Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  business charged me for the recalls on the vehicle multiple times after me bringing the vehicle to be repaired by dealership business then told me I would continue to pay for the recall repair or they would not fix the issue and I should not bring vehicle back to business in the future. so I was out the money I paid the business and now have multiple issues with the vehicle

  Business Response

  Date: 10/23/2024

  ** *** has never brought his vehicle here for recall repairs. As seen in the attached screenshot from our OEM portal, the last recall completed on this vehicle was in November of 2018 prior to ** ***'s ownership. ** *** took ownership of this vehicle in March 2022. We saw it first in December of 2022. The repairs performed at our location to date include, fuel pump, tail gate handle repair, wheel speed sensor wiring repair, oil change, and rear brake pads. During the last visit, ** *** approved us to do $1050 of work in the middle of January 2024, which we completed on January 26, 2024. ** *** neglected to pay his bill or pick up his vehicle. He stopped all communication with us. After notice that we would be filing for abandonment, ** *** finally showed to retrieve his vehicle and pay the $1050 owed. Considering we did not perform any recalls nor was any of the work we did perform a recall per the OEM, this claim is not valid. We also did not charge ** *** the $30/day storage, for the 6 months the vehicle was left on our lot. No further action to be taken with this complaint. 

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 ford escape on Saturday 9/7/2024 on the way home from purchasing the vehicle the check engine light came on. I advised the lot of this on Monday. On Wednesday I was informed the engine needed replaced. The business refused to refund me the money for the vehicle and would only trade it.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for brakes. They told me I needed rotors replacement also. They kept my car for a whole day & a half. My car was still squeaking afterwards. I told them & ****** ******** apologized & stated they would fix it. 5hrs later the squeaking still persists. I went to my usual dealership & was informed, they put a faulty brake pad on my LH front tire &also that Louisville Dodge my front rotors was never replace either. I paid for a service that was never completed. I went to Louisville Dodge to either give me half of my money or fix what was supposed to hv been fixed in April. Katlin told me she would get back with me, which she never did. I called her & she stated service would correct the problem by performing the entire mishap over again & the parts would be free but, I'd be in charge of paying labor. I already already paid for this service that was never completed so, why would I pay again? Now, I feel they are tryna get money out of me again, when in fact they never even did the job & that's bad for business. I've called serval times, no one has gotten back with me. Katlin even told me, everyone in April was fired. There's no excuse... I don't trust them to work on my car at this point. I don't know if they'll do something else or complete the job, I just want half my money back so I can get it properly fixed at Commonwealth Dodge. I only went to Louisville Dodge because I was over my fiancé's house. Please help Louisville Dodge has no integrity & is clearly not trustworthy.

  Business Response

  Date: 08/30/2024

  ** ***** cme to us on  03/25/24 stating her brakes are squeaking. We replaced front/rear brake rotors and pads. After approx 1000 miles of driving ** ***** returned with brake squealing noise. We cleaned and applied a stop squeal compound to the brakes to assist. Brake pads contain metallic material and can be prone to squeak or squeal at times especially in certain geographical areas where there may be higher humidity. In most cases the squeaking happens first thing in the morning due to moisture from sitting overnight. On both occassions we have verified that there is nothing unsafe about ** *****'s brakes. The pads and rotors that she purchased in March have a parts warranty only. We've offered to resolve by replacing but ** ***** is responsible for labor. Especially since there is nothing physically wrong with the brakes from a reliability perspective. We will stand by our offer to do as stated but will not be refunding the total paid of $1059.84

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car bought 2 weeks ago to dealer for Recalls on car when bought. Replacing converter was one of them. Picked car up 3/28/24. Started it and it was loud. Engine was quiet before taking to fix. Drove Blick down road, and acceleration was loud. Took back to dealer to recheck what was wrong. Told them my car didn't sound like this when brought in. I wouldn't have bought it if did. Mechanic was spoken to. I was told car sounded like that when I brought it in. I told them it did not. I was sent to an office to discuss with another person and told the same. Nothing was going to be done about it, so had to leave. Took to muffler shop, and 1 minute later we were showed where they put converter and pipe on, they connected it with clamp instead of welding and was leaking exhaust around connection and could feel it all coming out. And the pipe was pushed up against the frame of the car. They repaired it by welding it., and straightened pipe out. Car was quiet after done like it was before recall work. Mechanics should be checked after doing jobs to ensure jobs are done correctly.

