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          Lexington Overstock Warehouse has 1 locations, listed below.

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            Business ProfileLexington Overstock Warehouse

            Retail Stores

            Contact Information

            156 W Tiverton Way

            Lexington, KY 40503-4468

            Email this Business
            (859) 554-4590

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            156 W Tiverton Way, Lexington, KY 40503-4468
            Email this Business
            BBB File Opened:
            7/31/2007
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Started Locally:
            1/1/2001
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Lex-Direct Furniture, LLC
            Business Management
            • Isaiah Normant, Customer Service Manager
            Contact Information

            Principal

            • Isaiah Normant, Customer Service Manager

            Customer Contact

            • Isaiah Normant, Customer Service Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/10/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I had went to lexington overstock on March 23rd to purchase a dresser. I was told it would take 2 weeks at most. On April 17th I was told the item is damaged and asked how I would like to move forward. I said I wanted my money back to purchase elsewhere. I was then told by the customer service manager that if he decided to give my money back he'd take 15%-25% "or just whatever he felt like". When I said I wasn't okay with that, without knowing an exact amount then the customer service manager told me he'd keep the dresser and I wouldn't get my money back he'd just give n me store credit but didn't want me in his store. Here it is May 10th so no dresser but the money was taken out of my account 3/24
            Read More
            Read 14 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Janna C

            06/02/2023

            extremely bad service. on an order of over $4,000 they delivered several items that were damaged. they promised to replace or repair the items. One of the items came to their warehouse and they said that I would have to pick it up if I wanted it, even though I had already paid for delivery of the entire order. There is no way I can pick up a large furniture item in my car. The other damage parts were supposed to be shipped from the manufacturer, and installed by Overstock, but that never happened. They don't answer phone calls or texts. I have made numerous attempts to resolve this but they don't follow through on promised actions.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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            BBB Reports On

            BBB reports on known marketplace practices.

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