Complaints

This profile includes complaints for American Home Tech, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Home Tech, LLC

  6555 Nicholas St Ste 1A Florence, KY 41042-2191

  
• 

  American Home Tech, LLC

  211 Kiser St Dayton, OH 45404

  
• 

  American Home Tech, LLC

  211 Kiser St Dayton, OH 45404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep knocking on our door after we have asked them many many time to get off our property and don’t come back, and they were here again today. We told them to leave and never come back

  

  Business Response

  Date: 04/30/2025

  We're very sorry to hear about your experience and completely understand your frustration with the repeated visits to your home. Please accept our sincerest apologies for the inconvenience — this should not have happened, and we take full responsibility.

  
  To ensure this doesn’t happen again, could you please provide your address? I will personally make sure your address is permanently removed from our contact list and will communicate this directly with our team. We take your request seriously and guarantee that no further visits will occur.

  
  Again, we truly regret any stress this may have caused. If there’s anything else we can do to make things right, please don’t hesitate to let us know. Thank you for bringing this to our attention, and we appreciate your patience.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Home Tech (AHT) started a project (approximately 5'x8' bathroom) more than 12 months ago, but the company has been in contact with me as recently as January 20th 2025. I replied promptly on January 21st and have not heard back in 3 months. The project has been riddled with issues, and is still not complete. I also have reason to believe some of the work that has been done, was done incorrectly, and will need to be redone. I also don't have faith that all of the parts that I bought for fixtures are still present on site, which will end up costing me more money to purchase replacements, because they were taken out of the packaging by AHT and moved around 10 or so times. Simple directions have not been followed, and I've spent hours of my time fixing mistakes that were made. My wife and I have been without a bathroom other than one in our master bathroom and have not been able to have guests over for more than a year due to the AHT project issues. I have made several attempts at contacting the company over the last 12 months and several times I have waited for months or have never received responses. I want no further contact from the company and want to pay them no other money. I need confirmation of this before I hire another company to fix their mess. This project and company have been a nightmare.

  

  Business Response

  Date: 04/25/2025

  We are truly sorry to hear that your experience with American Home Tech has been frustrating, and we sincerely apologize for the delays and communication issues you’ve encountered. This is far from the standard we aim to uphold, and we understand the significant impact this has had on your home and peace of mind.
  
  We acknowledge that the timeliness of this project could have—and should have—been better. During the course of the job, a few unexpected issues arose that impacted our original schedule. For example, the shower niche was found to be slightly off-center after tile installation, which required us to remove and reinstall that section of tile to correct it. Additionally, the exposed shower rod system you provided was incompatible with the plumbing fittings that had been installed, which required further tile removal and the involvement of a licensed plumber to make the appropriate adjustments, including soldering new fittings in place of the original connections. Throughout the project, we made several efforts to go above and beyond the original scope at no additional cost in an effort to make things right. 
  
  It’s also important to note that there were ongoing scheduling difficulties on both sides, including periods when you or your wife were unavailable due to travel or work shifts, as well as times when certain team members on our side were traveling . Despite this, we remained committed to finding time to complete the work and did attempt to reconnect during those periods.
  
  We are still committed to finishing the project properly and estimate the remaining work—including potentially replacing any misplaced fixture parts—would cost approximately $1,000. We’re happy to schedule this at your convenience should you choose to move forward.
  
  Alternatively, if you do not want us to complete the work, we are willing to offer a $1,000 credit toward your outstanding balance of  approx. $4,622, as a good-faith gesture for the remaining work. We will not refund the outstanding balance of $4,622 work done to date.
  
