Business ProfileforMontgomery Chevrolet, Inc.

My car was taken to this location for a problem which I thought should be covered under warranty. It was not covered under warranty according to them, so me and my insurance paid. I was charged two times for the replacement labor time. I got the invoice and in the invoice it shows what the "book" calls for time wise for the labor. The invoice shows (in description) to remove and replace each part. So for example remove and replace part A shows 3 hours labor time. So that means 1.5 hours to remove 1.5 hours to replace. This company charged me and my insurance company 21 hours (which I agree with for remove and replace) but then they wrote in pen that it was 21 hours just to remove and 19 hours to replace. There should be no 19 hours to replace because that was covered in the initial 21 hour invoice. So if it took an actual 39 hours some how it was done in 2 days. I understand the "book" time so I know if it says it pays an hour and they can get it done in 15 min you are still charged an hour. Totally agree, but in this case I was charged double for the replace part. I have the invoice to prove this 100% And on a side not then my truck is returned missing its driver side mirror.