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ComplaintsforVanny B's Pet Salon
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My dog ***** was groomed here on July 20th. ***** suffered a severe chemical burn due to the shampoo not being diluted correctly. ***** will have excessive vet bills. Owner of the salon agrees it was the shampoo as evident in the picture i showed her. Groomer (********) says shampoo was mixed the same way she has done 1000s of times. Each bottle is diluted per dog which is the reason other dogs were not affected that day. also to further prove it was the shampoo ***** has no burns on his head of face which is because they use a different shampoo for head and face. ******** (owner) is the one who gave me that information. I do not think ******** did anything intentionally however even ******** agreed that it was the shampoo that burned him.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.