Complaints

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My child and I have been misplaced from our apartment for TWO months due to electrical issues. Kentucky Utilities has shown ZERO sense of urgency in restoring power for my unit. They scheduled an appointment today to come out and restore services. I waited all day and received no calls, texts, or updates. Nobody ever shows up after they told me that someone would be coming to restore my electric between the hours of 8 am-5 pm. I still have ZERO electric and customer service refuses to be helpful or rectify the situation.

  

  Business response

  12/02/2024

  Issue:

  Email from Customer:

   

  Kentucky Utilities has taken ZERO initiative to get my Electric restored. I had an appointment for 11/27/2024. Nobody ever showed up or called to restore my services after setting an appointment to come out. My power has been off for 2 months due to electrical issues and they continue to postpone doing their job so that my child and I can move back into our home.

   

  Background:

  09/04/24

  KU issued the current bill of $177.71 due 09/27/24.  This bill consists of the current charges $113.16 and the past due balance $64.55.

   

  09/06/24

  A payment of $61.22 posted to the account.

   

  10/01/24

  KU issued a disconnect notice for the balance $119.89 due 10/11/24.

   

  10/02/24

  KU issued the current bill $208.96 due 10/28/24.  This bill consists of the current charges $89.07 and the past due balance $119.89.

   

  10/15/24

  KU disconnected the service for the past due balance $119.89

   

  10/18/24

  A payment of $116.49 posted to the account.

   

  10/31/24

  KU visited the property to verify if meter still here and if service active.  Technician noted the meter is not here and meter base blanked off.

   

  11/26/24

  *** ******* contacted KU regarding having her services restored.  States she called previously and was advised that someone would be out to restore the services but that hasn't happened.  LG&E confirmed when the services were disconnected and no reconnect order entered, the account the was finaled. KU entered an order to place the service in *** ********* name effective 11/27/24.

   

  11/27/24

  *** ******* contacted KU regarding the reconnection of service.  States she had an appointment scheduled for today to restore the services and no one every showed up and she has no electric.

   

  12/02/24

  KU installed AMI meter # ******* and restored electric service.  The breaker under the meter was off.  KU technician spoke with leasing office regarding this issue.  Manager accompanied technician back to the meter and flipped the breaker on.  Office manager contacted *** ******* and advised services have been restored.

   

  Resolution:

  12/02/24 - Richard contacted *** ******* and discussed her issue.  Confirmed the KU technician was on site today and installed the new AMI meter and restored the services.  *** ******* was very appreciative of ********* call and KU working to restore her services today.

   

  Thanks,

   

  ******* ** *******

   

• Initial Complaint

  11/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  10-29-24 I was retaliated against by Kentucky Utilities for a earlier report to the BBB. Without notice or warning my electricity was cut off due to a past due balance of $82. Knowing that I report them and their shady unfair practices as a monopolized utility company I am being hand selected for my electric to be cut off, charged for reactiviation and charged a $160 deposit for being a “bad boy” and having these criminals cut off my electricity. I begged and pleaded with them to not steal more money from me but they laughed in my face and told me to find another electric company. If I wasnt a small time regular person like the person reading this I would take them to court but being the everyman I can’t take on a billion dollar evil monopoly. Retaliation for reporting someone is a massive no-no, however very consistent with their practices so I wouldn’t expect any less. Avoid moving to Kentucky becuae the Utility companies, KU in specific, will steal money from the working man for “terms” I NEVER agreed to and NEVER would have. I wouldnt have even moved to this state knowing the unbelievable lengths a billion dollar company will go to to steal from their customers. I am distraught and fee violated by KU and their employees.

  

  Business response

  11/11/2024

  Issue:  10-29-24 I was retaliated against by Kentucky Utilities for a earlier report to the BBB. Without notice or warning my electricity was cut off due to a past due balance of $82. Knowing that I report them and their shady unfair practices as a monopolized utility company I am being hand selected for my electric to be cut off, charged for reactiviation and charged a $160 deposit for being a “bad boy” and having these criminals cut off my electricity. I begged and pleaded with them to not steal more money from me but they laughed in my face and told me to find another electric company. If I wasnt a small time regular person like the person reading this I would take them to court but being the everyman I can’t take on a billion dollar evil monopoly. Retaliation for reporting someone is a massive no-no, however very consistent with their practices so I wouldn’t expect any less. Avoid moving to Kentucky becuae the

  becuae the Utility companies, KU in specific, will steal money from the working man for “terms” I NEVER agreed to and NEVER would have. I wouldnt have even moved to this state knowing the unbelievable lengths a billion dollar company will go to to steal from their customers. I am distraught and fee violated by KU and their employees.

