About
Overview
BBB Accredited Since: 8/1/2011
Years in Business: 142
BBB Accreditation & Rating
The Kroger Company #331 is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Rating
D-Reasons for rating
- 88 complaint(s) filed against business that were not resolved
- Failure to respond to 3 complaint(s) filed against business
About This Business
The Kroger Company in Cincinnati, OH offers groceries and other consumer goods in stores under 24 different trade names in 35 states.
Business Details
- BBB File Opened:
- 6/10/2011
- Business Started:
- 1/1/1883
- Type of Entity:
- Corporation
- Alternate Names:
- Kroger Store #331
- Business Management:
- Mr. Billy Ferguson, Store Manager
Additional Contact Information
- Principal Contacts
- Mr. Billy Ferguson, Store Manager
- Customer Contacts
- Mr. Billy Ferguson, Store Manager
- Mr. Tim Payne, Zone 5 Manager
- Additional Email Addresses
- Primary:
Additional Information
- Refund and Exchange Policy
Return defective or unsatisfactory products, packaging and receipt to the nearest Kroger store for a replacement, refund, exchange, adjustment or credit to a Kroger gift card. Some exclusions apply. Call 1-800-632-6900 for additional details or assistance.
As of July 2020 Kroger has modified their returns policy due to conditions arising from the COVID 19 pandemic. The refund policy is Division specific to that location. The information is posted in the stores for the customer. Complete details are available at https://www.kroger.com/i/terms/return-policy.
- Business Categories
- Grocery Store, Pharmacy, Baker, Photo Finishing