered a potential timeline for the leak. The bill remained around $100 per month from November 2021TIme when we moved into this home) to June 2022. It then increased to around $150 by June 2022 and ranged from $220 to $250 from August 2022 onwards. The significant jump to $436 in February 2024 prompted our investigation. This evidence suggests the leak began around June 2022, within six months of moving into the new home. This points to a defect in workmanship, not wear and tear. We incurred a total cost of $3,500 to repair the leak and $816 to locate it. We contacted Fischer Homes again, providing detailed information about the issue, water bills, pictures of the defective coupling, and explaining how this wasn't wear and tear. Unfortunately, Fischer Homes refuses to reimburse us, citing the expired warranty. We are seeking assistance from the Better Business Bureau (BBB) to pursue reimbursement from Fischer Homes for the repair costs. Please let us know if you require further information.
Business Response
Date: 06/20/2024
Dear Better Business Bureau,
This matter was reviewed at the time the loss occured, and it was obviuos that the copper connection was melted. The first assumption was it had been compromised by a surge from a lightning strike, but it could be due to a stray current from a rectifier that protects major state to state underground gas pipelines. The homeowner was advised to contact their homeowner's insurance after our field team investigated it. The melted connection due to an act of god scenerio is not a warrantable claim.
Regards,
Fischer Homes
**********

Business Response
Date: 07/02/2024
Dear Better Business Bureau,
Again, Fischer Homes did review this claim at the time the loss occured, and it was determined that the brass connection was compromised from an electric surge. This is most evident In image 3.jpg.
The homeowner was advised to contact their homeowner's insurance after our field team investigated it. The melted connection due to an act of god scenerio is not a warrantable claim.
Regards,
Fischer Homes
**********
Customer Answer
Date: 08/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Fishers has not even seen throughly the brass connector pipe. It did not melt due to electric surge. The force of water leak at the connector created the run in the brass pipe/connector.
fishers home is trying to wash their hands and not accepting the flaws in the quality.
based on my water bills water was leaking probably for more then a year and leak was not visible until it leakage increased and more visible in January 2024.
I do not agree electric surge or any god created nature caused the issue. Their response is very immature and meaning less.
there is no electrical connection going from there. The leakage was just within couple of feet’s from the main connection of county water, how can there is electrical surge there.
please ask them to come and investigate and prove me to that electrical surge.
I still have the connector sitting with me, I can send this to lab for testing if you want that can prove everything.

Regards,

*** *******

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Fischer Homes Greater Cincinnati is NOT a BBB Accredited Business.