ComplaintsforAnderson Communities, Inc.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been a resident of Park Hills Apartments since January of 2020. We have had a ton of issues with our apartment flooding, the windows not being secure, and a lot of other water issues. In 2020 our water line broke under the ground so water in the kitchen wouldn’t drain out, and they did not tell our upstairs neighbors which resulted in gallons of dirty dishwater overflowing the floor of my apartment. One time we actually had water coming up from the floor of the apartment, which nothing was done about. Most recently, on 12/26/2022, we had a water pipe burst in our kitchen and put in an emergency work order. We have been forced to go without any water since then, it is now 12/28/2022, because Anderson Communities refuses to hire another maintenance guy for this apartment complex. Our complex manager, John, has been very supportive and has emailed his superiors to try and get another maintenance guy hired but it has been months since that. All issues that I have involve us not having an adequate number of maintenance workers, and it seems that Anderson Communities is too cheap to hire another one. One is NOT working and they know it, we should have another maintenance guy by now.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had no functioning microwave in my house for over six months now. We have put in several work orders, called the office, visited the office, and e-mailed the property manager with absolutely no progress. After several months of nothing, I attempted to put in a new work order and contact the maintenance office once again. The woman I spoke to informed me that we are actually at fault for our microwave not being fixed, as they attempted to enter our home in September and were unable to enter. I find it hard to believe this attempt ever happened, as we were never informed and no one ever followed up on it again. Of course, if the attempt had happened, it was an illegal one, as we were not provided the 48 hour entry notice required in our lease. Only after stopping a maintenance worker at another house was I able to make any progress on our microwave. This worker was able to move our request forward, and we were told a new microwave would be ordered. On Thursday 12/8, my roommate spoke to the office and was told that the microwave would be delivered and installed on Monday 12/12. My roommate took a half day off of work in order to be home, only for the microwave to be delivered and never installed. We are now losing out on our livelihoods due to a situation that should have been fixed in July. This is not even our only maintenance request that has gone neglected. We have a bedroom window filled with mold that we were assured would be replaced before we even moved in. It has been over a year now, and even with an additional maintenance request, we still have a window filled with disgusting mold. And after their absolutely abysmal service, Anderson is trying to raise our rent for the second time in 14 months. We have been excellent tenants and I expect this situation to be rectified immediately.

  Business response

  12/28/2022

   

  My name is *** ***** and I represent Anderson Communities.  Please see our response below:

   

  We are in receipt of *** ********** complaint.  The microwave was repaired on December 15^th.  We would like to schedule a time to measure the window so that we can properly repair any issues.  It is our understanding that one of the residents was ill when Resident Services last contacted, therefore we would ask that they please call to schedule a convenient time for a technician to make the inspection and repair once they are able. 

   

  Thank you. 

   

  Please let me know if you have any questions.

  Have a Happy Holiday,

   

  *** *****

  ** ******** *****

  Attorney | Anderson Communities ¦

  ******************************

  **  **** ********** ***** ********  ********** ** ***** *

  **  **** ******** **** ************ *

  **  ******************************       

  Customer response

  12/30/2022

   
  Better Business Bureau:
  
  I have received and appreciate your response. Our microwave was repaired on 12/15/22, so we are satisfied with the resolution of this complaint. To my knowledge, a maintenance employee came to inspect our window while we were at work on 12/28/22, and we are still awaiting a follow-up regarding that. I would still really appreciate speaking to a property manager in regards to our lease. As mentioned in my complaint, since moving in October of 2021 our rent has increased $100 and is set to increase another $150 in a matter of months. Considering what we have had to deal with as tenants of Anderson Communities, I do not expect our rent to be increased again so soon - especially when the services we are paying for have historically not been provided. I look forward to speaking more about this matter, and appreciate your efforts in resolving this situation. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I’ve had nothing but issues at Park Lake Apartments when it comes to maintenance repairs, the apartment complex taking accountability in maintaining the property when request are made and then they are or correcting financial charges placed on my account inaccurately. I’ve been a resident of the apartment complex since May/June of 2020 and constantly have had to place numerous request for repairs to be completed from window latches that do not get replaced when they are no longer latching properly, multiple flooding issues from the windows to the hallway flooding, fire alarms going off when a hair dryer is used or the stovetop and oven are being used at the same time and maintenance placing a red plastic construction bag over my fire alarm to “see if that helps”, to plumbing repairs that the complex charges you for. The most recent occurrence with the complex is due to a toilet repair where the pump in the toilet was not stopping the water from continuously draining, this was discovered on Saturday evening 9/17 after being gone for the entire day; the office was already closed and is not open on Sunday due to a recent change in Office hours. On Monday 9/19/2022 I placed a work order to have the repair completed which it was and have since not been an issue however I received my water bill statement and it was $167.08 when my water bill has consistently never been higher than $47 while living at the complex. I reached out to the office on Saturday 9/24 after viewing my water statement and I was not able to get ahold of anyone despite calling during office hours and when I reached out to contact the office again on 9/26/2022 when I spoke to the property manager ******* I was told that the complex would not adjust to difference in the water cost even though it was in direct correlation of the maintenance repair. Videos were taken of the water continuously running

