ComplaintsforTaylor Homes

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Taylor Homes continues to not fulfill their end of our contract. The latest being that our warranty should begin when our home was final. We made the final call on May 10th which is when our warranty should have began. Attaching text message stating that is what we were told from our superintendent last year. We made our final payment in January 2023 yet we’re not able to move in for months and even then our home was not completed. It has taken Taylor Homes, an additional year to complete our home. After making the final call, a week later, our ac went out and we had a $183 bill to pay. Taylor Homes is saying our warranty began when final payment began yet certificate of occupancy was not even granted at this time. I told them this last year hence why the superintendent told us we did not need to worry about it until our final call. We have tried to work things out but they continue to not resolve this issue.

  

  Business response

  07/26/2024

  Dear BBB please allow this to serve as our reply to your complaint #********, our job # ******.  Upon receipt of this complaint, we immediately spoke with *** ****. We explained to her that pursuant to the agreed terms and conditions of numerous written Agreements, her warranty time started at the time of final payment. 

  In regard to her HVAC repairs, we will gladly reimburse her for the invoiced amount she provided but ask that she contact us in the event the original HVAC company doesn't comply with her requests since they already provide the warranty of the system.  Lastly, we informed *** **** that we would work diligently on getting the rest of her items completed.

  We appreciate your attention to this matter.  Please let us know if you need any additional information from us.

  Sincerely,

  The Taylor Homes Team 

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been living in our house now for one year. We submitted our year 1 corrective action request on April 1st, 2024. The warranty person came out once and fixed a couple of minor issues (out of 9 issues on the list, he fixed 2 small problems and was gone by lunchtime). He did not know what to do with the more serious problem we have with the floor joist. He promised to look into it and get back to us, but never did. We then called the superintendent, who also promised to get back to us. We have been in contact with the corporate office to let them know about these problems. They are responsive but nothing is getting done. The warranty person reached out to us once or twice on a Friday afternoon, again promising to call back next week with more details and a plan. But nothing. This has been going on for over 3 months. We simply want our floors and walls repaired.

  

  Business response

  07/22/2024

  Dear BBB, please allow this to serve as our reply to your Complaint # *********, our Job # ******. After confirming availability of the appropriate contractors, we are pleased to report that barring any unforeseen circumstances, work is scheduled for Tuesday, July 30 on the subfloor concerns. **** ****** has informed us that she would retract her BBB complaint once the work is done. Once the floors are correct, we will have to see if there’s any drywall issues in need of repair. We will know the extent of that work once when we complete the subfloor.

  We thank **** ****** and the BBB for your patience and understanding.  Please let us know if you have any additional questions.

  Sincerely, The Taylor Team 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Taylor Homes was hired to build my home. The entire process was painful and I have gone back and forth with them trying to get repairs made. A few of the issues were resolved , however Taylor has refused to take my calls now and I have a French door that leaks so bad I had to stuff weatherstripping around the edges all winter to keep the cold air and snow from coming in the house. Also my garage doors don’t seal properly and I had snow in my garage this winter from the gaps between the floor and garage doors. I simply want a quality door installed that is air tight in my home and whatever adjustments that need to be made to close the gap on the garage doors. Taylor insisted on closing and receiving final payment before the work was completed. I agreed to meet them the morning of my moms funeral. Taylor stood me up then called during the funeral wanting to get the final payment. I told them I was at my mother’s funeral and they would have to wait. They insisted I meet them the next morning with a check. I paid them in full the next day and I simply want a quality home that they promised me when I signed the contract with them.

  

  Business response

  04/30/2024

  Dear BBB;

  Please allow this to serve as our reply to your complaint #******** dated April 15, 2024, for our Job #******.  We are pleased to inform you that as soon as we were able to schedule a convenient time with *** ******, we were able to successfully address his items of concern on April 22nd. He stated to us there were no remaining items of concern.

  Please feel free to let us know if you have any additional questions or need anything further.  Have a great and blessed day! 