  We truly regret that this experience has caused you stress and disappointment. Our intent has always been to complete the job to your satisfaction, and we remain open to working toward a resolution that brings closure to the project.
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm forced to pay 1750.00 for my skirts to be put on and steps to be built and put on in Nov. Well they did that up to a point They put on the skirts in a VARY MESSED UP WAY! AND THEY BUILT AND PUT ON THE STEPS IN VARY MESSED UP WAY! I NEED THEM TO GET A ALL ENGLISH SPEAKING CREW BACK OUT TO MY TRAILER AND FIX WHAT THE FIRST AMERICAN HOME TECH CREW MESSED UP ! I NED THEM TO TAKE OFF THERE STEPS AND FASEN THE SKIRTS RIGHT THEN REFASEN THE STEPS BACK AND ALSO ADD THE SEALING TAPE TO THE SKIRTS AND MAKE THERE SKIRTS WORK LOOK JUST LIKE ALL THE REST OF ME TRAILER !

  

  Business Response

  Date: 12/10/2024

  *** *****,
  
  Thank you for reaching out and sharing your concerns. It’s very important to us that you’re fully satisfied with the work we’ve done. Previously, we were glad to hear that you “couldn’t be happier” with the results, so it’s concerning to learn that you now feel differently.
  
  We want to make sure everything is up to your expectations. Our team will review the situation and schedule a time to inspect the work completed on your trailer. Rest assured, we will address any issues with the skirts and steps, ensuring they meet the quality and standards you deserve.
  
  Your feedback is important to us, and we’ll make this right. You can expect us to follow up soon with a plan to resolve your concerns. Thank you for giving us the chance to improve and continue earning your trust.

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******* *. *****: To whom this is to at the B.B.B.! American Home Tech., LLC out of ****** , Cincinn. area called me back on Dec. 11Th at around 3:30 pm. He informed me that the stuff I was told that should have been done isn't on paper so there not fixing my skirts or sending out any one here on but they did tell me that there sales person is going to call me and tell me why he didn't put what I want done on the contract. So as it stands right now they told me pay up or there taking me to court for there money! To them the two-Bit job is done and they don't care if I'm happy or not! I just must deal with it as is! I must pay 250.00 every month until it's paid of or face going to jail! Please help me to get them back out to me for them to fix there mess up work ? Please help me inform all news sorces and the **** labor board and company lic. bourd to put a stop to crooks like American Home Tech., LLC?   
  

  

  Business Response

  Date: 01/28/2025

  Better Business Bureau:
  
  We are doing the best we can to appease the customer. He has not proven to be very rational. We have gone out of our way to provide a service to him when no one else would, and for little to no profit. Our agreement to do work with him was a kindness to help someone who didn't have help. We are sorry to say that we regret the decision to move forward with this customer. His descriptions are very exaggerated. There have been no threats of jail or oppressive collection tactics. We are currently still trying to resolve these issues with him, but do not have high hopes in being able to make him a happy customer. We have been out to speak with him, attempt to identify his concerns, and whether or not the work he's asking us to complete is a part of the agreed scope of work. We have identified a few things we can do to hopefully make him happy with the handyman work he contracted us for. We are going to notch some of the skirts to provide better alignment and install additional fasteners to help close the gaps that we believe he maliciously widened. He did confirm that he attempted to perform additional work to the work we completed. The contract is attached. If we can't make him happy after going out again, we are truly at a loss and will leave him alone to slander us all he likes. We would absolutely still hope to be paid for the work we completed. He has thankfully made all payments on time and has four more scheduled payments. 

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (I Demand them to fix all their mess ups OR ALL MY MONEY NOW!
  
  
  
  Regards,
  
  Mr. ******* V. Selle
  

  Customer Answer

  Date: 02/10/2025

  Yes I'll call you as soon as I hear any thing on my complaint (********)  American Home Tech. So again PLEASE DON'T CLOSE THIS FILE IT'S NOT OVER YET! AND MOST OF ALL THANK YOU FOR ALL YOUR FINE WORK ! 

