Business ProfileforShively Animal Clinic & Hospital, P.S.C.

Called Shively animal clinic in April to make a reservation to board my dog June 14,23. I was told boarding was $20/day. I was told she needed a vaccine prior to boarding. I brought her in on 5/19/24 to be vaccinated. After she was vaccinated, I wanted to confirm our boarding res. & price/day. The girl went to check the book, came back & told me there wasn't a res. She took the dates from me & told me she put it in the book. She told me boarding is $20/day. On June 14th I brought my dog in for boarding. I had found a tick on her chest in the waiting area & asked for tweezers to remove it & the girl told me she would have 1 of the docs remove it. She didn't say there would be a charge. I came back to pick up my dog on June 23rd. After a wait they called me back, I went to check out to pay my bill. They said it was $26.50. I asked for what? Was told for the 1 day of boarding. Told the guy that she was boarded on 6/14. Then he said $225. Told him that was too much it was $20/day. So then it was adjusted to $180 ($20/day). Then another person said they would go ask the Vet. I wrote my check for 180. As we were finishing she came and said the vet said it was $25/day the price went up. I told them I was quoted @ $20/day & it was on my dog's treatment card. Someone had crossed it out & put $25/day. I wasn't told of the increase, It isn't fair to change a price on something after a person has already dropped off their dog! They then told me I would owe the extra $58.50. When my dog was brought to me she had wet yellow ears (she is white), scabbed over bump on her back (was not there when I dropped her off) & a large amount of dried poop on her butt! I had to wait again for them to come back & get her to clean the poop off. They did say sorry for the poop. When I got home we noticed she had a raw spot on her nose. Had to give her a bath, found a tick on her. I called today & asked for them to take off the amt. owed. They refused, saying it was right price.