Complaints

This profile includes complaints for The Kia Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Kia Store

  5325 Preston Highway Louisville, KY 40213

• 

  The Kia Store

  P O Box 36184 Louisville, KY 40233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Kia 2025 in Feb. I traded my 2020 Kia Sorento. They took the trade in but never paid it off to ***** which is the finance company for the Sorento is harassing me for payment which is as not been made by the dealership. The vehicle is no longer in my possession. They keep telling me they are waiting for funding. I don't know what they mean, but it's been 2 months and counting. My license plates are expired and they haven't sent them yet.

  Business Response

  Date: 04/29/2025

  Ms. ****** *******

  We had  an issue with you providing acceptable Proof Of Residence for funding your contract, you literally moved the day you bought the car. *** ***** ******* would not accept docs from your closing on your new home.
  
  It took you awhile to be able to provide acceptable Proof  Of Residence.
  The deal FUNDED with *** four days ago. We do not pay off any loan until the deal is funded. We will now get with your lender to see what your new payoff is before we payoff the loan. We will reach out to you with any differences.

   

  ******* *******

  General Manager 

  The KIA Store

  ************  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first took my 2017 Kia 14 to the Kia store service center on Preston Highway in February 2025. Since that date at the beginning of February my car has been in the shop four times, today Monday April 7th 2025 my car was just towed back to the Kia Store Preston for the same issue that has not been resolved since February. The brake lights keep coming on which is draining the battery in March after having my car for 2 weeks kill stated that I needed a new battery so I purchased one from them and then on Friday April 5th the brake lights came back on during the battery in the car has not worked again all weekend. For the month of March I had to take a left back and forth to work if that was the only place I could afford to go and I am out $274.98 not including the amounts that I have paid to have the car fixed that was not fixed correctly. I have contacted Kia Consumer Affairs and they are of no help. Kia refuses to give a loaner car while they tried to fix my car because they said it's no longer under warranty. The car is 5 years old it has 64,000 miles on it.

  Business Response

  Date: 04/08/2025

  Please see attached response. 
  Sincerely,
  ******* *************
  General Manager of Fixed Operations
  The KIA Store & Montgomery Chevrolet
  ********************************* ***** ********

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2024, my Kia Sorrento had a mechanical issue so I took it to The Kia Store on Preston on October 11, 2024. They ran a diagnostic and stated the ECM needed replacement. I approved the repair and picked the car back up on October 16,2024. We drove it a few days and then the same mechanical issue and warning lights/message returned. I took the vehicle back to them on October 21st and received it back on October 30th, I believe, at which time they stated they were unable to replicate the issue and to bring it back if it happened again. Mid December the issue recurred but with the holidays and a family illness followed by a death, I was unable to get the vehicle back to them until January 20th, I believe. I did not hear anything from the service department so I began sending texts via their service dept chat that they utilize for communication. I texted on 2-7 and 2-11 with no response. I called on 2-12 and spoke with another service associate for 11 minutes but she was unable to provide any information other than stating my service advisor was out sick as well as my service tech. I then requested to speak with the service manager, ***** ******, but was informed that he was gone for the day. I requested a return call from him and was advised that she would notify him. I called him myself on 2-14 and 2-17 leaving messages to call me back without any response. I texted the chat again on 2-26 and finally received a response from my assigned service associate, ******* Repeatedly I have been told that they are waiting on the Kia tech line to tell them what to do, what tests to run, and then authorize repairs. It is now 3 months of them having my vehicle and they have yet to complete a repair. Earlier this week I advised them that I needed my vehicle completed by the end of day today, Friday, March 21, 2025, because 3-24-25 my medically fragile daughter has to have a medical procedure performed and 3-28-25 a cardiologist appointment. It is still not done.

  Business Response

  Date: 03/28/2025

  Dear *** *****
  Thank you for reaching out and for your patience as we work to resolve your vehicle concerns. I sincerely apologize for the delays and any frustration this has caused.
  Our team has been actively working with Kia’s technical support to diagnose and address the ongoing issues with your vehicle. While I do not yet have a definitive completion date, I want to assure you that we are prioritizing your repair. ****** our Service Manager, will provide you with a detailed update before the close of business on April 1st regarding the next steps in the process.
  I understand the importance of having your vehicle available, especially with your daughter’s upcoming medical appointments. While rental coverage is not typically included outside of warranty, I am reviewing possible options to assist with your transportation needs.
  Please know that we take your concerns seriously, and I appreciate your patience as we work toward a resolution. If you have any additional questions, feel free to reach out to me directly.
  Sincerely,
  ******* *************
  General Manager, Fixed Operations
  Kia Store Preston & Montgomery Chevrolet

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I referred someone to the Preston Highway location to purchase a car 11/2024. The salesman was new and so I informed him to get the referral done(I had a bad experience previously with referral), he would need to take down my information to be forwarded to the financial department. We would have to come back to the dealership 2x more because the car (had to be shipped from a different lot /and repaired had to be done on the car). Each time I was told that the referral would be processed. I have contacted the lot and talked with sales managers etc. all promising that it would take about a month to receive the payment. Month after month all I got was the run around. I called another location and was informed it only takes up to 2 weeks and the payment will be processed and sent out. Know when I call I'm told someone will call me back, I'm sent to random voicemail, or hung up on. I am four months in with this matter with no resolution.