   

  Background:   In the past twelve months this account has had 8 disconnect notices issued and 2 disconnects for non-payment.

   

  On 5/30/24, *** ****** filed a complaint with the BBB regarding his service being disconnected for non-payment on 5/30/24. When disconnected for non-payment, any KU customer that does not already have a security deposit on file, one is billed. After receiving *** ******'s complaint, KU waived the $160.00 security deposit as a one-time courtesy to work with him. KU was unable to reach *** ****** to discuss his complaint or discuss the fact the security deposit was being waived as courtesy. A letter was mailed to *** ****** asking him to contact KU if he would like to discuss his concerns further but did not receive any contact from *** ******.

   

  On 10/30/24, *** ******'s electric service was disconnected for non-payment again. After making a payment for $158.22, the service was reconnected. As part of KU's normal policy, a security deposit of $160.00 was billed to the account. This deposit was broken into six payments of $26.66 to begin being billed with his next month bill. This security deposit only held until the customer has twelve consecutive months of good pay history with KU, then it is credited back to the customer with interest. Each time there is a late payment, return, etc. the twelve months of holding the deposit is reset. If a customer does not have the twelve months of good history needed to refund the deposit, the interest is credited back to the account once  a year. If the customer stops service, the deposit is credited back to the account at that time.

   

  KU is unable to waive the security deposit again, so it must remain on the account. The $160.00 security deposit was broken down into six payments of $26.66 to be added to the monthly bill beginning on the December bill.

   

  Normal monthly bills and disconnection notice was mailed to *** ****** via USPS. None of the correspondence sent to *** ****** was returned to KU as undelivered.

   

  Recent Billing History

  10/15/24 - Bill for $183.09 due. Consists of $92.94 previous balance + $87.36 current charges + $2.79 late payment charge.

  10/29/24 - Final pay date for disconnection notice for $83.09.

  11/13/24 - Bill for $158.22 due. Consists of $83.09 previous balance +$75.13 current charges.

   

  Resolution:   KU was unable to reach *** ****** by phone to discuss his concerns. If/when KU speaks with *** ****** we will review our disconnection policy. KU will explain that a disconnect notice with a final pay date of 10/29/24 for the past due balance of $158.22. When this was not paid, the service was disconnected on 10/30/24. Once this past due amount was paid, the service was reconnected later that day.

   

  KU will advise *** ****** that he is not being singled out or experiencing any retaliation. This process is the same for all KU customers when service is disconnected for non-payment. When service is disconnected for non-payment and there is no security deposit being held, one is billed. This is a refundable security deposit. After having twelve consecutive months of good payment history with KU, the deposit is credited back to the customer account plus any interest accrued while we held the deposit.

   

  KU will explain that we have worked with him pointing out that in May 2024, when his service was disconnected KU waived the $160.00 security deposit as a one time courtesy. KU will explain this is why he is now being billed the security deposit since the service as disconnected again. This deposit is not required up front and has been broken into six payments of $26.66 to be added to his bill each month beginning with his December bill.

   

  Attached is a copy of the letter mailed to *** ******, advising him that if he would like to discuss his concerns he may contact us by phone.

   

  KU will send a follow up to this response if we speak with *** ******.

   

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company shows $274.03 credit. Called last week and informed me that the would be in touch today. Tried calling today and was hug up on. Need help in getting resolution. Thank you

  

  Business response

  10/25/2024

  Issue:   Company shows $274.03 credit. Called last week and informed me that the would be in touch today. Tried calling today and was hug up on. Need help in getting resolution.

   

  Thank you

   

  Background:   For *** ********* bill due 9/17/2024. The $19 represents “non-energy charges” which cannot be offset by his energy credits.

