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Find a Location

Bachman Auto Group, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bachman Chevrolet

      9650 Bluegrass Pkwy Louisville, KY 40299-1902

      BBB Accredited Business
    • Bachman Chrysler Dodge Jeep Ram & Hyundai

      630 Broadway St Jeffersonville, IN 47130-3526

      BBB Accredited Business
    • Bachman Volkswagen

      9652 Bluegrass Pkwy Louisville, KY 40299-1902

      BBB Accredited Business
    • Bachman Subaru

      9800 Bluegrass Pkwy Louisville, KY 40299-1906

      BBB Accredited Business

    Business ProfileforBachman Auto Group, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1986

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Bachman Auto Group, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bachman Chevrolet

        9650 Bluegrass Pkwy Louisville, KY 40299-1902

        BBB Accredited Business
      • Bachman Chrysler Dodge Jeep Ram & Hyundai

        630 Broadway St Jeffersonville, IN 47130-3526

        BBB Accredited Business
      • Bachman Volkswagen

        9652 Bluegrass Pkwy Louisville, KY 40299-1902

        BBB Accredited Business
      • Bachman Subaru

        9800 Bluegrass Pkwy Louisville, KY 40299-1906

        BBB Accredited Business
      Location of This Business
      9650 Bluegrass Pkwy, Louisville, KY 40299-1902
      BBB File Opened:
      11/1/1985
      Years in Business:
      38
      Business Started:
      10/1/1985
      Business Incorporated:
      10/1/1985
      Accredited Since:
      11/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 201415056 for this business, issued by Kentucky Motor Vehicle Commission

      These agencies may include:

      Kentucky Motor Vehicle Commission

      105 Sea Hero Road, Suite 1

      Frankfort KY 40601

      (502) 573-1000

      Fax: (502) 5731003

      BBB records show a license number of 161517056 for this business, issued by Kentucky Motor Vehicle Commission

      These agencies may include:

      Kentucky Motor Vehicle Commission

      105 Sea Hero Road, Suite 1

      Frankfort KY 40601

      (502) 573-1000

      Fax: (502) 5731003

      BBB records show a license number of 161518056 for this business, issued by Kentucky Motor Vehicle Commission

      These agencies may include:

      Kentucky Motor Vehicle Commission

      105 Sea Hero Road, Suite 1

      Frankfort KY 40601

      (502) 573-1000

      Fax: (502) 5731003

      BBB records show a license number of 161518056 for this business, issued by Kentucky Motor Vehicle Commission

      These agencies may include:

      Kentucky Motor Vehicle Commission

      105 Sea Hero Road, Suite 1

      Frankfort KY 40601

      (502) 573-1000

      Fax: (502) 5731003

      BBB records show a license number of 161520056 for this business, issued by Kentucky Motor Vehicle Commission

      These agencies may include:

      Kentucky Motor Vehicle Commission

      105 Sea Hero Road, Suite 1

      Frankfort KY 40601

      (502) 573-1000

      Fax: (502) 5731003

      Type of Entity:
      Corporation
      Alternate Business Name
      • Bachman Chrysler Dodge Jeep Ram & Hyundai
      • Bachman Subaru
      • Bachman Chevrolet
      • Bachman Volkswagen
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Randy Hutchings, CEO
      • Teresa Bachman, Vice President
      • Mr. Mark Alcorn, Service Manager
      • Ms. Jan Chambers, Controller
      • Mr. Stephen Bachman, President
      Contact Information

      Principal

      • Teresa Bachman, Vice President
      • Mr. Stephen Bachman, President

      Customer Contact

      • Mr. Randy Hutchings, CEO
      Additional Contact Information

      Fax Numbers

      • (502) 495-2863
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Our car has been in the repair shop more than in our possession since March of this year. Every time they have told us “we do not know if this will fix the issue but if not, then next time we can try (insert whatever).” Our car has now broken down on the highway with no warning 3 times this year without a solution. Most recently, which is the purpose of this filing, our car has been at the shop since 6/17 without any repairs being done despite communication being that it would be completed by now. They have communicated through text only and that was only twice during this past month. They will not call, answer phone calls, or return voice messages despite relentless attempts to discuss with the service department. We have approved a $1,400 dollar repair and have already spent ~$2,000 out of pocket as well as some warranty repairs without a solution. Today 7/17 (through a text message), they have relayed that they tried a solution on a different car with a similar issue and it didn’t work, so they have not started on the repairs on our car despite communicating last week that our car would have repairs completed early this week.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael R

      1 star

      05/28/2024

      I bought a 2018 suburban brand new with a 90000 mile warranty. The suburban did great until 66000 mile than has been 1 thing after another going wrong has spent more time dealing with it than i have to spend never new a car with 66000 miles would be like this. Dealing with the warranty department has been a nightmare it always take 3 weeks to get any parts in for some reason but i could order the part my self and get it in 48hr. This was my first chevy and my last i thought a suburban was the top of the line but i guess i was wrong just a piece of junk like all american cars built to break down not last. Not a happy customer at the moment

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