Reviews

This profile includes reviews for Jeff Wyler Nissan of Louisville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jeff Wyler Nissan of Louisville

  4136 Shelbyville Road Louisville, KY 40207

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  Jeff Wyler Nissan of Louisville

  PO Box 2306 Jeff Wyler Automotive Family Clarksville, IN 47131-2306

Review Details

• Review fromLouis V

  Date: 05/19/2025

  1 star
  Over priced on service and does not tell the whole charge. Added other service charges after telling you how much

• Review fromLatoia S

  Date: 04/28/2023

  1 star
  They will not honor the warranty or fix the problem they will clear the code and send you away

• Review fromVivian V.

  Date: 07/19/2022

  1 star

  Vivian V.

  Date: 07/19/2022

  Servicio pésimo, falta de respeto al cliente, el 03/14/2022 compre a ellos un Ford Explorer 2017, a los 14 días el carro se daño,lo lleve hasta el dealer en grúa, ellos me proporcionaron otro carro mientras arreglaban ese, me han ido cambiando carros durante estos meses para un total de 4, hasta hoy 07/19/2022 no tengo el carro que originalmente compre, nunca me han llamado para darme una explicación, yo he ido varias veces para tratar de hablar con un manager o alguien que me pueda dar respuestas, no he logrado eso, siempre los vendedores son los que me atienden y sirven de enlace con ellos, supuestamente es el motor, lo cambiaron dicen ellos y no funciono, ahora que trajeron otro y tiene un liqueo y así han pasado 4 meses y 5 días. Mientras tanto la financiera sigue cobrando y he tenido que pagar por un carro que no tengo, ellos no tienen conocimiento de lo que ha estado sucediendo durante estos meses. Al final he sido yo la afectada por cualquier ángulo que se mire la situación. Agradezco su atención. Mi nombre es Vivían Vázquez Valdés.

  Jeff Wyler Nissan of Louisville

  Date: 07/28/2022

  This is a very unfortunate situation for our customer Ms. ******! This problem with the Ford Escape has become pretty well known in recent months, the engines have been failing. When we sold the vehicle the problem did not exist, however, shortly thereafter the customer brought the vehicle back to us with the complaint. We worked with the warranty company to replace the engine at no cost to the customer and provided her with a new service loaner to drive. Upon, us putting the replacement engine into the vehicle, we found it to be faulty as well. This is not something that we could test for. The warranty company agreed that the replacement engine was faulty and sent us another engine. This time the engine had a faulty water pump (leaking) that needed to be replaced, in summary, we have all of the parts to repair the customer's vehicle and get it back to her.
  We have kept the customer informed along the way, unfortunely with the shortage of parts, etc. it has taken longer than expected. The great thing is that the customer has had a very nice, new, and reliable vehicle to drive the entire time. We anticipate the repairs to be finished by 8/1/22.