   

  Below is a breakdown of the net meter billing charges:

   

  Energy Charges (can be offset by credits)

  $83.31 Energy Charge

  $1.35 Electric DSM

  $-3.22 Fuel Adjustment

  $81.44 Total Energy Charges ? able to be offset by generation credits

   

  Generation Credit (can be used to offset energy charges)

  $116.68 Energy Charge

   

  Therefore $81.44 of the excess generation credit will be used to offset energy charges and the remainder ($35.24) was added to *** ********* credit for the next month.

   

  Resolution:   The manager of KU's Net Metering Department responded to *** ******* via email on 10/22/24 addressing his billing questions. *** ********* bill was broken down and explained in detail.

   

  KU has not received any further follow up from *** ******* and assumes *** ********* questions have been answered. If *** ******* sends any further questions, KU will address those as well.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well for one this company says they sent a disconnect notice to my house I never got on so they shut off my power after I called and was told by there system there never was a disconnect notice so I layover 200$ to hear every excuse on why they haven’t turned it on at this point this is itheft of services

  

  Business response

  10/21/2024

  Issue:   Well for one this company says they sent a disconnect notice to my house I never got on so they shut off my power after I called and was told by there system there never was a disconnect notice so I layover 200$ to hear every excuse on why they haven’t turned it on at this point this is itheft of services.

   

  Background:   In the past twelve months *** ******** account has had 3 late payments, 5 disconnect notices issued, 1 defaulted payment arrangement and 1 disconnect for non-payment.

   

  On 10/1/24, a disconnect notice for $206.26 with a final pay date of 10/11/24 was mailed. This notice did not return to KU, if *** ****** did not receive it, perhaps it was lost by ****. 

   

  Electric service was disconnected for non-payment on 10/15/24 at 10:59 am. After making payment of $206.26, the electric service was reconnected later that same day at 12:01 pm.

   

  Resolution:  KU was unable to reach *** ****** to discuss his concerns. If/when KU speaks with *** ****** we will review our disconnection/reconnection policies. KU will

  advise that a disconnect notice was mailed on 10/1/24 for a past due balance of $206.26 with a final pay date of 10/11/24.

   

  Attached is a copy of the letter being mailed to *** ****** advising him to contact KU if he would like to discuss his concerns.

   

  KU will send a follow up to this response if we speak with *** ******.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a shut off notice for my electric from Kentucky Utilities, I called to get a medical extension and was told that it would be sent over to my doctor, at 10:00 am todayI called my doctor and they still hadn’t received the form so in this time while waiting for the form to get to my doctor they shut my service off, now they are saying it won’t be back on until I pay the whole amount due. My mother is living with me and she is disabled on oxygen and dialysis. Please help me

  

  Business response

  07/03/2024

  Please see the details and resolution of *** ********** issue below: 
  
  Issue:   Hi I have tried to work with KU they said they send the form to my doctor at 9:43 yesterday morning , after several calls to KU I am find no one will help KU waited for my service to go off at 9 am before they even dent the fax to my doctor, I was miss lead on who sends what, the rep at 7:30 told me the fax went thru and for me to call so he could watch the fax machine. He received the fax at 7:30 am this morning. So basically the rep laid just a cover so that they could turn off my power before the medical form is over there but they won’t except it now because I didn’t get it to them before they turn the power off it’s probably hard to get something to them that I didn’t have before they shut the power off and I had it but they will not do anything they will not work with me they won’t do anything I told him that I can’t go until my title gets here
  and they said it should be here by Monday appointment to go Wednesday just in case that is it now my husband is unstable he is on disability and uses oxygen daily I also have a lot of health problems as stated by my doctor. Please help me get my power back on.
  
  Thank you
  
  Background:   In the past twelve months, *** ******** has had 8 late payments, 9 disconnect notices issued, 8 defaulted payment arrangements, 2 disconnects for non-pay and two returned payments. 
  
  Currently the total account balance is $1,419.29. $1,274.93 of this is past due consisting of $997.26 that is more than 90 days past due, $149.69 that is more than 60 days past due, $127.98 that is more than 30 days past due. 
  
  Recent Billing History
  7/25/24 - Bill for $1,419.29 due. Consists of $1,282.75 past due + $144.93 current charges - $7.82 interest for security deposit being held. 
  6/28/24 - Final pay date for disconnect notice for $1,146.95. 
  
