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Find a Location

Courtesy Acura has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Courtesy Acura

      3701 Nicholasville Rd Lexington, KY 40503-4441

      BBB Accredited Business
    • Courtesy Acura

      PO Box 24470 Lexington, KY 40524-4470

      BBB Accredited Business

    Business ProfileforCourtesy Acura

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1988

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Courtesy Acura is a car dealership specializing in Acura brand. They offer new and pre-owned vehicles. 

    Business Details

    This is a multi-location business.

    Find a Location

    Courtesy Acura has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Courtesy Acura

        3701 Nicholasville Rd Lexington, KY 40503-4441

        BBB Accredited Business
      • Courtesy Acura

        PO Box 24470 Lexington, KY 40524-4470

        BBB Accredited Business
      Location of This Business
      3701 Nicholasville Rd, Lexington, KY 40503-4441
      BBB File Opened:
      3/8/2005
      Years in Business:
      37
      Business Started:
      1/1/1987
      Business Started Locally:
      1/1/1987
      Date of New Ownership:
      3/24/2021
      Business Incorporated:
      3/24/2021
      Accredited Since:
      2/1/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 271311034 for this business, issued by Lexington: KY Motor Vehicle Commission

      These agencies may include:

      Lexington: KY Motor Vehicle Commission

      105 Sea Hero Road, Suite #1

      Frankfort KY 40601

      (502) 573-1000

      Type of Entity:
      Corporation
      Alternate Business Name
      • Courtesy Pontiac-Acura
      • Courtesy on Wheels
      Business Management
      • Mr. Christopher Gillum, Director of Finance
      Contact Information

      Principal

      • Mr. Christopher Gillum, Director of Finance

      Customer Contact

      • Mr. Burton Legear, Parts & Service Manager
      • Mr. Dan Glass, Executive Vice President
      • Mr. Mike Edmondson, General Sales Manager
      • Mr. Graves Dickey, Corporate Office Manager
      • Mr. John Tewell, Used Car Manager
      • Mr. Trae Tewell, Custom Finance
      • Mr. Christopher Gillum, Director of Finance
      • Mrs. Lisa Jennings, Accounts Payable and Receivable Staff
      Additional Contact Information

      Fax Numbers

      • (859) 271-9759
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Josh F

      1 star

      02/23/2024

      If I could give 0 stars I would. This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensors bad, AND all 4 shocks blown. Upon test driving the vehicle, she stopped at an advanced auto parts to have it scanned and it threw a tire pressure sensor code. When she gets back to tell them, the salesperson tells her it’s just the cold weather. No buddy, it’s not. Very next day finding out the shocks are blown, we call to ask them to have them fixed. They tell us it passed safety check. Well sir, shocks won’t cause a failed safety test. It’s been 2 months, and all we get is a run around, let me talk to so and so and get back to you. I’ve got saved pics and texts from day 1. The owner calls me and offers to pay half. No sir, they were busted when you sold the vehicle, it’s your responsibility to fix all 4 shocks and tire pressure sensors prior to selling a vehicle. Then he tries to tell me, well your wife declined the warranty we tried to sell her. Again, I’m not stupid buddy, your warranties don’t cover wear and tear parts of the vehicle, so it wouldn’t have done any good anyway. 2 months and I still can’t get any resolution. I’ll be happy to share all the pics of our conversations up to this point. Simply ridiculous. DO NOT BUY FROM HERE!!!

      Courtesy Acura Response

      02/26/2024

      We are sorry to hear you are not happy. Please contact us at the store so we can try and help further. Thank You

      Local BBB

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