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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My income tax refund has been released to Republic Bank since February 17th 2023 they said they mailed out a check on the 20th of February never received it went to Jackson Hewitt to do a stop check on March 1st 2023 and have them reissue a check to the correct address today is March 6th 2023 and I contacted Republic Bank they said my check would not be reissued until March 9th and I may not receive it until March 20th 2023 so basically I paid Jackson Hewitt just to wait a month to receive any kind of money which the bank already has why does it take so long to reissue a check and let alone mail it out
Business response
03/16/2023
Please see attached response.Initial Complaint
02/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I opted In to Deep Blue Debit Overdraft service that was supposed to allow me to Overdraw my account at an ATM or a Pin based transaction. But upon enrolling the app showed that this service is: Not Active. The eligibility requirements are "You must receive direct deposits totaling at least $400.00 to your account within thirty (30) days of your enrollment in the Service (direct deposits received prior to enrollment count towards this total).You must have a positive Actual Balance in your Account at the time we activate the Service on your Account." We received a $2500 Direct Deposit from ******* *** ******* and we have a positive balance. The first agent (unknown female) i spoke to on 02/03/23 told me that the $2500 Refund Anticipation Loan Deposit counted as Direct Deposit requirement. But then in the middle of activating the service she somehow transfers me to the main menu. So after waiting to connect to a different agent I just had him send us a personalized debit card since the original was sent to a incomplete address. I decided to try again to get the overdraft service activated correctly on February 7th but this female agent was making up eligibility requirements not listed anywhere in Card Agreement such as "you must have your personalized Card" and she then said our $2500 initial deposit we received was a "load" and not a "Direct Deposit". I asked to speak to a supervisor named Elena who also argued that this Refund anticipation Loan Deposit did not count as direct deposit and she also said our Tax refund will not be considered a direct deposit either. Elena just stopped talking and the phone call was still active for 20 more mins before I hung up and did some legal research about the definition of direct deposit. I called Deep Blue again on 2/7/23 after discovering the $2500 Refund loan that was electronically loaded was legally considered direct deposit by NC dept of revenue Definition and US Consumer protection bureau definition.Business response
03/03/2023
Please see attached response.
Thanks,
*** ************** ******
Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 14,2023 I Went To ******* ****** To File My Taxes With One W2.. I Went On IRS Where's My Refund It Stated Your Tax Refund Is Schedule To Be Sent To Your Bank On January27,2023. On January 26,2023 I Received A Call That I Will Receive A Printed Check From IRS Which I Simply Applied For It To Be Direct Deposit This Is Very Unprofessional Of The Company To Do A Customer Like This In This Manner Of Nine Years.. I Truly Believe That This Company Should Call The Customer To Resolve This Issue.. ***** Of ******* ****** Was Very Rude To Me Over The Phone.. ********* ******* Should Have Reviewed The Documents Before Submitting Documents. Due Negligence I Would Like To Receive $218.95 Of What I Was Charge To File My W2 And Also I Would Like To Receive A Check For $813.05 Due To Negligence..Business response
02/03/2023
Please see attached response.Initial Complaint
01/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Republic Bank received my tax refund for the 2021 year on December 12, 2022. I was told that I would receive the check in a number of days after it was sent. After sufficient time passed, I called back and was told that the check had been returned because the address, that had been verified by myself, was incorrect. I completed a form and had the check resent to the same (correct) address. I was told today that the check had been sent back again because of the address. Republic Bank states that they can only send checks from the previous year via USPS, but I find their lack of creativity or care after the second failed attempt appalling. Given that they are a bank and keep failing to ensure I receive my funds, I feel that they should find a different way to deliver my check. I need help from them, more than their internal tracking of the "check" and telling me that there's nothing more that they can do.Business response
01/26/2023
Please see attached response.Initial Complaint
09/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Failure to notify of change in policy. I had to make a car payment this month, and for some unknown reason it was not going thru. So I had to go to an offsite place for kia motors and pay $8 to pay by debit card. It went thru.I stopped payment on the check having recieved nothing from the bank stating a stop payment would remain in effect for 6 months. It has always been $36 for 1 stop payment for check issued. Now I have a $30 late fee from kia motors because Republic Bank in louiville ky failed to give notice of new policy. Who in their right mind stops payment for 6.months without notice to the customer. My son and I both use the same bank..he wasnt notified either. I was refunded my $36 from the bank but I think they should be responsible for not telling ppl when they changed policy. I wonder how many other ppl have gone thru this non information policy!Business response