  Customer Answer

  Date: 04/23/2025

  I'm going on the behalf of the complaint against American Home Tech. The file number is ******** and I and the I got your e-mail which was identified as ********. Also, I just thought I'd better let you know my telephone number is area code ###-###-####. Because of this long duration Arctic cold that we're experiencing right now, I'm unable to get to my computer at the library to see my e-mail. So please, I beg of you to call me at home to let me know what you find out from American Home Tech. That guy is actually my other message on that complaint that did notify me today, but I told that I told them because of this Arctic blast that we got that my car, I cannot get into my car right now because it's too cold to unlock my car right now. It's I'm locked out of my car and I don't have the money to get a locksmith to let me into my car until it gets warmer. It got to be above 35° before I locks work on that type of car. This is over 25 years old. Anyways, they told me they wanted to send a crew out but the problem is though, the property owners on this car lot does not want anybody out in this Arctic cold to be working on the trailer outside because he is responsible for if they get hurt, he'd be responsible for it. So they told us all do not work on your trailer outside or he would take action. So that's what I told American Home Tech and in case they tried about out of he wouldn't let us come out type of deal. He I told him to to call me back on the 24th when it gets warmer out and then I can move my car out of the way and then he can get send the crew down that week of the 24th to work on my trailer. But I don't think I'll ever see him again. They talk like I said, they're two faced and they lie out the storm. So still keep working with me and please call me with any further that you hear from them. Do not text me right now. I cannot get to a computer. I am. I'm homebound. I cannot get to the library or anywhere. If you hear anything from American Home Tech and everything, please, I beg of you, call me at ###-##3-####. I do not have access to a computer until at least Monday when it gets warmer, when my car, when I can get into my car. Until then, I can't do anything. I can't get your emails or anything else. You must call me, let me know what you find out and what you're doing, because I cannot get your emails or anything else until it gets warmer out. As far as I know. They say they're going to send some out, but I don't believe them one little bit. So that's all this is, *******, Sorry. I'm contacting you for on the regards to the complaint my ******** and your e-mail that you sent me last week that which was ********. I know this.

  Customer Answer

  Date: 04/23/2025

  
  I just got back from the library, looking at my emails and everything that my librarian got up for me and I saw
  your notation on my website that you wanted me to call you to let you know about the situation with
  American Home Tech. I forget the numbers you of that case or anything sorry. If you have any questions call
  me at ###-###-####. I do have voicemail. My my cable company came out and said it up for me, for me to be
  able to have voicemail to get any messages that I may need free of charges. I'm a senior citizens so they're
  trying to help me out with that. So now I got an answering machine. Anyways, American Home Tech has
  settled the case. They simply told me outright they're never coming out to fix it. I am. They are done with me
  100%. They're never want to see me again or hear from me again. What is done is done. They have done what
  they've done up to the contract and that's all they're going to do. The only thing that they are willing to do is
  cancel out the payments that I still owe them, cancel out the contract and tear it up and they'll send me a
  note, a letter and inform me I owe them zero from here on the last payment that I made, I do not owe them a
  penny. They don't want nothing to do with me. I don't want. If I don't like it, too bad. They said a few other
  words too but I ain't gonna repeat them. But this contract is non and void and they sent me a letter saying I
  owe them nothing and the job's done and I'm out of their hair. As simple as that. They sent me a notification
  on that on the computer. My librarian downloaded that for me and copied it for me, and they also sent me a
  letter from their main office informing me that the contract is filled and done with and I'm no longer a
  customer of theirs. It is filled to their point of view and they never want to hear from me again. So I'm stuck
  with a lousy job. But they just said what I said. Too bad they done what they could do and that's all they want
  from me. I'm just a nuisance and too bad. So home American home tech case you have, you can cancel that.
  Sorry for not informing you sooner, but I thought Better Business Bureaus wipe their hands of me on this
  matter or I would have let you know sooner. So last time I heard from Better Business Bureau there is a the
  case was closed. It was already closed and and they because better visitor couldn't help me out so I thought
  I'd let you know. Call me back anytime you want and just leave an e-mail as the best time to call you.
  American home tax case has been settled and I owe them nothing. They said they'd eat the last $750 and just
  they just don't want nothing more to do with me. And if they don't like my work, too bad. I can go straight
  too because they're never going to come out here to fix it. This only thing they're willing to do is just cancel
  the case and be done with me. And that's what they did Whether I like the job or not, if I want it fixed, I got to
  find somebody else to fix it. So, so far I got in the way. Is it because the wind storms and everything just hurt
  me otherwise? So it's a good thing they did do that because since they tore, since the windstorm tore up my
  porch, I got to put that money I'm going to give to them on fixing my porch roof, which I did. I wasn't going
  to pay them anymore anyway because not for that. Not until they fixed what they did and they're not going
  to. They said that. So that's all I thought I'd get. Let you know that you know what's going on.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have asked this company to stop coming to our home and they keep coming back. Today they parked their car and blocked part of our driveway. Don’t ever come back to our house again or we will call the police.

