Business ProfileforMetro Towing

I cannot explain how rude and unprofessional this company is. They claim our daughter's car was parked longer than it should have been at the Hub parking garage. They absolutely refused to provide any documentations (states they have pictures) unless the Hub requests them. Ok, our daughter is a college student and she was only 5 minutes past the allotted time for parking. I totally understand rules but how rude these people are is unbelievable!!! There was not one moment we denied that she could have been there longer than the allotted but the fact they were rude and unwilling to make the situation less stressful is outrageous. The gentleman behind the window refused to unlock the door when she approached to make payment to retrieve her car, and when he opened the door he told her to be calm. After making payment for this tow, he refused to give the registration, license and debit card back to her until she signed her name to his liking He was holding it hostage and this is just being a bully. This is blatant harassment and no company should be allowed to do this to anyone!! Companies should not be allowed to harass customers for any reason. Getting your vehicle towed without your request isn't fun no matter who you are and never comes at a time which is convenient. This type of treatment towards anyone is unacceptable and should have consequences to the company and employees.

First I would like to apologize to you and your daughter if she was treated rudely by our employee. If you can provide me with the time and date this happened I would like to investigate it further. Please supply me with this information.