Complaints

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a car from the Tim Short Ivel location on August 24th, only to discover immediately that the A/C unit was completely nonfunctional. The salesman had us bring it back on August 26th, claimed to have “temporarily” fixed it, and returned it on the 27th. The fix lasted only a few days before the unit stopped working again on September 2nd, leading us to return it once more from September 3rd-10th, when they supposedly made the permanent repair. From September 11th to October 16th, the heating/cooling senor only worked occasionally. Then, on October 16th, the check engine light came on, which led to the cruise control failing along with the Apple CarPlay system due to the sensor going out. *that they have previously fixed twice* I immediately notified the salesman, in which he said he would schedule a repair appointment, but despite repeated attempts to follow up from October 16th, November 2nd, 5th, 11th, and 15th, I never received a response. Frustrated, I physically took the car to the dealership on December 16th as we had no heat. The Ivel location was unable to diagnose the issue and transferred the car to the Hazard location. After running tests on December 27th, they quoted us $1,200 for repairs—despite the fact that they had already attempted (and failed) to fix these exact issues twice. We refused the charge and reached out to the Ivel location for clarification. On January 9th, Ivel informed us they would be getting the car back from Hazard, stating that the other location was overcharging and that the fix would supposedly cost only $45. However, when we followed up on January 15th, we were told our car was ready for pickup—but still not fixed. Since then, the same salesman who sold us the car has been asking we return the temporary vehicle they provided—claiming he has “sold” it and needs it back. When I mentioned we would be taking legal action, he abruptly stopped contacting us—only to resume his demands today. His priorities are clear.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son (17 years old) purchased a 2013 BMW 328i with $10,000 cash on March 23, 2024. Because of his age, we titled the car in my name and I signed the paperwork. I did all of this electronically due to being under the weather the day of the purchase. My son drove the car approximately two and a half weeks and had to put the car in a local garage due to what appears to be engine issues. He had the oil changed and new transmission fluid put in the car. It did not help; the car has been continually shutting off and has not been driven since that time. When my son looked at the car, he was pressured by the salesman telling him that someone else was interested in the car and that if they got there first it was theirs. My son also questioned the engine light being on in the car when he test drove and was told that he would have to bring it back after purchase for service. We feel he was taken advantage of. We have reached out to Tim Short Honda with no response. We have asked that they either fix the issue with the car, give my son his money back, or replace the car with a different car of equal value. A copy of the letter we sent to Tim Short Honda is attached.

  Business response

  06/21/2024

  Our sales staff dealt with *** ******* on the sale in the mentioned complaint.  The son, to my knowledge, simply picked the car up for his father on the day of delivery.  There was no pressure placed on the purchaser or his son to buy the vehicle.  The vehicle was a used automobile with no warranty and was sold as is.   I have attached the document signed by *** ******* acknowledging this.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2018 Honda crv to the service department due to some problems. The vehicle was not taking gas and missing and not working properly. They diagnosed the problem as 3 bad fuel injectors and they would fix the vehicle for $1400. I picked the vehicle up and it didn’t even make it home. The problem was worse than when I took it. They told me to return the vehicle and it was dangerous to drive and they would take another look at it. They reported they fixed it once again and the vehicle is doing the exact same thing as when it was originally brought to the dealership. They request I drive the vehicle back again to have it looked at. The vehicle is not safe to drive and it has cost $1400 and it is in worse shape than when I took it the very first time. I have paid out this money and nothing is fixed. I do not trust them to look at it again and need a refund to pay someone else to fix it.

  Business response

  09/18/2023

  This has been resolved with the customer prior to me receiving this letter. Thank you

• Initial Complaint

  07/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We bought a truck from Tim Short and purchased a 2 year extended warranty that I paid just under $3,000 for. It was to cover the drive train. However, we were given only the paperwork that had the name of the granter of the warranty which was ******* Insurance. We did not receive the paper work that stated that we should keep all receipts on every thing that we have done on our *** 2007 ****** Truck. Our rear end went out of the truck and we took it back to Tim Short on May 25, 2022. After two weeks they contacted us (although we, my fiance who is the co signer and I, contacted them daily other than on Saturdays and Sunday when the service department was not in), Tim Short Honda stated that ******* Insurance needs receipts. We got the number for ******* and called them directly and spoke with a representative. He informed us that we must have receipts. We went back to every garage that we had taken the truck to and got print outs of all receipts. We turned in our receipts and the representative from the service department at Tim Shorts Honda submitted them to *******. We have called at least every other day since and they have stated that ******* does not want to honor the agreement because some receipt were written from receipt book from a local garage. They are refusing to fix our truck using the warranty we have already purchased even though that is what the warranty is for as the rear end of the truck is part (the main part) of the drive train.

  Business response

  08/15/2022

  I am writing in response to a letter we received from your office dated 7/25/22 for a complaint from ****** ******.

  
  Mr. ****** was a co-buyer on a 2007 *** ****** vin#****** purchased on 7/15/2021. The customer also purchased an ******** ******** Warranty for the vehicle. The customer understood his liability in maintaining service records for the warranty. In fact when we asked him for his service records he submitted copies of chronological receipts made out in an attempt to prove service records did exist. (See attached) These of course were declined as proof by the warranty company and his service warranty was declined. It had nothing to do with the dealership, that was between the customer and the warranty company.
  We tried to help the customer in any and all ways we could but the claim was simply denied.

  
  ***** ****
  General Sales Manager
  Tim Short Honda
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