Complaints

This profile includes complaints for Lexmark International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lexmark International, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lexmark International, Inc.

  740 W New Circle Rd Lexington, KY 40511-1806

• 

  Lexmark International, Inc.

  180 Montgomery St Ste 820 FORMER: primary, reportab Walnut Creek, CA 94596

• 

  Lexmark International

  1900 S Norfolk St San Mateo, CA 94403

• 

  Lexmark International, Inc.

  2900 Fern Valley Road - Bldg 12 Louisville, KY 40213

• 

  Lexmark International

  3131 Western Ave #530 Seattle, WA 98121-1028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lexmark through the live chat because I was having issues with my current printer. The person from Lexmark informed me that it sounded like the printer was defective and that it was still under exchange warranty. I received the replacement printer on 12/27/2024 and discovered that it was a refurbished printer that did not include a power cord, ink waste tank, or starter toner. When I called Lexmark, I found out that the serial number of the printer they sent me was still registered in the name of *****, and I was instructed to register it in my name. This is unacceptable. I did not request a refurbished printer; I was promised a brand new replacement printer. Does Lexmark not understand that if someone were to buy a printer from *******, bring it home, and find out it was not working, they would return it to the store and receive a new one off the shelf? They would not accept a returned printer and hand it back to the customer. The new printer has a scratch on the front. Come on now, Lexmark, you can do better than this. I want a new replacement printer, not one that was returned to you.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/5/2024- Ordered a printer and extra tray Around 9/7/2024---Received printer and tray 9/9/2024--My IT guy tried hooking the printer up and it wouldn't work correctly. Contacted Lexmark tech support, they remotely tried to get it to work. It didn't. He said they would start the refund process. 9/30/2024--After countless emails, they sent me a shipping label to return the printer/tray. I sent a picture of it to them before I shipped. In the email they stated when they received the merchandise, they would issue a refund. UPS tracking..********************... They received the merchandise. 10/23/24..I have sent countless emails asking for the status of my refund. They keep asking about the extra tray. I told them countless times I send everything back in one box. Still no refund. I do have many emails asking for the status of my refund. And responses saying they would refund full amount. They will push it up the chain

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a printer from lexmark on 03-11-24. When I purchased it I told them I didn't have internet at home and it would be a usb connection. I received the printer a week later and tried to connect it and had to call tech. support. I received the The guidance and the direction from the tech person it's still it would not it would not work. So I called back the next day and told them that I wanted to return it for refund And the guy had me take a picture of it given the serial number to the model everything and nothing so I called again then they wanted me to give him proof of purchase and all this other stuff that they should have obviously on the account but of course I gave that to them anyway and it's just been a complete disaster there's nothing wrong with this product I just randomly return it it won't connect to my computer no big deal it's packed in the box ready to go and all I keep getting is the run around.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I purchased a Lexmark laser color printer. After reading about the Lexmark One program on their website, I learned that Lexmark would automatically send me toner when I needed it based on the printer's default settings. On February 1st, I received my first toner supplies from Lexmark, and by the end of February, I was running low on toner. I reached out to Lexmark eCommerce on March 1st to inquire about my next toner shipment, thinking they would have this information based on my printer connection. However, ***** ** and ***** ** from Lexmark eCommerce Support informed me via email that they had already sent me enough toner to last until August 2024, with each toner cartridge lasting 1,500 pages and my usage averaging 250 pages per month. Despite the promise on their website to automatically send ink when needed through the Lexmark One program, I felt that the eCommerce support was giving me conflicting information and not following through with their stated program. Here are the documents I would like for Lexmark to review.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** ********* (“Complainant”), paid Lexmark International (“Lex”) $280.76 directly for printer model MB2236i (“Printer”) on October 26,2023, as delivered on November 4,2023. Lex Morocco stationed technical assistants (“Assistants”) quickly declared Printer inoperable before it had printed a single page. Following Complainant’s admission of possessing neither working computer nor printer, Assistants via case ****************** promised to timely deliver a new Printer needed to facilitate the installation of a new computer, as scheduled to arrive November 15, 2023. On November 12,2023 Assistants unilaterally issued case ****************** promising instead to issue a refund in exchange for a proof of purchase receipt (“Proof”), albeit Lex having delivered Printer in the absence of a receipt. Such reversal proved deleterious to both Complainant’s health and business of operation. By November 13,2023 Complainant had interacted with up to 7 different Assistants, requiring up to 5 hours of time, and with each needing to confess being “old and hard of hearing” in futile attempts to move Assistants to speak more coherently. Yet, Assistants continued to fail to provide an address where to mail Proof, as included in Complainant’s Visa monthly statement. On November 14,2023 Complainant was placed on an Rx, to deal with the overload of stress Lex had imparted, in a seemingly brutal campaign of failed promises, and passive disrespect and harassment. By November 20, 2023 Complainant had purchased a new Hewlett Packard ("HP") printer, requiring one HP technician to place the printer online, during a single session. On November 27,2023 Complainant emailed Proof (see attachment) to Houssam El Afi at the single address Assistants had provided. The email requested Assistant to both acknowledge receipt of Proof, and to provide a refund at Lex’s earliest possible convenience. As of the date of this writing, Complainant has received no Lex communication.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long term customer of this company, regularly ordering its products by phone. Recently, however, when I call their customer service line, I get a message saying to wait for a live agent, but there is never a live agent available and then I am asked to leave a message. However, when I have left messages - over the past several weeks on three different occasions, no one calls me back. They should be willing to continue to take my orders by phone. If they are no longer taking orders by phone, they should at least let people like me know.!