Complaints

This profile includes complaints for Nursing CE Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nursing CE Central

  PO Box 54229 Lexington, KY 40555

  
• 

  Nursing CE Central

  401 W Main St STE 312 Lexington, KY 40507-1646

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I used Nursing CE Central for my nursing license continuing education credits. I just received a bill from them saying I order a subscription that they bill every year and billed $34.99 to my credit card. I did not order this subscription. It’s completely unnecessary since the education. Reddit date only needed every 2 years. I saw additional complaints on your website.

  

  Business Response

  Date: 02/03/2025

  To whom it may concern, 
  
  We apologize for any inconvenience or confusion. ******* reached out to us regarding this issue on Saturday 2/1 while we were out of office. 

  ********* account was charged because they signed up for automatic renewal on 1/31/24 when they made their original purchase. However, I can also see that an error occurred and ******* was accidentally charged 3x.
  
  Since this was a mistake, and ******* did not intend to sign up for automatic renewal, I have canceled ********* automatic renewal and issued them 3x refunds for the duplicate purchases. Please allow up to 10 business days for it to be processed.
  

  This is confirmed by the attached documents. 

  We have also followed up with ******* through email regarding this resolution.

  Thank you for your consideration and please let me know if I can be of further assistance. 

  
  

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased service in 2023 to help in meeting CEU’s for nursing license which is every 2 years. Never signed up to receive this service annually as nursing license renewal is every 2 years. This agency charged me again this year when nursing CRU’s are not required this year. Never did I sign up to receive from this agency an annual subscription. I am seeking a total refund.

  

  Business Response

  Date: 08/21/2024

  To whom it my concern, 

  This message is regarding BBB Complaint # ********

  ***** ******* ******************** created an account with Nursing CE Central on 8/21/2023 

  Nursing CE Central was notified of ******* dispute on their most automatic renewal transaction, as well as their formal complaint to the BBB on 8/21/24.

  We apologize for the confusion, ******* account was charged $34.99 today, because they signed up for auto-renewal on 8/21/23, when they made their original purchase.
  I have canceled ******* auto-renewal and will issue a refund of $34.99.

  Nursing CE Central sincerely apologizes for any misunderstanding of our automatic renewal process and we respectfully ask for a positive resolution of this complaint as we have assisted ***** with all the tools at our disposal.
  Thank you for your consideration,  
    ******* **  
  Nursing CE Central Customer Support Lead 

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an LPN. I did my continuing education classes with this company. It cost $49.99. They took the money from my credit card. They said they sent confirmation that I took the CE class. The state board of nursing said they did not get it. I asked them to resubmit it. They refused. I asked them a few different times.( The state said that they may have put a space in my license number or something and their computer system would throw it out. On my certificate I printed out there is a space and they added PA on the end.) All they had to do was resubmit without any license number and the state said it should go through. I was chatting with a girl at the company, ******** She was trying to help. And was very nice. She then gave me a website and said i had to resubmit it myself. I explained that the state would not accept it from me. She said nurses do it all the time. Maybe other states allow that, but Pa does not. It even is on the announcement while waiting on hold to speak to anyone at the nursing board. I explained that several times. I had to do everything through a Chat line at this business. The phone number I found just said to go online to contact them. Since they would not resubmit the CE credits I had to reapply for my license renewal and pay a fine (since it was now late)It took me many hours on the phone and computer with the state board, to get this all accomplished I also had to go through another CE company and retake the class. Luckily I found a free one this time. They sent the CE confirmation that day and my license is now active again. I asked the NursingCE central company to call me so we could talk and get this resolved. They have not. I think they should give a refund of my money. Since they did not fulfill their obligation to report my CE credits to my state board of nursing. I also want an apology. I don't want anyone else to have to go through this. thank you for your help in this matter.

  

  Business Response

  Date: 07/30/2024

  This message is regarding BBB Complaint # ********   
   
  ******* ***** ******************** created an account with Nursing CE Central on 6/26/2024 and has reached out to us with issues with a course not being reported. 

  The corroborating images show that Nursing CE Central has clearly communicated to ******* from the start about what is needed to resubmit a course reporting.
   
  Nursing CE Central is in no way refusing to submit ********* course. The link to the form our team has previously attached is the only way for Nursing CE Central to resubmit that specific course on their behalf.  We require ****** to fill out a form with the correct information, so we can use this information to submit.  This is due to the fact that we do not store any of our user's sensitive information such as SSN and DOB; needed for re-submitting the PA Child Abuse completion.

  
  Our team has spoken to the PA BON multiple times with dozens of cases like *********, and they confirmed that filling out this form correctly should resubmit the course completion. This form is a only a tool for us to gather the correct information so we, Nursing CE Central, can report the course ourselves. 
   
  Nursing CE Central sincerely apologizes for any misunderstanding of our resubmission process and our team has gone above and beyond to attempt to reiterate the same information on multiple occasions to aid in their resubmission process. 
   
