Business Profile
New Car Dealers
Oxmoor HyundaiReviews
3 Customer Reviews
Sort By
Review from Michele G
1 star08/20/2024
On July 11 my 2022 Hyundai broke down on the Watterson Expressway. Since my car is relatively new and you can only get parts at the dealer I decided to have my car towed to the closest dealer. When I got there I told them what the problem was, and they told me there was an active recall on my car and they would also fix that but they were backlogged due to the fact their computer system was down for a month and just came back up. I was told it would take them 3-5 week to even do a diagnostic test on my car. I told them I drive for a living and needed a car and was there any way I could get a loaner from them. I was told they didn't have any loaners and even if they did they couldn't give me one until the diagnostics was done. I didn't like it but didn't have much choice. It is now going on 6 weeks and still my car hasn't even been looked at. During all this time my mechanic has been on vacation and has not returned a couple of my calls. (Don't see how they can go on vacation when they are so backed up and the system was down for a month). This past weekend I finally received notification about the recall he was talking about, and did some research of my own. It turns out the recall is to fix a problem that my car is having, I tried to contact the service department several times on Saturday and they didn't even answer the phone. I finally got hold of them yesterday and told them what I found out. I was told that he would talk to his manager and see if he could get my car looked at some time in the next couple of weeks. When I did the research on the recall I found out all you have to do is run a computer update that takes about an hour. My problem is if they are so far behind why aren't they hiring more workers or working overtime to get caught up. Also if they new about the recall they should know what the recall is for and should have realized it would fix the problem with my car.Review from Charles R
1 star02/20/2024
We bought our N-line Sonata on March 2022. At this time we were charged $5000 more than what the car was worth due to the shortage of vehicles on the lots due to Covid. When we bought our car, it was dead on the showroom floor. Salesman Justin Benton, acted as if he had NO IDEA why the battery was dead and assured us that the car would get a new battery since it had been sitting awhile. It’s our own stupidity for not following through on this and noticing the potential issues we were facing but you’d like to believe people are genuine these days right? Attached is a service invoice that was sent to us today… I requested the invoice from when they replaced the battery when I bought the car. General Manager Hana Choi, sent me an invoice from February 2022 as well… this invoice shows the SAME ISSUE that we are still dealing with on our 2022 Sonata. We are still dealing with the dealership who cannot figure out a way to fix our car. I’ve had 5 new batteries in a time span of 2 years. The Oxmoor Hyundai service center has had the car two times now and this time is going on a span of 21 days. We’ve reached out to Hyundai Consumer Affairs- only to be told that the car does not qualify as a Lemon. The only resolution I’ve gotten is an offer to a make 1 time loan payment on my car (I’ve had two car payments during this time span) and a $75 gift card to Speedway. They’ve now told me that they have a shortage of employees who are able to work on the car and that’s why it’s taking awhile to fix. When my car was towed there on Jan 3rd- I was told it was a fuse… or a rodent that chewed on wires or that I spilt something… keep in mind, I’ve had the car for 2 years. After I got the car back and was assured that it was fixed- I got the same message 2 days later. The car was taken back on Jan 29th and they still have it now with no update whatsoever.
Oxmoor Hyundai Response
02/21/2024
Thank you for taking the time to share your experience. We understand how frustrating it can be when your vehicle requires unexpected repairs, and we sincerely apologize for any inconvenience this has caused you. At Oxmoor Hyundai, our top priority is ensuring the satisfaction and safety of our customers. Rest assured, your 2022 Hyundai Sonata is in the hands of our skilled master technician who is diligently working to address any issues and restore your vehicle to optimal condition as quickly as possible. To minimize any disruption to your daily routine, we've provided you with a loaner vehicle so that you can continue with your daily activities while we work on resolving the matter with your Sonata. We appreciate your patience and understanding throughout this process. Thank you again for choosing Oxmoor Hyundai, and we look forward to resolving this matter to your satisfaction.Review from Neriah C
1 star10/10/2023
I am going to expose Oxmoor Hyundai and affiliating Hyundai’s for their poor customer service. Along with that I will be exposing “Americas best warranty” for what it truly is, a lie and a joke. This has got to be the worst customer experience I have dealt with. Being a single mother of two toddlers, purchasing a 30,000 vehicle that is currently inoperable is unacceptable. On top of that, they lied to me multiple times about the warranty and Blocked me on Facebook. Highly recommend that no one purchases from this company or location.Oxmoor Hyundai Response
10/12/2023
This letter acknowledges receipt of your negative review dated October 10, 2023. We appreciate your feedback and the opportunity to address your concerns regarding your recent experience with Oxmoor Hyundai. At Oxmoor Hyundai, we take customer feedback seriously and are committed to providing the best possible service to our valued customers. We regret to hear about the issues you encountered, and we sincerely apologize for any inconvenience you may have experienced. Our General Manager has been in touch with Ms. Cl*** to address the situation and ensure that her vehicle is promptly repaired under her extended warranty. We are actively working to resolve the issues and make things right for her. We understand that Ms. Cl***** message may have been overlooked, and for that, we sincerely apologize. Customer service is of utmost importance to us, and we are continuously striving to improve our processes to prevent such oversights in the future. We appreciate your patience and understanding, and we are committed to rectifying this situation to your satisfaction. Should you have any further concerns or feedback, please do not hesitate to reach out to our Customer Service team. We are here to assist you and ensure that your future experiences with Oxmoor Hyundai are positive and hassle-free. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and confidence in our services.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.