  

  Business Response

  Date: 10/21/2024

  We are truly sorry to hear about your experience and understand your frustration regarding our repeated visits to your home. Please accept our sincerest apologies for any inconvenience we have caused, particularly with today’s incident of blocking part of your driveway. This is completely unacceptable, and we take full responsibility.
  Please share your address so we may ensure that your home is permanently removed from any future visits, and I will personally communicate this to our team. Your request is being taken seriously, and we assure you that no further visits will be made.
  Once again, we deeply regret any distress this has caused. If there is anything else we can do to rectify this situation, please let us know.
  Thank you for bringing this to our attention, and we appreciate your patience.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not have any issues with our roof leaking until after said company did our roof. With the first heavy rain after the roof was done there was a significant water leak in our living room. I contacted the company and stated the leak problem and it took them almost a month of back and forth from the company to get a solution. while in this process several male employees of said company were sexist towards myself. I was told that my window in the loft of my home was rotting out when is was not damaged two months prior in April when the roof was initially replaced. The flashing had been ripped off under our window and moisture had gotten in our home and damaged our ceiling. We were told that the problem was fixed and our ceiling was only painted over where the damage was and my concerns for possible mold were dismissed many times. We just had another small rain and there is a leak in the exact same spot as before. Said company is trying to state that they are not responsible for fixing said window where there is now water damage and they do not wan t to fix said issues again.

  

  Business Response

  Date: 09/19/2024

  We appreciate the opportunity to address the concerns raised in this complaint and provide clarification on the matter.
  Upon receiving the initial call about the leak, we responded immediately and were on-site the same day. Our team thoroughly inspected the area and determined that the main issue originated from the window and not the roof itself. During the inspection, we noticed that the trim around the window was insufficient. While the roofing work we performed may have disturbed this trim, we did not remove or damage it during the roof installation. Additionally, the trim flashing was intact upon roof completion. However, during our investigation of the leak, we temporarily removed the flashing for inspection purposes and replaced it after the attempted repair.
  Regarding the concern about mold, we take such issues seriously and did not dismiss them. To ensure peace of mind, we ran a camera through the ceiling and showed the customer that no mold was present. After addressing the leak, we agreed to revisit the situation once the drywall had fully dried to verify that no further damage occurred.
  It is important to note that resolving the leak completely may require replacing the window or installing new trim, which falls outside the scope of the roofing project. We believed that the issue had been resolved after our final repair attempt, especially since the customer expressed satisfaction with the interior work we completed. We are disappointed to hear that the leak has reappeared and remain committed to finding a solution.
  Finally, we take accusations of unprofessional conduct, including sexist behavior, very seriously. This is not reflective of our company’s values or culture. If any specific incidents can be further detailed, we are more than willing to investigate and take appropriate corrective action.
  We look forward to working with Jennifer to resolve any remaining concerns in a fair and professional manner.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  I was told that there was NO FLASHING when the technician who stopped the initial leak not that they removed it to find the leak. And with the unprofessional attitudes of a couple of the employees while in my home and speaking with my husband and myself.  They basically ignored what I had to say but when my husband said the exact same thing I did they actually listened to him. I just want my home safe for my one year old child. My insurance company is saying that it should be the company’s responsibility since we were not having leaking issues until after the job was done.

