Real Estates
Anderson Communities, Inc.Complaints
This profile includes complaints for Anderson Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/28/2022
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a resident of Park Hills Apartments since January of 2020. We have had a ton of issues with our apartment flooding, the windows not being secure, and a lot of other water issues. In 2020 our water line broke under the ground so water in the kitchen wouldn’t drain out, and they did not tell our upstairs neighbors which resulted in gallons of dirty dishwater overflowing the floor of my apartment. One time we actually had water coming up from the floor of the apartment, which nothing was done about. Most recently, on 12/26/2022, we had a water pipe burst in our kitchen and put in an emergency work order. We have been forced to go without any water since then, it is now 12/28/2022, because Anderson Communities refuses to hire another maintenance guy for this apartment complex. Our complex manager, John, has been very supportive and has emailed his superiors to try and get another maintenance guy hired but it has been months since that. All issues that I have involve us not having an adequate number of maintenance workers, and it seems that Anderson Communities is too cheap to hire another one. One is NOT working and they know it, we should have another maintenance guy by now.Initial Complaint
Date:12/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had no functioning microwave in my house for over six months now. We have put in several work orders, called the office, visited the office, and e-mailed the property manager with absolutely no progress. After several months of nothing, I attempted to put in a new work order and contact the maintenance office once again. The woman I spoke to informed me that we are actually at fault for our microwave not being fixed, as they attempted to enter our home in September and were unable to enter. I find it hard to believe this attempt ever happened, as we were never informed and no one ever followed up on it again. Of course, if the attempt had happened, it was an illegal one, as we were not provided the 48 hour entry notice required in our lease. Only after stopping a maintenance worker at another house was I able to make any progress on our microwave. This worker was able to move our request forward, and we were told a new microwave would be ordered. On Thursday 12/8, my roommate spoke to the office and was told that the microwave would be delivered and installed on Monday 12/12. My roommate took a half day off of work in order to be home, only for the microwave to be delivered and never installed. We are now losing out on our livelihoods due to a situation that should have been fixed in July. This is not even our only maintenance request that has gone neglected. We have a bedroom window filled with mold that we were assured would be replaced before we even moved in. It has been over a year now, and even with an additional maintenance request, we still have a window filled with disgusting mold. And after their absolutely abysmal service, Anderson is trying to raise our rent for the second time in 14 months. We have been excellent tenants and I expect this situation to be rectified immediately.Business Response
Date: 12/28/2022
My name is *** ***** and I represent Anderson Communities. Please see our response below:
We are in receipt of *** ********** complaint. The microwave was repaired on December 15th. We would like to schedule a time to measure the window so that we can properly repair any issues. It is our understanding that one of the residents was ill when Resident Services last contacted, therefore we would ask that they please call to schedule a convenient time for a technician to make the inspection and repair once they are able.
Thank you.
Please let me know if you have any questions.
Have a Happy Holiday,
*** *****
** ******** *****
Attorney | Anderson Communities ¦
******************************
** **** ********** ***** ******** ********** ** ***** *
** **** ******** **** ************ *
** ******************************
Customer Answer
Date: 12/30/2022
Better Business Bureau:
I have received and appreciate your response. Our microwave was repaired on 12/15/22, so we are satisfied with the resolution of this complaint. To my knowledge, a maintenance employee came to inspect our window while we were at work on 12/28/22, and we are still awaiting a follow-up regarding that. I would still really appreciate speaking to a property manager in regards to our lease. As mentioned in my complaint, since moving in October of 2021 our rent has increased $100 and is set to increase another $150 in a matter of months. Considering what we have had to deal with as tenants of Anderson Communities, I do not expect our rent to be increased again so soon - especially when the services we are paying for have historically not been provided. I look forward to speaking more about this matter, and appreciate your efforts in resolving this situation.
Sincerely,
****** ********Initial Complaint
Date:09/28/2022
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve had nothing but issues at Park Lake Apartments when it comes to maintenance repairs, the apartment complex taking accountability in maintaining the property when request are made and then they are or correcting financial charges placed on my account inaccurately. I’ve been a resident of the apartment complex since May/June of 2020 and constantly have had to place numerous request for repairs to be completed from window latches that do not get replaced when they are no longer latching properly, multiple flooding issues from the windows to the hallway flooding, fire alarms going off when a hair dryer is used or the stovetop and oven are being used at the same time and maintenance placing a red plastic construction bag over my fire alarm to “see if that helps”, to plumbing repairs that the complex charges you for. The most recent occurrence with the complex is due to a toilet repair where the pump in the toilet was not stopping the water from continuously draining, this was discovered on Saturday evening 9/17 after being gone for the entire day; the office was already closed and is not open on Sunday due to a recent change in Office hours. On Monday 9/19/2022 I placed a work order to have the repair completed which it was and have since not been an issue however I received my water bill statement and it was $167.08 when my water bill has consistently never been higher than $47 while living at the complex. I reached out to the office on Saturday 9/24 after viewing my water statement and I was not able to get ahold of anyone despite calling during office hours and when I reached out to contact the office again on 9/26/2022 when I spoke to the property manager ******* I was told that the complex would not adjust to difference in the water cost even though it was in direct correlation of the maintenance repair. Videos were taken of the water continuously running
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.