09/29/2022
Please see the attached response.Initial Complaint
06/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Select every day reward checking account that is actually met spin. Provided by this bank. Anyway the SBA and I called sometime early May to make sure that I can get a deposit of $10,000. An agent promised and assured us that I can receive that amount into my account. The SBA and I called once again before the deposit happened and an agent from the call center said yes he can be deposited. Come the day of the deposit I get a alert on my account online saying a problem with the deposit I called and they said they rejected it. I have everything recorded I have all days times I have everything possible I am called and the SBA have called their call center over and over and all they did was hang up on us and avoid us. Imanii charges that have been occurred because of this issue my family was depending on this money. My medical expenses getting deducted out of my account. My business tax payment. The groceries for my family‘s food. This is just some of the things that were supposed to be paid was it 10,000 I was not able to because of your guises establishment not caring about the well-being and the financial aspect of the customers. We were told twice that is OK for this business deposit to be deposited into this account.Initial Complaint
03/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
******* ****** filed my taxes to be deposited on a card that was closed through **** serve. Republic bank was the bank the funds travelled through. They sent my federal taxes to serve who claims they rejected it and sent the deposit back to republic bank. All 3 companies are blaming one another. I just want my tax refund as I need the money. Not one of these business can tell me where the money is. I have spoken to all 3 multiple times without this being resolved.Business response
03/18/2022
We are in receipt of the complaint filed by ****** **** to the Better Business Bureau. As we understand it, Mr. ****** concerns are regarding the status of his 2021 federal and state tax refunds. Our records show that Mr. **** filed his 2021 tax return on February 11, 2022, using the services of professional tax preparer, ******* ******, to prepare and submit his tax return. For added context, when a consumer selects a refund disbursement option other than to receive a check sent by the Internal Revenue Service (IRS), or respective state’s Department of Revenue, directly to the consumer; the refund is transferred (Refund Transfer) to a third-party bank for processing in the manner the consumer selected.
As ******* ****** uses Republic Bank as their issuing bank for their clients’ Refund Transfers for the 2021 tax season, Mr. ****** federal and state tax refunds were sent to Republic Bank for processing and disbursement.
We received Mr. ****** federal tax refund on February 18, 2022 and, that same day, sent it to the account he provided when he filed his taxes. We received his state refund on February 28, 2022 and, that same day, sent it to the account he provided when he filed his taxes.
Mr. **** spoke with ******* ****** customer service associates on March 7, 2022 and was advised that the funds had not yet been returned. On March 8, 2022, the funds were rejected back to us, and we reissued the funds via mailed check. Our records show that Mr. **** has been able to successfully cash both refund checks as of March 14, 2022.
Republic Bank recognizes the valuable service provided by the Louisville Better Business Bureau, and we always appreciate the opportunity to address our customers’ concerns. Should you have any additional questions as you review this matter, please do not hesitate to contact us.Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called them 5 times and asked to be removed from their junk mail list. They do not respect my requests. I never worked with them nor used their services. I can not get rid of themBusiness response
01/13/2022
Please see attached response.
****** ******** ******* **** *** ***** *** ****** *********** ** **********
Case No.: ******** Re: Complaint of ******* *********
To Whom It May Concern:
We are in receipt of the complaint filed by ******* ********* to the Better Business Bureau. We have been unable to locate an account in Mr. ********* record based on the information provided in his correspondence.
Our Customer Experience Manager, ****** ******, attempted to call Mr. ********* to obtain additional information to ensure his request is handled appropriately. However, as of the writing of this letter, we have not heard back from Mr. *********. Per his request, we have added him to our do not contact list for all Republic Bank related programs and services.
If Mr. ********* still requires assistance, we request that she please contact ****** ** *************
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Customer Complaints Summary
67 total complaints in the last 3 years.
22 complaints closed in the last 12 months.