  Regards,
  
  ******** *****
  

  

  Business Response

  Date: 10/02/2024

  Thank you for sharing additional details. We would like to clarify a few points regarding the concerns raised.
  
  Upon our inspection and multiple visits, we determined that the primary cause of the leak was related to the window and not the roof itself. Removing the three layers of shingles on your roof could affect the functionality of the trim and flashing around your window, but we have done all we can to keep the window properly sealed. Furthermore, it appears that the air conditioning unit in the window has been dripping onto the window sill, leading to rot over time. This is a separate issue unrelated to the roofing work we performed. One of our techs suggested that the pitch of the window unit could be causing the condensation to run back into your home.
  
  Additionally, it is important to note that no leaks were reported for over three months following the completion of the roof, further suggesting that the roofing work itself was not the cause of the problem.
  
  We have been to your home multiple times to assist with this issue, including sealing the window, checking for mold, and repainting the affected living room area. Our efforts have been consistent and made in good faith to assist despite the fact that the issue stems from the window, not the roof.
  
  We want to reiterate that while we are happy to help with temporary fixes, the underlying problem is the window itself, which will likely need to be replaced or reframed to fully resolve the leak. This type of repair falls outside the scope of our roofing project. Alternatively, you may be able to get by with adjusting or replacing the window air conditioning unit.
  
  We also take your concerns about unprofessional behavior very seriously. We are committed to maintaining respectful communication with all of our clients. If any of our employees behaved in a manner that was perceived as dismissive or unprofessional, we sincerely apologize. We will investigate this internally and address it appropriately to ensure this does not happen in the future.
  
  We understand the importance of ensuring your home is safe for your family, and we are willing to work with you to explore any further solutions. However, based on the evidence, the responsibility for addressing the window-related issue does not fall within the scope of the roofing work we completed.
  
  Thank you for your time and attention to this matter. We look forward to working together to resolve any remaining concerns.

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:

  I am just doing what my insurance company and the county attorney have guided me to do and say towards this company. At this time I’d like to close out this case and have no further contact with said company. My insurance company and the county attorney have both told me that this should be under the business’s responsibility so at this time my husband and I will just take this matter into our own hands and actually get it done correctly. I will never recommend this company to anyone. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had roof replaced by American home Tech water wasn't Leaking from side wall before but after replacing roof it starts Leaking water and American home Tech saying, its Leaking from side wall because of construction issues while home got built. If water Leaking from wall is due to Construction, then why it wasn't leaking before Roof got replaced and start leaking after roof got replaced . please someone help me to have this get fixed while i had paid in full for all services. Thanks ***** *****

  

  Business Response

  Date: 05/14/2024

  Hello *** *****, 
  We are well aware of your frustrations and are experiencing the same. We have been out multiple times to attempt to address this for you. If there was something with the roof that we could fix, we would have done it by now. We have replaced whole roofs for serious mistakes in the past. This is not an issue of our integrity or willingness to correct any wrongs. Let's look at how we've handled this so far.
  

  6/1/23: Roof Build
  7/3/23: You first report the leak.
  We were out that week and thought it may be from a piece of flashing. This was fixed.
  7/19/23: You report continued leaking.
  7/20/23: We respond with an attic inspection. Our tech’s note says, “Found the leak, it's coming in the back lower section on the J channel above the roof to wall flashing. Not sure if we caused it but I said I will try and seal it up for him. Also I'm going to screw his rain diverter back in”
  3/15/24: You report the leak is back in the same spot.
  Our Senior Project Manager comes by the very same day. You state this only happens with high-wind driven rain. We observe the siding is lapped two different ways, that you don’t have the protective house wrap behind your siding at the top where your j-channel meets the fascia metal, and that there was a big gap in this area. Again, we attempt to seal an area for you that has nothing to do with the roof. Our Senior PM concludes, “If that doesn’t cure the leak then, it needs housewrap because of the directional rain.”
  4/4/24: You report the leak is still there. Again stating this only happens with high winds.
  4/5/24: We again inspect your attic and decide to attempt to seal more areas relating to the siding. 
  4/23/24: You report the leak is still active. 
  We offer you a quote to repair where we believe the leak is coming from.