  Sincerely,

  The Taylor Team

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The following is an excerpt from the most recent correspondence I sent to principals of Taylor Homes. Some wording has been eliminated to fit character constraints. The rear sliding glass door doesn’t slide easily at all, and we discovered it was not squarely installed, an issue before the house was bricked. If it is adjusted to slide easier then there are gaps around the door and to make it square it doesn’t slide easily. This was discovered and discussed in early 2022 (with ***** ***** and later *** *****) during the build. The fact that when *** was out last time regarding the door he was stumped as to what to do. A replacement door was briefly touched upon, but didn’t go much further than that. Additionally, a few warranty issues involved popping floors, our front door pops and you can see daylight around the door and water that falls on the back porch will run toward the house. *** offered us $1000 to buy a rug for the back porch, hoping I’m sure that we would take the money and forget about the porch.. His generalized comment was ‘no house is perfect’. This is a new build and these issues should have been addressed 1) at the time the door was installed and 2) when we brought up the issue of the back porch last summer. I commented to *** stating we could get estimates for repair or replacement on these issues, he could discuss the estimates with the home office, and Taylor Homes could give us the funds and we would have the repairs done. He said yes, get estimates, his affirmative statement left us very confused. I know you all are tired of us, we’re tired of dealing with *** but is this really the way to do business? The customer getting estimates to have work completed with a representative of Taylor Homes supporting this effort? Estimates have been given to ***, followed by a message from *** that they will also get quotes. And said it would be another week which is not acceptable, this has been going on for months.

  

  Business response

  02/29/2024

  Dear BBB;

  Please allow this it serve as our reply to your Complaint #********, our Job #******. We thank you for the information you provided regarding this matter. We have and will continue to work with our valued customers, **. and **s. ****** to address any legitimate items. Likewise, we hope to bring this to a amicable resolution soon but it has to be fair for both parties. That said, both parties are in discussions on proposed solutions to address their concerns. Rest assured, it will be done within or in excess of National Building Standards. 

  Please let us know if you have any additional questions.

  Sincerely,

  The Taylor Team

  Customer response

  02/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:   Taylor Homes response contains no specific path to resolution.  ***** ***** with Taylor Homes has reached out verbally with recommendations. He scheduled, canceled and rescheduled twice since the writing of this complaint   He advised he was taking over our issues from *** *****.  

  We have another appointment with ** ***** on the March 6th to “talk” again, however nothing contained in our original complaint has been resolved.

  Sincerely,
  
  ******* *** ******* ******

  

  Business response

  03/14/2024

  Dear BBB;
  Please allow this it serve as our reply to your Complaint #********, our Job #******. We appreciate the information you provided regarding this matter. As we continue to collaborate and strategize agreeable solutions with **. and **s. ******, our position hasn't changed. We understand they "rejected" our last reply but those were simply the facts.

  To elaborate further, after talking to **. ****** again today he conveyed to us that he is happy with the work that has been done to resolve the floors and has agreed to sign off that the work is complete. We were able to meet with our Concrete Subcontractor on site to look at the concrete slab, we are awaiting his quote(s) so we can best determine with **. ****** and come to terms of addressing that item. Please note that we will not be able to do some of that work until it gets dry so we minimize any damage to their yard as agreed by **. and **s. ****** . Further, we informed **. ****** today that we would try to schedule addressing the floor squeaks next week, as well as the front door and the sliding door barring any unforeseen circumstances. 

  In closing, we stand ready, willing and able to resolve any legitimate items and we continue to do so. We're confident as we've proven with 1,000's and 1,000's of our other customers--we will bring closure to this matter as well.. 

  Please let us know if you have any additional questions.
  Sincerely,
  The Taylor Team

• Initial Complaint

  09/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We contracted with Taylor Homes to build for us in 2021. The work done to our home has several issues that have not been fixed. We have been asking for over a year for them to fix the issues and finish our home. We sent them a letter in July of 2023 from our attorney to cure the items needing fixed along with 45 pages of other items that needed to be fixed. Additionally, they ordered the incorrect cabinets for our home and their corporate office refuses to issue funds to fix that mistake or any mistake that they have made. They lie to use to get us to stop complaining and send someone out to “take measurements” and never return to do any work. They have left our home without a front door or garage doors for so long that animals have deficated all over our cabinets, walls and floors. They broke a very expensive window that we paid for out of pocket, told us they ordered it, but never did (we checked with the company). We will not accept that they are busy as a response. We will not except to be patient. We are well beyond a reasonable amount of time required to complete a home. We also will not accept that they “had a meeting” with us, when the meetings they schedule produce zero results. The only acceptable response will be for them to complete our home or give us back all of the money for the work not completed and the work that needs to be fixed to hire some who is actually competent and capable enough to complete the job. They have made no good faith effort to show they are willing to work with their customers to complete the work up to this point.