  While we understand this may be frustrating, however because of our fulfilment of all obligations we respectfully ask for a positive resolution of this complaint. Unfortunately, we are unable to do anything more for ******* outside of continuing to ensure they have access to the proper tools to aid in our resubmission. ******* is not eligible for a refund as they have completed a state specific course that can be used for their renewal.   
   
  Thank you for your consideration,  
   
  ******* **  
  Nursing CE Central Customer Support Lead 

  
  

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED A BUNDLE FOR NURSING CONTINUEING EDUCATION, BUT THE SITE NEVER OFFERS THE OPTION TO COMPLETE EVEN ONE OF THE COURSES. THERE IS NO PHONE NUMBER TO CONTACT THE COMPANY REGARDING THESE ISSUE, AND THEIR WEBSITE'S ONLY HELP OPTION IS AN ONLINE EMAIL FORM THAT SAYS IT WILL BE AT LEAST A DAY BEFORE ANYTHING HAPPENS

  

  Business Response

  Date: 06/04/2024

  To whom it may concern, 
  
  This message is regarding BBB Complaint # ********   
  
  ****** ****** (*******************) created an account with Nursing CE Central on 6/3/2024 
  
  On 6/4 at 12:30PM EST, ****** contacted our Support Team about an issue with completing a course. 
  
  As of 6/4 1:45PM EST, ****** had filed a complaint regarding her issue with the BBB. 
  
  Nursing CE Central always notifies our customers that we require up to 1 business day to respond to and resolve all issues. ****** received this notification immediately following ticket submission. 
  
  Upon seeing ******’s support requests and complaint filed with the BBB, I contacted ****** through email at 6/4 3:10PM EST resolving the issues mentioned in the complaint. I also apologized to ****** for any inconvenience to their user experience and for our initial delay in response.  
   
  Attached are images confirming the details surrounding BBB Complaint # ******** 
  
  Because of our fulfilment of all obligations, we respectfully ask for a positive resolution of this complaint as we have assisted ****** to the best of our capabilities within a reasonable amount of time.  
  
  Please do not hesitate to reach back out to me directly if you need any further clarification or if there is anything we can do to further work towards a mutually beneficial solution! 
  
  Thank you for your consideration, 
  
  ******* ** 
  Nursing CE Central Customer Support Lead 

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took CEU's for a course for Washington DC. They never provided me with my certificate AND I received a note from PayPal that there would be a recurring charge, which I didn't knowingly agree to. I want the charge taken off my PayPal, the recurring charge taken away, and my CEU certificate!

  

  Business Response

  Date: 02/01/2024

  To whom it may concern,
  This message is regarding BBB Complaint # ********
  
  ********* ***** ********************** created an account with us on 1/31/2024
  ********* submitted a support ticket on 1/31/2024 stating that they had completed a continuing education course, but not received credit for their completion. Upon seeing *********’s support ticket I immediately reached out to ********* through email resolving the issues mentioned in said support ticket by explaining to them that they had not completed all the steps to fully complete that course and earn a certificate (see attachment). I also apologized to ********* for any inconvenience to their user experience and listed detailed steps for completing the course to earn credit in my response.
  ********* responded, stating that they simply wanted to be reimbursed for the course and to have a full refund of their account (see attachment). ********* did not express a desire to continue earning her certificate for that course with our platform and instead requested a refund. Therefore, I issued ********* a full refund of $39.99 for their purchase and cancelled their account immediately upon request (see attachment). I also informed ********* immediately through email that they would be receiving a full refund (see attachment).  ********* will not be charged for any purchases now or in the future.
  
  ********* is not eligible to receive a certificate for this course because they did not fully complete the course using the provided instructions given through support communications, and because they have already requested and received a full refund, rendering them unable to complete that course without repurchasing new account access.
  

  Attached are labeled images confirming the details surrounding BBB Complaint # ********
  
  Please do not hesitate to reach back out to me directly if you need any further clarification or if there is anything we can do to further work towards a mutually beneficial solution!
  
  ******* **

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made an attempt to renew my membership with Nursing CE Central on two separate occasions so that I can complete my required education in order to renew my Ohio nursing license. I have paid the $39.99 renewal fee two times coming to a total of $80 and I still do not have access to my account. I made the purchases through PayPal. I have attempted to dispute the transactions through PayPal however PayPal is stating I have to contact Nursing CE Central and that my ability to dispute any charges has expired. I have submitted two customer support tickets to get refunded my money and the only emails I have received back from this company are the support ticket ID numbers telling me they are working on my request. I submitted one on 7/26 and another on 7/31. I went to their Facebook profile and found that other nurses having been experiencing this same problem for over a year! When I attempted to call the company I am met with an automated message telling me to contact their support team through email and then the call is ended. I feel as though this company is scamming hard working nurses out of their hard earned money. All I ask is that both of my original payment amounts be refunded. Once my money is refunded I will deactivate my account with Nursing CE Central and never work with them again. I have included screenshots of the PayPal transactions made. If you would like anymore information please don’t hesitate to reach out to me via email or phone. Thank you!