  Business Response

  Date: 04/04/2024

   

    ** ******* *******, GM has reviewed the complaint and will reach out to *** **** 

  to advise we will be sending her a check for reimbursement requested.

   

  Thank you for making us aware of the situation

  ***** ******

  Controller

   

  Customer Answer

  Date: 04/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2016 Jeep Wrangler From a Jeep Dealership for the security of knowing it would be properly inspected and I wouldn’t buy a lemon. I paid cash that day and had exactly $27,000 which is what I paid for the Jeep that day via check. The finance man was too busy to see me and it was late so the salesman had me sign a few papers on his desk and I was told I had time to add the extended warranty which I needed to ask my dad which one to get and he was at work. I told the salesman this. I signed 3-5 papers for ownership and due to it being late I asked the salesman if I was good to leave as I had to work. He said yes and he would drive the jeep to a close y shop where it was to have a paint job and the dealership needed yo do a last minute service on the jeep which legally they will not provide a copy of services done on the jeep. I finally got to pick up the jeep on 9/22/23 from the paint shop and drove it 4 times before the motor blew up on me on the interstate. I had it less than 2 weeks and the local shop that towed it in said it had a pre-existing issue that caused the radiator to blow up which is how the motor blew. I took my issue to the dealership where I spoke with the owner who said he would make it right because even an extended warranty would not cover due to it being less than 30 days of coverage if I did have it at the time. He seemed very understanding. Today they emailed ti tell me they will not be doing anything to help because they have my signature on the extended warranty paper declining coverage from the finance man.I told them I never met him and I only signed what I needed to that day to take ownership but I was told I had time to choose a warranty and go over it in detail with finance. I believe it was protocol to HAVE to sign the extended warranty paper that day even though I was told otherwise. I paid $27,000 that day in full, now they refuse to help cover a $6,000 motor after only having it for 2 weeks. Please help

  Business Response

  Date: 11/13/2023

  RESPONSE:
  
  On August 31, 2023, *** ***** purchased a pre-owned 2016 Jeep Wrangler from Louisville CDJR.  At the time, the vehicle had 98,818 miles.  As is customary with our vehicles, a pre-owned inspection was conducted by our service department.  Unfortunately, with an older, higher mileage vehicle, sometimes internal items may not be overt if it not showing any codes through the OBD II computer which we customarily use to look for faults.  Should the vehicle have had an issue, we would have either repaired it at the time or wholesaled the vehicle through a 3rd party auction.We are unaware of any “pre-existing” conditions which was stated to *** ***** by her mechanic.  We would be curious as to the diagnosis and prognosis by any data by the 3rd party technician. *** ***** did sign that she was not interested in any vehicle protection at the time of sale.  Should her father had told her to get it protected, we would have certainly made accommodations to assist *** ***** in obtaining said protection.
  Per Kentucky law, *** ***** had the right to have the vehicle inspected before buying it by a technician of her choice (which is where we are assuming the vehicle is now).  The FTC Buyer’s Guide clearly stated an “AS IS” Sale.  Additionally, there were no verbal promises.  Per the State Attorney’s website on Buying a Used Car, “If a car is sold “as is,” this means that if you have problems with the car after you buy it, you must pay for any needed repairs yourself. The dealer has no further responsibility for the car once the sale is complete and you drive off the lot.”
  Although we are very sympathetic and empathetic to *** *****’ situation, we still have not received any information from her mechanic as to what the pre-existing condition may have been so we can see if the manufacturer may offer some remedy.
  