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  While leasing an apartment with Anderson Communities at the Woolridge location, my apartment was entered illegally 2 times. Anderson Communties failed to give me proper notice before entering my residence. Anderson Communties also violated my right to privacy by contacting my restlessly with events and flyers. This happened through email as well as papers constantly on my door. I also had the manager of the apartment constantly at my door, for no good reason. I complained to the management team regarding many issues, which none of were fixed. There was illegal drug use which smelled up my apartment, the trash was never taken care of which brought odors and bugs. During the winter the parking lot was neglected even though it was in the lease agreement. I complained about noise and nothing changed. The management team at Wooldridge made no reasonable effort to follow their own contract. This includes my deposit and various other issues. I broke my lease because of the awful living conditions and management team. I was "subject" to a break lease fee, however Anderson Communties violated the contract first making it invalid. I was threated with legal action by Anderson Communties, plus a threat against my credit. I have tried to settle with AndersonCommunities but they want me to sign another contract since I can't pay the entire amount up front which is not in the contract. I wanted to make payments but the amount I could pay was too low even though there was never an agreed upon price during the lease agreement, or time constraint. I feel like I I being bullied by Anderson Communties and I feel no reasonable amout of effort is being spent to come to an agreement. Basically it's there way or the highway. They want to take me tk court for not agreeing to the terms of the contract. I have agreed to pay, but not with current conditions of the contract. I will not sign the contract in its current state. Anderson Communities was also unprofessional and rude towards me.

  Business response

  04/20/2022

  Business Response /* (1000, 17, 2022/03/11) */ We are in receipt of Mr. *******'s complaint. In speaking with property management, there is no written correspondence related to defects involving uncompleted maintenance, illegal activity, cleanliness issues, noise or other complaints. Any access to the apartment was done for the purposes of maintenance such as pest control or HVAC service and was accomplished following appropriate notice to all residents of the property or at the request of the tenant. Mr. ******* never provided written notice to the property alleging any material breach of his lease agreement, nor did he provide a 14-day notice as required by the Lease. Mr. *******'s lease contained language that permitted him to terminate his lease prematurely, which he chose to exercise. The premature termination clause of his lease permits a resident to terminate his lease agreement prior to its contemplated end by providing 30 days written notice and paying a Premature Termination Fee. These sums are due in-full upon move out and were not paid by Mr. *******. They are currently outstanding. In discussions with representatives for Anderson Communities, a payment plan was agreed to verbally, however he refused to sign the standard promissory note used by the company. Anderson will honor the payment arrangement reached by Mr. ******* and representatives of Anderson, however the appropriate paperwork must be signed.

• Initial Complaint

  10/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I lived in the Anderson community apartments from August 2019 to august 2021. I paid a security deposit. My first security deposit, from the 2019 to 2020 lease year, was returned to me and then I paid a new deposit for the 2020-2021 year. It has now been 72 days and I have not been given my security deposit back, or the statements which detailed any damages to the property that they found after moving out. Another note, although this is not an integral part of the complaint, is that they made it very hard to be with them while they did the walk-through. Anyways, Kentucky law says they have 60 days to notify me of any damages that could impact my security deposit. Inside of the 60 days they also have to return my security deposit, which they have not done yet. When I contacted them to ask about what the situation was at 62 days the front desk told me they knew nothing about it and could do nothing about it because it was all handled by an undisclosed accounting firm. Help please.

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been having issues with several of the surrounding neighbors, one of which I have caught looking inside of my window several times. My other neighbors are always making noise at all hours of the day and night. I made an initial complaint with the landlord on 6/5/2021. I also called central office on 8/13/2021. There is NO communication from property management or central office. These issues have NOT been resolved and have only become worse over time.

  Business response

  10/26/2021

  Business Response /* (1000, 12, 2021/10/06) */ We are in receipt of Ms. ****'s Complaint. Property management has attempted to call Ms. **** on multiple occasions but calls have never been returned. To date, we've never received a written complaint or in-person visit to discuss these complaints. Our company has a process for submitting maintenance requests and as of the date of this response, no maintenance requests have been logged by our Resident Services Department. In fact, the only information we've received is on various ****** reviews. We would ask that Ms. **** contact the ********* Leasing Office at XXX-XXX-XXXX for issues related to noise and use the Resident Services Portal to submit maintenance requests. Consumer Response /* (3000, 14, 2021/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received one phone call from property management. My most recent voicemail was left on 10/1/2021.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