  We do completely understand your frustrations. We don’t know why this issue only occurred after the roof installation. We have attempted many fixes, and it is frustrating that we could not help, but you cannot deny that we have attempted to go above and beyond in helping you address this. 
  Even if this separate area of your home did begin leaking due to the excessive vibrations and weight redistribution during the roof installation, we cannot be held liable. We do thousands of roofs in a year, and this issue does not occur. The construction of your siding and fascia should be done in such a way that remains watertight regardless of a roof installation. The lack of house wrap leaves your sided walls vulnerable to water.
  
  We have exhausted all options we can provide within your roof warranty. If you’d like us to attempt further repairs relating to this case, it will have to incur charges. Here are your options moving forward:
  
  1. Accept our proposal to repair your siding. This area would then also be warrantied, and we would stand behind it as strongly as we have shown to stand behind our roof. 
  2. Hire a third party certified inspector to evaluate our work and assess the leak. If they conclude there has been any malpractice on our end, we will perform the prescribed repairs and reimburse you for the inspection. 

  This is all more than fair. We are sorry that you are experiencing this problem with your home. We truly want it to be resolved. If there is anything we have done wrong, we want to make it right. We hope that you find our attitude and dedication to resolving this matter acceptable.
  
  Sincerely,
  American Home Tech

  Customer Answer

  Date: 05/31/2024

  
  
  
  The Business Technician came on Thursday 05/30/2024 to fix issue, He said that he found Leaking area and Fixed it but still waiting to get some rain and I will let you know if issue is fixed or not. Please don’t close complaint if possible.
  
  Thanks

  

  Business Response

  Date: 06/03/2024

  We have gone back out and attempted another warranty repair on the property. We hope this solves the issues. If there is no further leaking, we will repair the interior water damage. If it continues to leak, we will be of the same opinion that this issue is not due to any fault of our roof installation. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally entered into a contract with this company in the Fall of 2021 to repair fire damaged deck and siding. After several issues and failures that do not need to be elaborated upon in this complaint, the company finally finished all work around June of 2022. After many corrections to invoices, the final outstanding payment amount was determined to be $5,668.70 after a final credit of $1,500 was honored for work that was not performed. Final payment of $5,668.70 was made directly to and accepted by an American Home Tech associate that visited my home on August 17, 2022. Now, I am receiving calls from American Home Tech telling me that I have an outstanding balance of $1,500.00 that needs to be paid. According to the associates with which I have spoken, they do not have record of the $1,500.00 credit that was applied in August of 2022. Attached messages show the conversation related to the $1,500.00 credit and the final amount owed to be $5,668.70. Not wishing to elaborate on my full experience with this company on a public forum, I hope that these messages are sufficient for resolution.

  

  Business Response

  Date: 12/07/2023

  Mr. *******
  Yes, this message is quite sufficient. We are sorry for where we have been lacking throughout this process. Thank you for your patience with us as we resolve your account. The original final pay off amount was incorrect because it mistakenly did not account for the $1,000 refund we had issued you. Also, the employee who communicated this $1,500 credit to you did not leave record of it in our system. That credit is now applied, and we have also credited an additional $1,000 to make up for our accounting mistake and close out your invoices. Thank you for bringing this additional information to the table. We hope that you see we have done all we can to treat you as family and leave you a happy customer.
  