  Business Response

  Date: 04/13/2025

  ******
  
  
  We are reaching out to ****** to get resolved. I did not get noticed
  till few days ago and looks like it was a letter to our corporate
  office. I am researching who she referred. Went in to put a comment and
  it was closed.
  
  
  ******* ******* ************

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded a 2024 Chevy Traverse on Dec. 31, 2024 for a 2025 Kia Sorento and was putting no additional money down. In this transaction, I was told by the Financial Mgr. ****** that I would be getting my $1500 Maintenance fee purchased as well as my $800 *** ********* back. Following up on this refund with ******** ***** I was advised to wait 6 to 8 weeks before receiving it. Experiencing mechanical issues with the vehicle, I was told my the Financial Mgr. ****** that I used it towards my down payment. That absolutely isn’t true because I had stated I wasn’t putting any money down and if he used it indicating I did and signed paperwork, why are the figures different? My refund was $2300 and the cash down payment shows $2750 which doesn’t add up. I have the paperwork as well as a statement I was able to obtain documenting I was due the amount of $2300.

  Business Response

  Date: 03/13/2025

  Met with *** ****** in my office and we agreed all to be a misunderstanding. Thank you for being a 5 owner KIA Customer.

   

  ******* *******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Toyota CHR 2019 from The Kia Store at 5325 Preston Highway, Louisville, KY 40213 from ****** ***** November 23, 2024 for $15,333.00. I am still awaiting the title and license plate from the business. I have reached out to Kia multiple times and was told the lien release had not been provided by the prior owner and that was the issue after waiting from my documents for 2 months. after many failed attempts to reach them by phone call I stopped by in person to figure out the problem. Was given another temp tag and told my title would be expedited. That was 3 weeks ago. I have reached out to them today for an update and everyone is always out of the office, and I am tired of the runaround can you please help. I have already received a 1st notice from my bank about showing title proof. I have spoken with the general manager *** *******, ******** *** ******** and that is how he introduced himself to me, *****, and ****** *****

  Business Response

  Date: 02/06/2025

   

   

  *** *****

  We received the lien release yesterday and it's at the clerks office being stamped off now.  It should be transferred to you within the next week.
  We did not pay your loan  off you did.  We had to jump through a lot of hoops to get the lien release from Wells Fargo. You will receive a call when the tags arrive  by end ofnext week.

  Thanks for bringing to my attention and sorry for the time it has taken to get Wells Fargo to get us the lien release. We provided our Fed X number and they chose to send it by mail.

   

  Sincerely

  ******* *******

  General Manager

  Montgomery Chevrolet

  ************
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was in the shop for 4 months.  I got it back 4 times with the same issue.  The motor needed replaced yet they replaced everything on it.  For the first 3 week I had no renter or car yet was paying car pamet and insurance. 

  Business Response

  Date: 02/06/2025

   

  Mrs. ***** *********

  Customer brought vehicle in on 10/7/2024 with check engine light on and engine making noise after having vehicle serviced elsewhere . Technician found vehicle over filled with oil at which time he drained and refilled oil cleared codes and test drove vehicle . Customer returned 10/11/2024 stating engine was shaking technician verified customer concern and scanned vehicle for codes and found code p0011 which is related to intake cam over advanced, technician checked engine oil level and coolant condition upon further examination   technician found timing chain assembly loose and out of adjustment .
  10/15/2024 contacted KIA Cooperate Representative for approval of timing chain and related parts on 10/18/2024 received approval and ordered parts 10/24/2024 and they arrived on 10/26/2024 technician installed parts on 10/29/2024 returned vehicle to customer and they returned on 11/04/2024 with engine making noise
  Provided customer with loaner vehicle on 11/04/24 technician opened tech line case  on 11/05/2024 and worked with tech line until 12/09/2024 to determine that the OCV (oil Control Valve) also needed to be replaced .
  Contacted KIA Cooperate Representative for approval to replace additional parts got approval on 1/08/2025 and ordered parts .received parts and installed on 1/15/2025 technician test drove vehicle and customer was contacted to return vehicle to the customer . Customer picked up vehicle on or about 1/22/2025 .
  Repairing the vehicle did take longer  then expected but we did provide the customer with a loaner vehicle  the entire time were repairing the vehicle . 