  
  Robert Ogust
  Louisville Chrysler Jeep Dodge Ram
  
  

  Customer Answer

  Date: 11/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: 
  I bought this Jeep paying in full by check. The finance man was busy and I was advised I did not need to see him. I signed documents in the sales persons office for the transfer of ownership and was told I had time to give my answer on the extended warranty offered as I was not sure which to choose and asked if I could consult. 

  I do not know the Mechanic or the shop owner of the place the 2016 Jeep is sitting now and has been since the beginning of October. This man was willing to tow it from the side of the interstate at 4AM in the morning where I sat for hours after the engine blew up on the interstate in the middle of a construction zone. This mechanic is charging a daily fee and I have no way to cover the $5,000 engine and daily sit fee’s when just 2 weeks before the engine blew up I wrote this dealership a $27,500 check in full. I was informed when test driving this vehicle it had been thoroughly Inspected. 

   

  The mechanic stated he will send a statement of findings and service to *** ******* email and to the attorney’s office. I was advised the radiator had a large crack which had been leaking for longer than the previous month and someone had put a stop leak solution in as a bandaid to the problem. The stop leak solution was/is all over the Jeep currently due to exploding and the engine blowing. I was also told by the service department manager that the extended warranty would not have even covered this issue due to it being just purchased on the lot and within 30 days.
  

  I met with Mr. Ogust in his office and told him the full situation including the extended warranty information. He has not made any contact and does not respond to my calls or voicemails and messages. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/17/2023

  We have been in contact with the customer

  working on a resolution

   

  thank You

   

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August I took my car too Louisville CJDR my vehicle was having a ticking issue under the hood . A diagnosis was done they said that the vehicle needed a top end rebuild . I agreed and initially i had an extended warranty but they denied the claim. My point of contact was ****** * in service department. Told me that since the engine had to be torn down for warranty company to do an inspection and they denied the claim that it would cost $4k to put the engine back together without fix. She then called back and said that the repairs to the car could be done for $6500. I told her that I needed a couple days to get money. She called back and told me that they could do the repair for $4838.62. I agreed to the quoted price and day was set. A week went by I called and heard nothing from anyone. I went to the dealership where I was met by **** who told me that the tech had to do a "Hard stop" on my repair. He took me to the tech who told me that the engine had been out of the car and that whoever took it out stripped the bolts to the cylinder head and that it would have to be fixed. They were the last ones to have the engine out for the tear down. I spoke with service manager ******** and I expressed to her that this is a misdiagnosis and that I shouldn't have to pay. She agreed and asked that all I pay was an additional $400 for repair again reluctantly I agreed. The total repair at this point was $5200 . Again another date was set for repair. I returned on said date only to be told that the wrong cam had been put in because the engine in the car was not the original engine(unbeknownst to me)my engine and it had been started up. The car was idling hard and was throwing indicators on the computer. I asked ******** what the worst case scenario would be she stated "engine replacement". At this point I'm not responsible for the cost of a new engine. Another cam and tear down was done and cam was replaced again. I paid $5100 for repairs that took this shop "2 months". I picked the vehicle up and I immediately noticed the car wasn't getting power and was not accelerating . I called ******** and told her that the car was not functioning properly and I would be bringing it back. The following day after leaving work I was en route to the dealership and the engine blew . I had the vehicle towed to them immediately. I want a refund on my repair and the car engine replaced at no expense to me, they destroyed my vehicle and I'm asking for accountability. Or to be put in another vehicle. I'm a reasonable person and I want a reasonable solution.