  Best,
  American Home Tech

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. There are good people that work at this company, both in the office and in the field.  Despite any issues that I may have experienced, they always made things right in the end and always acted in good faith.  They do go through every effort to treat customers right and fairly.   
  
  Regards,
  
  *** ******
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted American Home tech to place a new roof on our home and to put on new siding plus a couple other smaller jobs. Do not do business with this company. It has been 12 months and they are still not done with this job. They asked me when starting the job if I wanted to pay upfront or after the job was done. I told them once the job was done. I did though provide them with one of the insurance checks. My husband told them to talk to him to set up appointments and talk to me about payments once the job was done. This job was under both of our names. The staff is very rude which was uncalled for since I was being professional. When I talked to Joel one of the managers he said that he saw we cancelled twice on them. I advised the first time we cancelled was because they were wanting to paint outside at the end of November. The temperatures were too cold to paint. We were going to have them fix the water damage we have inside the garage. The garage roof is sagging. They gave us an estimate of 3800.00. They sent someone out for that job and he said he was there to paint the ceiling and that’s all. This is when we cancelled the second time. We still have vinyl that was done half fast. The outlets have no covers on them that makes me concern it could cause a fire. There are problems with the black trim. They also was so rough on our windows they did a half fast job on caulking and it looks like crap around the windows and doors. I also told them about my concern on one part of the roof. They have set up appointments where no one showed up or the techs came by with none of the necessary tools to do the job. I had a meeting with Joel which he did follow up one time and said they had me scheduled this week. They never showed. I called Joel 2 or 3 times and left messages on his machine. I also contacted the owner thru the phone. At least the employees that answered said they were going to transfer me to still have not heard back. If you read their reviews online there has been reviews of customers paying them and them not finishing the job. All I want to do is have the job completed the right way so I can pay them which I think is a pretty easy request.

  

  Business Response

  Date: 08/29/2023

  We are currently on a good page with ******* and *****, though it has proved to be a bumpy road completing this project. Between some miscommunications and lack of preparedness, the final touches have been delayed for an extended period. The miscommunications begin with only two of the scheduled monthly payments clearing. These payments were scheduled to continue over 5 years, and there is an additional around $10,000 of insurance money that will not be released until the project is completely finished. We considered this substantial leverage to complete the job and saw no reason for payments to have been cancelled. While we interpreted this as bad faith, ***** and ******* simply wanted the final touches of the work completed. Multiple failed attempts to address their concerns ingrained our reluctance to continue work. These attempts were more miscommunications where we showed up to continue a specific part of the project while they had expectations of a different part. Multiple trips to the home with no resolution gave us further reason to halt finalizing the work. As for the missed calls to Joel, after which this complaint was filed, he was not in the office during that week. 
  
  ****** came in again after this complaint to discuss resolutions. At this time, we have resumed their payment plan, and that portion is scheduled to be resolved over the next year. This is very acceptable to us and shows good faith. The ~$10,000 portion is still withheld by the insurer and will not be released until we have addressed the issues with the work and send in the necessary documentation. Work is expected to be completed within a month. Now that we are on the same page with plans for the outstanding balance, we hope to swiftly address the concerns ******* and ***** have and provide closure to both parties. The prolonging of a project is not something we wish for any of our customers, and we are eager to get this resolved. 

• Initial Complaint

  Date:06/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to help us with an insurance claim for our roof and siding. They came out and met with insurance adjusters and started the process of working with the insurance company and have since stopped any contact with us. We reached out to the gentlemen that were helping us but they are no longer with the company. We started this process last October/November it is now June and want answers.

  

  Business Response

  Date: 06/30/2022

  Once this complaint was received, we immediately began to address the situation with the customer. Communication was not effectively transitioned after previous employees' separation. This was explained and accepted. A resolution has been reached, and we are excited for the opportunity to keep our customer happy.

  Customer Answer

  Date: 07/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  The business, I feel is working diligently to rectify the situation. 
  
  Regards,
  
  ****** ****