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Business Profile

Printer and Printer Supplies Manufacturer

Lexmark International, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer and Printer Supplies Manufacturer.

Reviews

This profile includes reviews for Lexmark International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lexmark International, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lexmark International, Inc.

      740 W New Circle Rd Lexington, KY 40511-1806

    • Lexmark International, Inc.

      2900 Fern Valley Road - Bldg 12 Louisville, KY 40213

    • Lexmark International

      3131 Western Ave #530 Seattle, WA 98121-1028

    • Lexmark International, Inc.

      Chesterfield, MO 63006-0010

    • Lexmark International, Inc.

      180 Montgomery St Ste 820 FORMER: primary, reportab Walnut Creek, CA 94596

    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • Zack D

      Date: 11/24/2024

      Amazing customer support, sent me the replacement part my printer needed without questions

    • Craig D

      Date: 07/31/2024

      Terrible customer service, don't buy Lexmark products. We used to spend millions a year on their products and service contacts for NEXT DAY SERVICE and they usually got it fixed in a few days, now it takes WEEKS to get anything fixed.

    • Gary C

      Date: 08/15/2023

      This is the worst support experience I have ever had in my 30 years as an IT professional. The City purchased 2 Lexmark CX825ade units. Neither of them have a working fax which our Court relies on heavily due to 3rd party systems that require the faxes for our process. The support case with Lexmark has been escalated for almost 3 weeks. Their support never returns my calls, then they close the case and say they called multiple times but there is no record of these calls, nor did they leave a voicemail, nor did they send an email. I contacted Lexmark parts department independent of the case and just asked if I could purchase 2 Fax cards (since the ones in these units obviously are defective). They immediately transferred me to their support,, who doesn't fix anything. Our local distributor rep tried to contact someone at Lexmark to inquire and was also stonewalled. I tried to return the units but I didn't keep the original packaging. This would have been very hard since it came on a pallet with custom cardboard wrapped around it, metal banding to hold it all together. My current attempt at a solution.....I have contacted a local repair company in hopes that we will be able to receive a fax at our Court. We paid $10,000 for these 2 units and I can assure you that I will never purchase another Lexmark, nor would I recommend anyone should have to go through what they have put me through, and they think that this is acceptable service?

    Lexmark International, Inc. is NOT a BBB Accredited Business.

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