  On 7/1/24, there was a pending disconnect order on *** ********** account due to a past due balance. Once an order is pending, only full payment of the past due balance will cancel a pending disconnect order. *** ******** contacted KU on the morning of 7/1/24, requesting a medical extension. KU obtained the contact information for the doctor office as well as permission from *** ******** to contact the doctor office to start the process. KU spoke with the doctor’s office that morning and faxed the forms to them to complete and return for the medical extension, KU received confirmation that the fax was successfully received by the doctor’s office at 9:45 am. The completed forms were not received before the service was disconnected at 10:04 am. KU typically recommends that customers make these type of requests and have them completely processed before the final pay date of the disconnect notice to avoid such outcomes as we cannot cancel a pending disconnect without full payment of past due or receipt of valid, completed forms for the medical extension from the doctor’s office prior to disconnect. Now that service is disconnected, it will require the full past due balance of $1,274.93 to reconnect service. 
  
  7/1/24 - Listened to *** ********** call to customer service, the CSR that assisted her followed the process correctly and did not advise any incorrect information or mislead *** ********* 
  
  PSC Regulations and Tariff:   KU PSC Sheet Number 
  
  Resolution:   On 7/2/24, KU spoke with *** ******** regarding her issue. KU explained to *** ******** that once the service is disconnected, it would require the whole past due balance of $1,274.93 be paid in order to have the service reconnected. KU advised *** ******** that he reviewed her phone call with customer service on 7/1/24, when she requested that KU reached out to her doctor for the medical extension. The CSR that assisted her followed the process correctly and did not mislead her as she states. The CSR explained that typically we recommend that a customer have request for a medical extension complete before the final pay date of the disconnection notice. The CSR explained that since the disconnection order was already pending it was not possible to guarantee the service would not be disconnected but if valid documents was received from her doctor before the service was disconnected, the extension could be added and disconnect order canceled. The CSR also explained that if the service is disconnected before these documents are received, it would require the full past due amount to reconnect the service. KU advised *** ******** that when/if she pays the past due amount, she will want to contact KU to request reconnection of service. KU advised that if she contacts KU by 5:00 pm ET, the service can be reconnected the same day. 
  
  *** ******** was not pleased with the information that KU provided, stating that she was reaching out to her state representative and would be reaching out to her attorney. 
  

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was hit with a $800 something bill,because KU didn't read our meter. I am fine with paying what I owe over time,and I have, but getting to the bottom of our problem still continues. There are no local offices to help fix the issues.

  

  Business response

  06/17/2024

  Issue:

  I was hit with a $800 something bill, because KU didn't read our meter. I am fine with paying what I owe over time, and I have, but getting to the bottom of our problem still continues. There are no local offices to help fix the issues.

   

  Background:

  02/06/24

  KU issued a bill for $195.91 due on 02/29/24. This was an estimated bill for usage dates 01/04/24 to 02/05/24.

   

  03/06/24

  KU issued a bill for $876.01 due 03/28/24. This was a verified reading for usage dates 02/05/24 to 03/05/24.

   

  03/07/24

  *** ******* set up a payment arrangement for the total bill of $876.01. To pay 292.00 on 04/26/24 and 05/29/24. $292.01 due on 07/01/24.

   

  04/04/24

  KU issued a bill for $146.00- due 04/26/24. This was an estimated bill for usage dates 03/05/24 to 04/03/24.

   

  05/20/24

  KU issued a bill for $414.32 due 0612/24. this was an actual reading for usage dates 04/03/24 to 05/03/24.

   

  06/06/24

  KU issued a bill for $957.17 due on 07/01/24. This was an actual reading for usage dates 05/03/24 to 06/05/24. Previous balance of $414.32, current bill $250.84 and payment arrangement of $292.01.

   

  PSC Tariff & Regulations: KU Sheet 101

   

  Resolution:

  06/17/24 ******* was able to speak with *** ******* and had a good discussion concerning her issue with the meter estimations. ******* advised *** ******* that she reached out to the meter reading supervisor and the estimations were due to staffing and have now been resolved. ******* apologized to *** *******, and she was appreciative for the follow up and resolving her issues.