  Business Response

  Date: 09/22/2023

  *** ****** purchased a pre-owned 2012 Dodge Challenger from a Used Car Lot (unsure). The vehicle as of 9/21 had 115,166 miles.  We have never seen the vehicle in our service department before, other than for a couple of oil changes.He had purchased a vehicle service contract from outside company.  Having called the VSC company, they sent an agent to look at the vehicle either approve or deny the work the VSC Company DENIED the work. The VSC Company would not pay for the “tear down” of the engine or putting it back together. We had spent quite a bit of time on the vehicle & ordered VIN specific parts for repair.  It was later determined the engine that was in the vehicle was not the original, nor the proper engine for the vehicle.  We have no idea of the miles on this engine, nor any of the history.
  In order to try to save *** ****** some additional moneys, other than putting an entire new engine in the vehicle, we ordered parts for the engine that should have fixed it.  He has been a gentleman through the process, but we have done all  \we can for the vehicle short of replacing an engine, which would have a value greater than the vehicle itself.  All of this was done at a discounted rate for *** ******* He has told our GM that the Lot he purchased the vehicle from is now willing to take the vehicle back as they did not disclose the replacement engine being incorrect, but will not give him all of the money, only his balance on his loan.  Based on the disclosure laws in the state of Kentucky, *** ****** should be entitled to additional moneys, as was explained to him.We have done all that we can for this vehicle, short of replacing the engine itself, that being said if we were to put a used/rebuilt engine in the vehicle, you never know what you’re getting.  To put a new engine (if even available) for this vehicle would be cost prohibitive and have a value greater than the vehicle itself.
  vehicle.
  ****** *****

  Customer Answer

  Date: 09/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:The dealership I purchased the vehicle from stated that they would work for a solution they neither denied or confirmed that they would do a return. And it does not change the fact that the vehicle was in Dodges care and it was operating when I brought the vehicle to their shop and now it is not. I can't return a vehicle to the dealership that essentially has no working engine. and i paid $5000 for repairs that they did not perform. And also the quote I was given was from their service department.  If other funds were needed to do a proper repair had they disclosed this information initially I could've secured them. As it stands I am a reasonable person as I stated earlier and I'm asking for either a fix or a refund of repairs that have not been done up to this point. I've offered a possible solution to the service manager and I hope to hear a reasonable response from them . 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/03/2023

  Louisville CDJR has fulfilled its fiduciary responsibility by replacing the items authorized.  Once again, please look at the previous response. 
  
  Subsequently, the customer has returned the vehicle to where it was purchased.  It is our opinion that the issue lies with the selling dealer, not Louisville CDJR.
  
  Click here to send secure document(s)
  
  ****** *****
  ********** ******** **** ***** *** **** ***** ******* *********** **  *****
  ***** ******** ********
  ************************* ******************************
  

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below are details of an incident at the Louisvile CDJR where I am seeking reimbursement of $912.49 (repairs) + flight to have to go get the vehicle (unplanned-$338.90). I live in Seattle and due to the damages was unable to drive it home as planned. My Wagoneer was brand new when purchased (Dec '21) and has never been in an accident or damaged as claimed by CDJR. On 8/1, arrived for scheduled oil change/addressing recalls and added dealer recommended tire alignment. After 3 hours, I was told the car was almost ready, then it took an hour to get the vehicle. I was blindsided by an associate claiming my frame of my entire car was bent. Being in shock, I left, where I realized my wheel was completely crooked due to the car pulling severely to the right and all safety features (auto lane management, auto emergency braking, blind spot detection) deactivated. I immediately called back only to have one of the employees be rude, tell me it was my fault, and hang up on me. Hence, I unsafely drove it to the location I was staying and filed an insurance claim with *********** (8/1)-#**********. I was charged $272.93, which is incorrect given I have an active warranty. The car was not drive-able and went into Oxmoor Jeep on 8/8 (first available appointment). That is 7 days with a vehicle unfit to drive due to pulling with no safety features. Repairs totaled $639.56 when it was picked up on 8/17. It is clear improper equipment and service as quoted by the technician (fully summary attached): "...Found steering wheel way off center to the left and vehicle did not track properly and tires would squeal when cornering. Noticed that both front wheels had impact scrapes on wheels and another shop (Louisville CDJR) said frame was bent. Noted during inspection that the previous shop had attempted to align vehicle because all of the fasteners for the front suspension have witness marks from tools used to loosen and tighten them. Found front tow over +2.00 degrees out on both sides and caster and camber were both well out of specifications". It is also worth noting they lost their BBB certification and are absolutely the most unprofessional and inept place I've been in my 25+ years of cars.

