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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Mr. ****** came to the property and quoted a small concrete job that included removal of old concrete and repair on a large bay front window. He spoke as though the business would perform a professional job and respect the property. That was the last I saw of Mr. ******. The attached letter explains our complaints. I regret having paid them until the clean up was satisfactory but I was weary of asking them to do their job in cleaning up and did not see that they were going to do much better. The attached letter to Mr. ****** explains all the problems that occurred. Mr. ****** has been contacted on several occasions by me including the attached letter. My son has called Mr. ****** twice and gets no indication that the clean up is going to occur. We have requested a receipt several times and are told they will email one. All of this follow-up correspondence has occurred over several weeks and still no receipt or indication the cleanup will occur. I am requesting a refund of $600-$700 of the over $7,200 paid so I can hire someone repair the steps, replace the destroyed brick, clean the concrete on the house brick, shutter and window as well properly grate the portion of the yard destroyed and sew grass seed. Also, replace the storm door and clean the concrete off the front window area that was not cleaned at all. The front window that was repaired also needs to be caulked. The concrete job itself was okay. The problem is in the cleanup and unnecessary damage that occurred to the property. In essence, the JOB is not complete.Business response
08/09/2022
I Hello
I talked to someone a few days ago and I said we would come down and clean the concrete off the brick and repair a brick on the post that was already damaged next week, he said ok , and then he said he would give me two weeks before he filed a complaint. Its only been 4 days. Its still my plan to clean up this week
***
Customer response
08/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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Contact Information
321 Stonegate Way
Lexington, KY 40503-2940
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.