   

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid them $200 to turn on my utilities and it was the wrong department. They said I’d receive my refund in 10 days and now they keep giving me different dates and I still have not received my money paid by to my ****** account.

  

  Business response

  06/11/2024

  Issue:
  I paid them $200 to turn on my utilities and it was the wrong department. They said I’d receive my refund in 10 days and now they keep giving me different dates and I still have not received my money paid by to my ****** account.
  Background:
  *** ****** currently has no active service with KU.  The last account she had was at the address *** ******* *** *********** ** **********.  This account was closed in July, 2009.   There have been no payments posting to the account since the account was closed.
   
  Resolution:
  06/11/24 - ******* contacted *** ****** to discuss her issue and obtain more information.  *** ****** advised the $200.00 payment in question was not sent to Kentucky Utilities.  She first thought it was the gas company but said that is not correct.  She confirmed again the payment was not to or for KU.  ******* explained will respond to the BBB with this information so the complaint may be sent to the correct company.  *** ****** stated her cousin actually sent the complaint on her behalf and she was unsure of that information was sent.  *** ****** thanked ******* for calling and discussing this issue with her.
  

  
  

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  5-30-24 I was charged a $37 reconnection fee because the electric company didn’t send me any bills or explain to me that I was overdue or about to be disconnected. I didn’t receive a single notice, electronic or paper that my power would be shut off and now I am being charged a $160 security deposit because of this poorly managed predatory company. I want my security deposit back and I want the reconnection notice. If this is not resolved, I will have to take it into litigation. Thank you.

  

  Business response

  06/05/2024

  Issue:   5-30-24 I was charged a $37 reconnection fee because the electric company didn’t send me any bills or explain to me that I was overdue or about to be disconnected. I didn’t receive a single notice, electronic or paper that my power would be shut off and now I am being charged a $160 security deposit because of this poorly managed predatory company. I want my security deposit back and I want the reconnection notice. If this is not resolved, I will have to take it into litigation. Thank you.

   

  Background:   *** ****** has had service at this address since 1/2/21.

   

  Recent Billing History

  6/13/24 - Bill for $239.26 due. Consists of $156.84 previous balance + $80.24 current charges + $2.18 late payment charge. This bill was mailed via **** on 5/20/24.

  5/28/24 - Final pay date on disconnect notice for $159.02. This notice was mailed via **** on 5/15/24.

  5/13/24 - Bill for $156.84 due. Consists of $80.39 previous balance + $72.45 current charges. This bill was mailed via **** on 4/18/24.

   

  Bills and disconnection notice was issued and mailed via ****. We did not receive any of these back as undeliverable.

   

  All customers are billed a reconnection fee when service is disconnected. We are unable to waive this fee. As a courtesy, since this is the first time *** ****** has been disconnected for non-payment we can make an exception and waive the security deposit that was billed as a one time courtesy. If service were to be disconnected again in the future, the deposit would be billed again and not waived.

   

  KU also offers various way to receive billing notifications electronically. Customers may receive text messages or email to notify them when their bill is issued, five days before it is due and one day after it is past due.

   

  PSC Regulations and Tariff:   KU PSC Sheet Number 95

   

  Resolution:  KU was unable to reach *** ****** to discuss his issue. If/When KU speaks with *** ******, we will explain our disconnection process and billing process. KU has issued a bill to *** ****** every month via ****. A disconnect notice was also issued via **** on 5/15/24 for the past due amount of $159.02 with a final pay date of 5/28/24. KU has not received any bills or disconnect notice back from **** as undeliverable. KU will explain that as a regulated utility, all aspects of our billing is outlined in our tariff. All customers that are disconnected for non-payment are billed a reconnection fee therefore it is not possible to waive or remove the charge. As a courtesy, KU will remove the $160.00 security deposit that was billed to *** ****** based on his history and this being the first time he has been disconnected for non-payment. If *** ****** were to be disconnected again in the future the security deposit would be billed again and would stand.

   

  KU will also review with *** ****** other notification options that are available to our customers. *** ****** can request to receive a text message or email advising when his bill is issued each month, five days before it is due and one day after it is past due. This is in addition to the monthly bills/notices that are mailed via ****.

   

  Attached is a copy of the letter that was mailed to *** ****** asking him to contact KU if he would like to discuss the matter further.