  Business Response

  Date: 09/25/2023

  Our Service Manager, ******** **** 

  is reaching out to the customer today 

  to resolve the issues

  Customer Answer

  Date: 09/25/2023

  ********** ********
  
  I am rejecting this response because I was not contacted today by ******** ****. I do have a missed call from a Louisville number, however, given they did not even leave a message or attempt a different method I’m not confident they want to fix the issue.

  My original request remains, or alternatively I’d explore the car being purchased at the amount owed, as the damage they caused impacts my market value.

  
  Sincerely,
  ***** ******

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2010 Chrysler Town & Country with valid lifetime warranty contract thru Chrysler - brought to Louisville CDJR at 5311 Dixie Highway - Louisville, KY for repair diagnostic on 07/05/2023. Informed by Advisor - ***** that vehicle needed $5800 worth of repairs, most of which should be covered by the extended lifetime warranty pending corporate repair approval. Dealer claims that Repair Order ******* had been submitted twice with no response from Chrysler Corporate. I have made numerous attempts to get a status update from both the dealership and Chrysler Corporate with no update whatsoever. Attempts to speak to someone in service at the dealer is a challenge because they do not always answer their phone and they have yet to actually call me back for any of my calls. Spoke with the Service Mgr, ******** on 08/11/2023 who said she would reach out to the local Chrysler Rep to see what can be done. Multiple calls to follow up with her have gone unanswered. As of today, 08/21/2023 there is still no response.

  Business Response

  Date: 09/01/2023

   
  
  The approval from Chrysler for the warranty work was received late on 8/31/2023.  All parts have been ordered.  We hope to complete the vehicle in an expeditious manner.
  
  Thank you for your patience.
  
  ****** *****
  Louisville Chrysler Jeep Dodge Ram
  5311 Dixie Highway
  Louisville, KY  40216
  ***** ******** ********
  *************************
  ******************************
  

  Customer Answer

  Date: 09/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my new 2022 Ram 3500 Limited Longhorn pickup truck on June 26, 2023. As part of the deal I signed a “We Owe You” form relating to some hail damage. They assured me the damage would be repaired by Dent Wizard in my local area. I have repeatedly sent texts to the salesman ****** ******** asking for a resolution with no success. It has now been almost 6 weeks with no closure. I do have copies of all correspondence via text and can be provided upon request. Please assist in getting this complaint resolved.

  Business Response

  Date: 08/17/2023

  Mr *********

   

  I first wish to apologize for the lack of response,

  as this has reached my desk today.  I have pulled 

  paperwork on your vehicle- that shows Dent Wizard

  repaired your vehicle prior to your purchase  (repair date 5/30/23

   

  As My Sales Manager is off this weekend and out of town

  I will get with him on his return 8/21 and we will be back in

  touch with you at that time

   

  *****

  Controller

  ************

   

  Customer Answer

  Date: 08/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
    Complete *** truck was purchased 6/23/23 new with an “I owe you” dent repair. 
  Sincerely,
  
  ****** ********

  Business Response

  Date: 08/23/2023

  PER MY LAST MESSAGE--GSM ROBERT OGUST WAS OUT OF TOWN-- HE IS BACK  

  BEEN IN TOUCH WITH DENT WIZARD WHOM HE HAD REACHED OUT TO WITH NO 

  RESPONSE UNTIL TODAY.

  THEY HAVE REACHED OUT TO CUSTOMER TO COMPLETE

  DENT REPAIRS,

  CUSTOMER SHOULD NOW HAVE SCHEDULED APPOINTMENT 

   

   

  Customer Answer

  Date: 08/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was brought in to have a transmission cooler replaced and to find any other issues. Replaced the transmission cooler but truck was still leaking. Back in Jan 4th 2023 they noted that the power steering pump and hydro booster and gear box was leaking. It took them until May 2023 to decide to change out those items. Got my truck back and 7 miles later the check engine light came back on. Possible turbo issue. This is due to the fact my truck sat in their lot for so long because the mechanics couldn’t figure out where the leak was coming from.