  I apologize if you felt it took to long but there were three issues exposed after each repair. We were able to fix all these under warranty. 

  The Dealer will not be making any payments nor paying it off. You were provided with a loaner.

  Thank you for your patience. We consider this case closed.

  ***** ******

   

   

   

  Customer Answer

  Date: 02/18/2025

  
  Complaint: ********
  
  I am rejecting this response because:

   

  Hi, the problems with the car was due to an issue with the engine, that they did not fix the first time. They had told me it was a oil problem and it was over filled by 5 qts. Yet then they said it was 3 qts. They had me go get a rental car after 3 weeks that i put a deposit of 50.00 down then I received the car back and again the light came on. I took it back for a 2nd time and again after weeks they then had a new problem, then i get the car back again per usual the check engine light was on again then took it back as another issues was found then again I get it back and same thing. That was a total of 4 times I had to continue to tskr it back the same or next day. As I didn't have a rental nor a loaner for the first 3 weeks yet I was paying my car payment as well as full coverage insurance with no car. As well as from October till January the car I had bought brand new was not drivable nor did they fix it. They had almost 1/2 a year with my car while I made both car payments and insurance payments. No matter the loaner the stress and having my daughters in a vehicle that was not dependent for my daughters or myself was hard. They told me I needed more work done to my car that I had just git done by Ken towery. They did not replace the engine as it needed and should have a responsibility to what they put me and my two children ages 5 and 6 at the time. 

  
  

  Senserly,

  ***** ******** 

  
  
  

  Business Response

  Date: 02/18/2025

  Again the vehicle was brought to us after a repair from another facility and was over filled with oil, the issues with the vehicle where caused by the engine being overfilled with oil and customer declined any repairs and took the vehicle. Customer brought vehicle back in with a check engine light at that time we contacted Kia America and eventually was instructed to replace timing chain guides after the initial repair the vehicle came back with a check engine light we again contacted Kia America and they then authorized us to replace oil control valves . We consider this case closed.

  Customer Answer

  Date: 02/19/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  No I didn't reject service and no it was never overfilled as it was serviced by ********** ******** and I watched the video. The car had been serviced months before and was not acting up as it would if that was the issue. It was not smoking or anything they claim. They led me to believe it was my issue yet it was not.

  Thank you ***** *********

  
  
  

  Business Response

  Date: 02/19/2025

  ******

   

  I would be happy to trade out to a different vehicle and help you recoup some of the cost. Please reach out to me at ************

  ******* *******

  General Manager

   

   

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is an utter joke… they sold us a truck that has tons of issues and refuse to fix it,, they said the warranty we agreed only covers up to 30 days,,, they messed up. Our loan and we had to come in there 2 times to fix it.. the sales guy said that he asked if we wanted an additional warranty,,, but he did not ask us, I would have purchased an addition warranty if they would have asked. so if they would have asked you better believe I would have purchased it…. I’ve called multiple times in the last 35 days to be transferred, to have my number written done and to be transferred again without any phone call back, so now we missed the warranty time frame, because of there negligence. We’ve had this truck 30 days for it to already have transmission issues is crazy!! They lied about the Milage on the vehicle, they didn’t even put my husband’s correct drivers license number .

  Business Response

  Date: 01/30/2025

  **** * ****** ********

  The vehicle you purchased was an AS-IS vehicle with no warranties applied. The vehicle was serviced and an AS-IS inspection was done. The vehicle passed.  I understand you had a brake light issue and we aske to bring it by to see if we could help with that. The vehicle came with our in house 30 day 1000 mile warranty and I understand  the mileage was surpassed on the vehicle. I would be happy to try to assist you trading out of the vehicle and finding something that still had a manufacturer warranty or working with you at an employee price for any work that needs to be done to the vehicle.

   

  Shannon Shelton

  General Manager 

  The KIA Store

  ************

   

   

   

  Customer Answer

  Date: 01/31/2025

  We were never told that the vehicle was AS is, we. Called multiple times to get the break fixed and never received a call back during our 30 day warranty that you claimed we had, but then said it was sold as is… I was told when I finally reached someone that we declined a warranty when it was never asked, but then you said it was an as is vehicle, when you guys messed the loan up the first time and we had to drive all the way back to Louisville to fix that,  We brought up the two current issues.  Which was the heat, as well as the parking break and you all said we will have our service team connect with you,,, all while saying it will be covered under the 30 day warranty. But when we finally get a call back they proceed to tell us it’s outside our 30 day warranty period. 
  
