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H and R Farms has 1 locations, listed below.

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    Business ProfileforH and R Farms

    Horse Dealers

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    207 Mudsock Rd, Hillsboro, KY 41049-7067
    BBB File Opened:
    8/21/2018
    Business Management
    • Mrs. Erin Hagan, Owner
    Contact Information

    Principal

    • Mrs. Erin Hagan, Owner

    Customer Contact

    • Mrs. Erin Hagan, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    **** ***** posted an “11 year old mule” for sale on her website. She was describes as gentle with no vices. Pictures looked good and **** seemed honest and nice. This mule was for a 100% disabled veteran for trail riding. We are six hours away so called and wanted to be sure the mule had no issues. **** assured us that she did not. We wanted to put down a deposit and come to see her but were told she was likely to sell by that night and a wire transfer of full amount was the only way we could have her. I guess we were naive to trust this person but we did. Upon arrival I questioned her about the age and she claimed once again that the mule was 11 and her vet aged the mule. I noticed issues with her eye as she was squinty and parts of the eyelid was missing. She brushed it off. Then I asked about a deformed hoof and she had no response and sprayed something on it. Most of all the mule is so very skinny and missing hair in the girth area and all over. It’s so disheartening to know that this person saddled this mule and rode her in water with these skin conditions and weight issues. The mule is in such poor condition her eyes are sunken in as she has no body fat. We immediately had the vet out to help us with a rehab plan for her. She is 15-18 years old. She is pitiful and I hope we can help save her life. Is so despicable to know that someone who claims to be a horsewoman would do such a disservice to an equine as well as a disabled veteran. I want others to be aware of this and be certain to never take this business at their word because their word means nothing. Purchase was on 01/31/2024 and pickup was 03/03/2024
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    Customer Reviews

    11 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Krista O

    1 star

    06/06/2024

    I was very excited & planning on purchasing a listed “Friesian mare” from Erin Hagan at H and R Farms. When looking closely at the listing pictures & video, it was a bay colored horse ~ very pretty & I was still wanting to come try w/intention to buy for our Friesian farm in TN. When asking what else she was crossed with, Erin Hagan personally snapped at me & was VERY rude, yelling at me stating if I think I know more about her horses then she does, then we are not welcome at her barn! *At TGL Farms we have loved being in the purebred Friesian world for years (FHANA) importing 6 Ster & Sport-elite champions from Holland as well as some breeding & I was only CURIOUS as to what else she was crossed with, since we would want to know if we ever did decided to breed this bay mare. Purebred Friesians are ?? black, no questions, so this is in fact a “cross” which was fine for what we were wanting, BUT I was merely asking if she knew the rest of the horses lineage & she proceeded to continue to be quite nasty on the phone. When also trying to ask is there were any health issues or problems w/the particular horse, she continued to yell “look at the video it’s on the site!” I asked because I saw a few heavy, harness marks on both sides in the listed pictures on the mares hind quarters and it’s a normal question for any potential buyer to ask. In no way would I feel comfortable purchasing from her, honest people don’t react the way she did & also are willing to answer questions ie “is she used to being in the stall or pastured?” Response: “How should I know, we have 100’s of horses!” I’m thankful that I saw the other “bad” reviews on here which only solidified what kind of business she runs. Hopefully by posting our review, based on our experience with Erin, we will help someone else be more aware of what they might be stepping into before they try & purchase from this business. - TN

    H and R Farms Response

    06/07/2024

    This lady was extremely insulting telling us that the horse advertised was not the breed we had advertised, when asked is she was stalled or pastured she was told both as we move them around in and out of the barn, not the answer she stated. She has called and texted on numerous occasions and asked the same questions over and over. The way she acted on the phone we were not interested in selling her as horse.

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