  

  Business response

  10/11/2023

  Dear BBB, please allow this to serve as our response to your Complaint #********, our Job # ******    We wanted to let you know that we've made contact with the ******** and have completed onsite inspections. We'll need to obtain a Change Order for "No Charge" to accommodate the prints changes in regard to the cabinets; we'll get that info gathered so we provide Mr. and Mrs. ******** that Change Order to review/sign as soon as we can get the vendor info. Likewise, we are currently scheduling the appropriate contractors and ordering the other necessary materials; once they are available, we'll proceed with completion of Mr. and Mrs. ******** new home. We appreciate your time in this matter as well as Mr. and Mrs. ********* patience, cooperation and understanding. 
  The Taylor Team

  Customer response

  10/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I have been provided no update from the superintendent regarding scheduling for any of the items I have listed in my complaint nor have I seen a change order regarding the cabinets.  Also, what does it mean that “we’ll need to obtain a no charge change order in regard to the cabinets”?  Taylor home has had the dimensions of our appliances for the purpose of ordering the correct cabinets since February of 2022 (20 months).  This information has also been given to the 4 different superintendents we have been assigned as well as the VP of Production.  So, my question is why is this now not a priority for them?  Why have we not already seen a change order and why aren’t our cabinets already ordered?  Also, why would they not already have vendor info after close to a year of us pointing out that the cabinets they ordered were the wrong size?

  We were visited by a superintendent a week ago and we regurgitated all of the information that we had already been providing over the last year with no movement on any of the framing issues, flooding in our basement, broken window, etc.  How many “onsite inspections” does one need to assign some contractors and get the work finished? 

  Our front door was ordered 2 superintendents previous to the one we currently have, but we have not seen it and the front of our home is bordered up with plywood.  There is no reason after almost 2 years that we shouldn’t have a front door.

  Our last superintendent stated his hands were tied on moving forward until Taylor Homes approved the funds he needed to complete the work.  So when will that happen and why is it that you have taken our money but are not releasing funds to complete our home?

  Additionally, we have made several attempts to reach out to our current superintendent and have not received a response or been provided with any updates.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We signed a contract with Taylor Craft Homes Inc of Louisville KY on 09/30/2020. They have still not completed our 2200 SF home. There have been delays on top of delays, numerous defects, mistakes and a lot of work still to be completed. I have 4000 photos, over 250 emails and over 200 text messages to document this. Our garage doors are the wrong size, insulation in the attic is not sufficient, HVAC ductwork is too small /the ductwork is bent double and crimped, lot grading is not correct, there are structural problems including unlevel floors, the floors creak and pop, painting has not been completed and is pealing off of the doors, trim around doors has not been completed, the gutters were not installed correctly, framing in the basement that is not complete, basement buck windows were not correctly sealed, the porch enclosure is coming apart, the porch screen doors are not fitted correctly one will not close, bathroom vents are not connected, soffit vents were not installed and half of the outside security lights do not work, ALL OF THESE DEFECTS WERE VERIFIED By A HOME INSPECTION SERVICE. From our experience Taylor hires the cheapest subcontractors. We have documented daily alcohol use, small children on the work site, building materials are used as sawhorses/scaffolding. We salvaged roofing materials/whole pieces of plywood/OSB from the dumpster. Roof decking was used as scaffolding so there was not enough to complete the roof, so the roofers installed three different thicknesses of OSB on our roof. SPACE LIMITS MY LIST. Taylor tries to get you to sign paperwork that you are okay with their sloppy subcontractors mistakes. DO NOT DO IT. When Taylor gets their money - they are gone. We have been in our home for 37 weeks, I contact them at least once a week. Lip service is all we get. I have emailed/phoned the corporate office in Louisville, still our home is not finished. Posting on this website is my last resort. Be warned and beware of Taylor Homes Inc.