  

  Business Response

  Date: 08/01/2023

  To whom it may concern,
  
  This message is regarding BBB Complaint # ********
  
  **** ******* *********************** had a previous account with us that was purchased on 10/22/21 and expired in 2022. **** recently made 2 purchases of $39.99 for a new year of account access:
  
  -once on 7/23/23
  -once on 7/31/23
  
  Due to an error that occurred during  both purchases, ****** account registration was not completed.
  
  After noticing the error, **** reached out to us on 7/26/23 and 7/31/23 for a resolution.
  
  Due to an incredibly high influx in support messages, there was a delay in my ability to reach out to **** regarding their account. Nursing CE Central is continuing to expand our team to meet the growing needs of our nurses.
  
  Upon seeing ****** support requests and her complaint filed with the BBB, I have reached out to **** through email resolving the issues mentioned in said complaint. I also apologized to **** for any inconvenience to their user experience and for our initial delay in response.
  
  I issued **** 2 full refunds of $39.99 for their duplicate purchases and cancelled their account. I also happened to notice that ****** PayPal account email also had a typo from the associated account email: ********************** I informed them of the typo.
  
  Attached are images confirming the details surrounding BBB Complaint # ********
  
  Please do not hesitate to reach back out to me directly if you need any further clarification or if there is anything we can do to further work towards a mutually beneficial solution!
  
  Thank you for your time,
  ******* **

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid 39.99 for the Nursing CE Central enrollment, and due to a lag in connection I was never transferred to be able to create an account. I have no way to log into the site to use the courses. I have sent them an email and received a ticket 3 days ago. Just hoping they will respond and fix it soon. I also need to cancel recurring membership so I don't get charged next year. Thank you.

  

  Business Response

  Date: 07/27/2023

  To whom it may concern,
  
  On 7/26/2023 Nursing CE Central received BBB complaint ******** on behalf of ********* ********
  *************************
  
  ********* purchased the 2023 Ohio Renewal Package with us for $39.99 on 7/23/23. This included an auto-renewal option which ********* initially selected. Although *********** payment method was initially charged, an error occurred causing her account registration to not complete. ********* reached out to us through email on 7/23/23 after she realized this initial error.
  
  I apologize for my delay in response to *********** request.
  We have received a higher than average number of support messages.
  
  
  Upon locating *********** ticket related to this complaint, I have since corrected this error;completing *********** account registration and following up through email with credentials and steps to login and begin completing courses. I have also followed through on *********** second request contained in the complaint and cancelled her auto-renewal subscription that was initially selected at the time of purchase.
  
  Please do not hesitate to reach out with any other steps to a mutually beneficial resolution!
  
  Attached is a copy of my email correspondence with ********* showing the resolution of the error, as well as a screenshot showing her created account and cancelled auto renewal
  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 23, 2023 amount for course is $39.99. I couldn’t get in with password immediately contacted them and said I couldn’t get in and to not charge my credit card stated I went elsewhere for CE use next day they sent me a new password which I had no intention of using and didn’t use stated. They won’t bill me for next year, but according to email we bill me for this year ticket ID ********** I wrote them back, saying this is unacceptable if I wanted my money back, but they have not responded back OK

  

  Business Response

  Date: 06/28/2023

  Good Afternoon,
  
  I hope you are well.
  
  ******** had a free account with us through our partner, Incredible Health.
  She did not ask for help resetting her password, which I would have been happy to do.
  
  Upon reviewing her account, I was not able to find any payment from her whatsoever.

  If there were a payment to refund, I would have already issued her that refund.
  
  If ******** is able to provide proof of payment, I will issue her a refund immediately.
  
  I have attached screenshots verifying all of the above.
  
  ********** **

  ****************************

  Customer Answer

  Date: 06/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
   ***** *****

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the service on 5/16/2022. I was not aware that I signed up for a renewal. I received an email on 5/9/2023 notifying me that my subscription would be renewed. I emailed them 5/9/2023 requesting that my subscription be canceled, I did not receive a response. No option found on website to cancel subscription myself. No option to remove credit card information on website. I sent another email requesting to cancel subscription. No response. I was charged $34.99 for a subscription that I did not authorize. I called the business multiple times and each time I was directed to a voice mail requesting that I leave my email. I left my email. No response. I have left messages to the Facebook and Instagram page. No response. Please cancel my subscription and refund me for the renewal that I did not authorize. Please remove my credit card information.

  

  Business Response

  Date: 05/18/2023

  ****** **** was charged an auto-renewal subscription on 5/16/23 and was given a full refund on 5/17/23.

  ****** did sign up for auto-renewal when she made her original purchase with us on 5/16/22.
  

  We always cancel auto-renewal subscriptions and refund them upon the request of our customers.

  The only reason we did not cancel hers in time is because we have been behind in responding to our support messages due to a sudden increase in support volume, training new hires, and the use of a new support message platform.

  We are adding the capability on our website for customers to cancel their own auto-renewal subscription.
  

   

  Customer Answer

  Date: 05/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.