   

  KU will send a follow up to this response if we speak with *** ******.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My KU (Kentucky Utilities) bill increased over $100.00 from last month & over $200.00 from last year. Last month's bill was $203.29 & this month's bill is $348.30. At the same time last year my bill was $152.89. My heat has been turned off for 3 weeks & I have not turned on any air conditioning! My husband & I are now retired & on a fixed income. We were not prepared for such an increase in our Utilities statement. When we contacted KU, we were told that due to our bill being estimated the last 3 months that we will now need to make $348.30 payment for June. My husband & I feel it is too much of a hardship on our budget. We need something done about this!!

  

  Business response

  05/28/2024

  Issue:

  My KU (Kentucky Utilities) bill increased over $100.00 from last month & over $200.00 from last year. Last month's bill was $203.29 & this month's bill is $348.30. At the same time last year my bill was $152.89. My heat has been turned off for 3 weeks & I have not turned on any air conditioning! My husband & I are now retired & on a fixed income. We were not prepared for such an increase in our Utilities statement. When we contacted KU, we were told that due to our bill being estimated the last 3 months that we will now need to make $348.30 payment for June. My husband & I feel it is too much of a hardship on our budget. We need something done about this!!

   

  Background:

  12/08/23

  KU issued a bill for $322.79 due on 01/08/24. This was an actual reading for 11/07/23 to 12/07/23.

   

  01/12/24

  KU issued a bill for $396.07 due on 02/06/24. This was an actual reading for 12/7/23 to 01/11/24.

   

  02/13/24

  KU issued a bill for $331.94 due on 03/07/24. This was an estimated reading for 01/11/24 to 02/08/24.

   

  03/13/24

  KU issued a bill for $254.72 due on 04/04/24. This was an estimated reading for 02/08/24 to 03/11/24.

   

  04/10/24

  KU issued a Meter access letter to the customer.

   

  04/11/24

  KU issued a bill for $203.29 due on 05/03/24. This was an estimated reading for 03/11/24 to 04/09/24.

   

  The estimated readings were due to no gate access.

   

  04/25/24

  Mrs. ****** contacted KU customer service to give directions on gate access to be able to read the meter. Mrs. ****** advised the meter reader who usually read their meter retired and the new meter reader was not going to the correct entrance to access the meter. KU made a premise note on the account with directions on how to access the meter.

   

  05/09/24

  KU issued a bill for $348.30 due on 06/05/24. This was a verified reading for 04/09/24 to 05/08/24.

   

  PSC Tariff & Regulations: KU Sheet 98

   

  Resolution:

  05/20/24 ******* called and spoke with Mrs. ****** and had a good discussion about her billing. ******* advised the estimated readings were due to not having access to the meter. Ms. ****** contacted KU on 04/25/24 with instructions on getting access to the meter and the account was noted. KU was able to get an actual reading on 05/08/24 and the readings were in line. Mrs. ****** understood and stated it was hard on her budget. ******* advised if payment arrangements were needed KU would be happy to work with her, but she decided that she will schedule the current payment online. ******* advised Mrs. ****** if she had any other questions or concerns that she could contact her if needed. Mrs. ****** thanked ******* for calling to discuss her concerns.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with KU Utilities, I do not have a contract with ******** ******* Lnc, they did not provide me with the original contract as requested.

  

  Business response

  05/13/2024

  Issue:   I am not liable for this debt with KU Utilities, I do not have a contract with Contract Callers Inc, they did not provide me with the original contract as requested.

   

  Background:   Mr. ****** had service at this premise from 11/18/22 - 11/29/23. Currently there is a balance remaining of $89.02.

   

  11/29/23 - Account closed.

   

  Billing Details

  12/27/23 - Due date of final bill for $89.02. Covers usage from 11/15/23 - 11/29/23.

   

  PSC Regulations and Tariff:   KU PSC Sheet Number 95

   

  Resolution:  KU was unable to reach Mr. ****** to discuss his issue. If/When KU speaks with Mr. ******, we will review the billing charges for the time period service was active in his name.

   

  Attached is a copy of the letter that was sent to Mr. ****** asking him to contact KU if he would like to discuss his concerns.

   

  KU will send a follow up to this response if we speak with Mr. ******.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