  

  Business response

  09/29/2023

  Dear BBB, please allow this to serve as our response to your Complaint * *************** our Job # ******    We wanted to let you know that we made contact with *** **** and have completed an onsite inspection. We are currently scheduling the appropriate contractors and ordering the necessary materials; once they are available, we'll proceed with addressing the items of concern. We appreciate your time in this matter as well as *** ****** patience, cooperation and understanding. 
  The Taylor Team

  Customer response

  10/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  We filed our complaint on September 14, 2023. A Taylor Homes Production Manger visited our home and did a walk through on September 27, 23. He was shown the numerous defects in our home. Then we heard and read, on the BBB website, the same ol’ Taylor Homes mantra. “We will schedule a crew, get materials and take care of this.”  Every week for over two years, through four different construction managers - the same old song and dance. We have sent emails and text to every name at Taylor Homes that we have and as of October 09, 2023, we have received no reply. We have significant structural issues that make our new home unsellable. The final grading does not provide proper drainage. The paint is peeling off the doors. The overall “craftsmanship” is amateurish and of poor quality. The HVAC is installed incorrectly and the duct work is below (according to a company sent out by Taylor Homes) proper air handling capacity. We are sure that we are not the only customers who share this experience.  Every email we send states the same thing:  What is Taylor Homes doing to finish our home and repair the many defects. ?
  
  Sincerely,
  
  ****** ****

  

  Business response

  11/03/2023

  Dear BBB, please allow this to serve as our response to your Complaint # **************, our Job # 15,080    We wanted to let you know that we remain in communication with the homeowner and we are working on scheduling work as well as getting an Engineer's report for the proper method of repair on a particular an item.
  Again, our valued customers are aware of this. We have completed an onsite inspection with *** **** as well. We are currently scheduling the appropriate contractors and ordering the necessary materials; once they are available, we'll proceed with addressing the items of concern.
  We appreciate your time in this matter as well as *** ****** patience, cooperation and understanding. 
  The Taylor Team

  Customer response

  11/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: 
  We have been living in our home for almost eleven months now. Our last onsite visit was September 28, 2023. This is the same "we'll take care of this" with no action that we have been suffering through since July 2021. Constant missed appointments, lack of materials and "it will cost you more".
  We are getting estimates from other reputable contractors to establish how much it will cost to remedy these defects. Already they total over $15K. We will have to order an inspection of our brand new chimney, prior to building our first fire in the fireplace, to ensure the safety of our home. 
  There was a plumbing leak in the garage on January 06 2023. A drywall crew arrived on August 04 2023, they repaired the drywall and left. Taylor Homes sent us a document, for us to sign, that stated that all drywall and painting was completed to our satisfaction. The painting is still not complete and repair debris and their equipment is still in the garage.
  We welcome Taylor Homes to stand up to their contractual and warranty obligations, but we simply must rely on their history of customer service. We have been told the carpenters will arrive on November 16 or 17, 2023, we will wait and see. Carpenters simply will not be able to rectify all of our issues. There are structural, painting, electrical and grading problems as well. These issues that are well documented in professional inspection reports, emails, texts and several thousand photos.
  If we can see some tangible work going on to resolve our many issues, we will at that point in time be happy to allow resolution of this complaint.  At this point in time, there has been no physical work done on our home and no visible movement in resolving our issues.  So the complaint is to remain open.
  Sincerely,
  
  ****** ****

  Customer response

  11/28/2023

  Better Business Bureau:

  In reference to complaint ID .********, , I agree to participate in BBB Mediation.

