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Business Profile

Apartments

Regal Park Apartments

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/06/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Regal Park Apartments is requesting a July rent payment (7/1/22) in the amount of $1015 for the apartment we occupy. However, we have had numerous floods in our apartment, which now smells like mildew and mold. The most recent flood (6/22/22) occurred in the apartment above us, causing our apartment to flood and for the bathroom ceiling to cave in. No one has addressed coming to fix the hole in the ceiling and they also do not have another apartment for us to move into currently. Our living conditions are inhabitable and there's a concern for health issues as well. Regal Park is unable to provide a safe place to live and still insisting on rent for July to be paid in full. Regal Park Maintenance has came to break down walls behinds sinks to fix leaks without repairing them. We are now having a rodent issue with dropping everywhere.

    Business response

    08/18/2022

    To whom it may concern:

     

    Please see the following response to the BBB complaint for ****** ***** ***:

     

    The drywall work was completed in the home on 07/22/2022. We also had the bathroom cleaned up on 06/24/2022. We are working on the rodent issue with our contractor, and that has been addressed.  I have also let the resident know that he could transfer to a renovated unit (once it was complete). In speaking with him I also gave the resident the option that if he wanted to vacate I would allow him to do so with a 30 day notice. The resident has transferred to a renovated unit. 

     

    Thank you

     

     

     

    --

    *** ******* Community Manager, Regal Park Apartments  

     

    **** *********** **** ****

    *********** ** ***** ************ ****************************

     

    Customer response

    08/19/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ***** ***  


     

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Contact Information

9400 Hurstbourne Park Blvd

Hurstbourne Acres, KY 40220-1652

(502) 515-6505

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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