  Regards,

  ****** ****

• Initial Complaint

  05/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Contract signed in July 2021. Currently it is May 22nd of 2023. Taylor homes has delayed construction of our house time and time again with no reasonable excuse or explanation. I can’t get a call back from VP of production, *** ****** Many items remain to be fixed and work remains at a standstill for going on 10 days. Taylor Homes needs to contact me with a plan to cover ALL temporary expenses incurred while building this house the last 2 years. They also recommended an unlicensed plumber for the water and sewer line after the department of plumbing has told them time and time again to not use this contractor. On top of this, they need to give me a detailed schedule containing the dates the contractors will be out on our job and a definitive planned finish date. Contract states there’s no timetable for them to complete our build, but there is a reasonable build law in the state of Kentucky. They’re well outside of the timeframe as their competitors built 4 houses in 6 months across the street where we currently live. Taylor homes has breached their contract. I’d prefer to settle this without involving a lawyer but I’ve been waiting 3 days now for a call from the vice president of production with no end in sight. There’s also a communication clause in our contract. They have yet to honor this as well.

  

  Business response

  06/01/2023

  Taylor Homes has been in communication with *** ****** and is meeting on site 6/1/23.  The superintendent ***** ***** and VP of Production *** ***** are meeting the homeowner this afternoon.  We do understand the frustrations but are meeting to make sure all concerns are covered and ultimately addressed.  

  All work done by Taylor meets and complies with all local and state inspection offices.  Any sub-contractor that a homeowner utilizes must be fully "vetted" or researched to make sure that the work initiated by the homeowner is compliant or will be compliant when that work is authorized.  We do apologize for any frustrations that may have occurred if a sub that we use was also used for any homeowner work that didn't comply with local code enforcement.  That would never be our intent.

  We feel that we will be able to fully move forward with *** ****** addressing all concerns within our contract terms honoring them fully with the conclusion of our meeting and subsequent follow ups.

   

  Customer response

  06/06/2023

  ********
  
  I am rejecting this response because:
  
  Taylor Homes refuses to take responsibility for a guy THEY recommended. How is this on me when the contractor assured me he can do the work and the company backed him up? 
  

  The company as a whole also refuses to understand they are well outside of a reasonable build time for a house. *** was respectful about our meeting, and was honest with me. What it boils down to is the company as a whole doesn’t have the infrastructure to operate efficiently and we the customers are paying for it. Hope *** can clear this mess up for anyone in the future. As for me and my family, we are still very much concerned about the timeframe of this build. Think the issues we have still lie with someone above ***** head. 

  Sincerely,
  
  **** ******

  

  Business response

  06/14/2023

  We agree, the home has taken longer to build than any of us would have hoped; this is exactly why we go out of our way to not provide a completion date.  Unfortunately, we just can't. The building industry as a whole faces delays and challenges every day; that are costly to everyone and no one wants. Some delays and challenges with our independent contractors and suppliers and some with our customers independent contractors and suppliers are to be expected. Nonetheless, we along with our valued customers always prevail.   
  
  Lastly, *** Green--our VP of Production--having been on our Team for a decade, has full authority and capabilities to help oversee the completion. We're confident that *** ******** home will too be a beautiful home upon 100% completion and they will enjoy it for many years to come. We ask for his continued patience thank him for his business.

   

  Sincerely

  The Taylor Team

  Customer response

  06/18/2023

  
  Complaint: ********
  
  

  I am rejecting this response because:
  it’s been 2 weeks since any work was done on Taylor Homes part. We’ve had very responsive contractors go out there and do work for us while Taylor Homes still isn’t getting anything done. 
  

  Per recommendation of ******* ******, and after many attempts to allow Taylor homes to right their wrongs, a termination notice has been sent to Taylor Homes. This is our best course of action to get this house done. If they have any questions or issues they can reach out to ******* ****** law office in Georgetown Ky. I’ll be using a different general contractor going forward. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Builder in the "Outdoor package" that was sold to us was not properly completed for a "Final Grade" nor could they show us a written standard for a company standard for their definition of what a "final grade" standard is. I now had to hire an outside contractor to fix the issue. Secondly, the accounting office notified the bank that our home was completed construction and to release the last payment resulting in our new home build converting over to a conventional home loan with a higher interest rate. The house was not completed and has now cost us thousands in interest rates for months (Also we have not signed a final walkthrough paper officially closing the construction of our house) We know this because one of the tailor homes representatives told us that in person at our home. We request reimbursement or I take the complaints to the VA and the Kentucky veterans club to boycott taylor homes.

  

  Business response

  05/19/2023

  Dear BBB, please allow this to serve as our reply to your complaint # ********, our job #******* We're happy to report that we've made great headway on any legitimate items and are continuing to make attempts to contact *** *** **** ********* to complete the few remaining items.  In regards to their financing, pursuant to the terms and conditions of the signed  Construction Agreement and other supporting documentation, financing arrangements are between the customer and their lender of choice.

  If you need any additional information, please let us know. 

  Sincerely, The Taylor Team

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are using Taylor Homes for the construction of our home. It has went past the year mark, increasing our interest rate which increases our mortgage payment and had to sign another lease for our rental (increased rates and will now have to pay a large amount to move out before our lease ends). The home sat pretty much for 7 months without any work. In December, the projects left could had been completed in 2 weeks (ex: painting, flooring, tile for bathroom etc.) Since then, two projects have been completed, painting and concrete poured for our porch. We are in the middle of February and that is all that has been done. I check the house often and no one is ever there working. I reach out to the superintendent, who is over worked, and get no response, usually. In the past, when you email anyone about issues, they gaslight you trying to put the blame on you and refer you back to the superintendent who doesn't respond. This company has been paid in full and the house is just sitting there. Not completed and no one working to complete it. The unreasonable delays have pushed us to consider bankruptcy. They have broke their contract by doing work before submitting work change orders, which we have proof from documents and videos of completed projects before documents were signed. This has happened several times. We just want the house completed so we can move on with our lives.

  

  Business response

  05/01/2023

  Our Team just wrapped up another meeting with **** ****** We have reached out to multiple contractors to get the remaining items completed. We will continue to follow up until the work is done.  Mr. and Mrs. ***** are going to talk tonight and get back with us on answers to some of our detailed questions concerning their final grading and a few other items on the home. We will continue to work diligently with Mr. and Mrs. *****.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since late Nov 22 Taylor Homes has not taken any action to fix items listed on the signed pre-settlement agreement despite being forced to release all remaining construction loan funds to them. I have made numerous inquires with their corporate staff who just defer me to the building superintendent and tell me they want my home to be completed. All lies! Although they are very aware of these items needing completion they continue to not take action. All I need is a painter and carpenter! As a builder their inability to secure contractors (due to the fact they do not want to pay fair market price yet overcharge customers) to build homes has been evident during my very lengthy year long process. Also evident is the fact they do not know how to retain employees. I have had 6 different superintendents throughout my building process and multiple problems (too many to list with this complaint). All I want is for the ~$400K we spent on this home to be done to standard. Why is that so hard for them to do? Very disappointed with Taylor Homes' business ethics and overall customer service. They will never get a referral from us! I respectfully ask the BBB for assistance with this matter not only for us but for the hundreds of customers they have and are currently doing this to.

  

  Business response

  05/08/2023

  Our Team met with ** ****** several weeks ago. In doing so, we were able to establish a punch list of items needing to be addressed. Then, ordered backordered materials and started on the repairs last Thursday April 20^th. We have a few remaining items that need addressed. The plan as of right now is to go back this Friday April 28^th and finish the list.

  Customer response

  05/13/2023

  ********** 19336369
  
  I am rejecting this response because:  All outstanding Items are still not complete.  I have expressed this to superintendent 2 weeks ago BUT have not received any confirmed date as to when they will be completed.  Again, Taylor Homes failure to properly close out everything and leaving me wonder, how much longer? We are almost 2 years in since I have signed a contract with them!
  
  Sincerely,
  ******* ******

  

  Business response

  05/15/2023

  Dear BBB, please allow this to serve as our response to your complaint # ********* our job # 15,226. Prior to reviewing the latest from your office, we had communicated again with *** ****** just this morning. It has been reported that we only have 2 remaining items that we are addressing. One is a flooring item that ********* ***** ****** is responsible for and handling as per our request.  The other is ordering parts from GE and installing them as soon as they come in. The interior of the home is completed besides the above. *** ****** has been pleasant with our Superintendent but appears to remain unhappy given the time it has taken to get the proper response from the assigned Subcontractors as well as material availability. Nonetheless, we ask for his continued patience; we feel confident that he'll be satisfied with his investment upon 100% completion.  

  Please let us know if you any additional questions.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