  

  Business Response

  Date: 02/06/2025

  **** * ****** ********

  I am happy to try to trade you out of the vehicle. I know you called in a day after you bought it and said the emergency brake light came on and then your husband said the heater was making a noise and said no biggie bro when he texted the Sales Consultant.

  I would be happy to have our Service department look at the Emergency brake issue.

  When would be best time to come in?

  ******* ******* ******* *******

  The KIA Store

   

   

   

  Customer Answer

  Date: 02/07/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  I am the one that communicated about the break, as well as the heat several times. Each time I was transferred to service and they never returned my call, your “sales” guy said that he would get in touch with us after Greg said it’s not worries and he never did,  so I had to take it and get it fixed Friday. After you guys assured us that the breaks passed inspection, this was brought up after the first time you messed up our loan. And we brought up the break issue with you.  The mechanic said if we would have driven it any longer it would have caught on fire… he also stated if the car was inspected like you said it was that issue would have been addressed 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a 2019 *** Sorento in November of 2023 paid 20 k for it. The motor went out on in June 2024. I took it back to *** thinking they would help me fix it since i bought it there. It was the complete opposite. It took them 6 weeks to send in the information for my warranty. I had to rent a rental car for these six weeks at 400 a week. They would not help me with any of that. I had to call them every day i even went up there twice. I got a hold of the service manager he was no help. l got a hold of the general manager he was no help. I pretty much had to get all of the info and send it in myself the only thing i could not get was the KID report. I even had to tell their advisor i needed a work order to sign because that was one of the things on the list that the warranty place required. After six weeks they finally sent in the KID report to my warranty. They erased the data before they sent it in. I feel like they did this on purpose so i could not see the motor was already ruined when they sold it too me. The warranty place had to send their own inspector out to inspect it. They did not cover it because they said the damage was there before i bought it. The *** store tried to charge me for the work the warranty place did i refused to pay it. They still charged me 175 dollars for my car to sit on there lot for 6 weeks. they quoted me 11,000 dollars to fix it. I took it to a different dealer ship had the work done for 5,000 and it was complete in 1 week. One of the times i went up there trying to get them to send in the info to the warranty place i was told this vehicle had a mile long list of problems and had been worked on lots there. That told me they were tired of working on it and did not want to mess with it anymore. Of course i was not told about this when it was sold to me. I was told it had been maintained well and a good running car. Now i have 25 K in a vehicle thats only worth about 8. i was out another 2400 on a rental care they should of payed for.

  Business Response

  Date: 09/12/2024

  *** *******
  I am sorry to hear that the outside warranty you purchased through ******* did not cover your claim. I can assure you we tried to get your claim processed in a timely manner. The vehicle was not under warranty at the time of purchase. The 10-year/100,000-mile powertrain warranty is reduced to a 5-year/60,000-mile warranty when the car is sold used, and the remaining coverage is transferred to the new owner. I researched ******* your extended warranty company and they seem to have a history of denying claims. 
  I fielded your call personally and met with my team on your vehicle on July 12th. On July 8th you had called in and you were still getting records the company had requested. On 17th of July, ******* your warranty company stated to our Service Advisor they had all the documents they needed. On July 22nd you called the Service Advisor stating ******* had some other requirements they needed fulfilled. On July 23rd those items had been satisfied. On July 24th ******* said we would have an answer in 24 hours. On July 26th they still had no answer. On July 30th they said they were sending an inspector out. On August 7th they denied your claim.
  Kia on Preston did not erase data. The typical tear down of an engine so an inspector can come out and look at is $750. As you stated you would not pay so we in good faith covered this in anticipation your repair would be covered by Merritt. The vehicle had no problems when sold to you and yes the majority of maintenance was done at our store.
  I am sorry you had to go elsewhere for a motor. I am not sure what type you received new, used or refurbished but there are some huge swings in cost and warranties that come with them.
  I would be happy to try to absorb some of the inequity you have accumulated on your vehicle and find a vehicle new or used under warranty as an attempt to restore faith in our dealership.
  Sincerely,
  ******* *******
  General Manager
  The KIA Store

  Customer Answer

  Date: 09/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  **** *** *******
  This is not about the warranty not covering the work. This matter is about how I was over charged, ignored, lied too, and out a lot of money because I could not get your business to send the necessary information to my warranty in a timely manner. I would love it if you were able to absorb some of the inequity I have accumulated. I have attached my full response with dates along with the, the estimate kia gave me and a copy of the paperwork i got from kia when i picked up my vehicle stating what was done.  I tried to attach the emaiI Chain from the warranty place but it would not let me. If the better business bureau would like it i can email it. I could not fit everything in this little box so i have attached it all.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/2024, I took my car to get an oil change at 330p; I picked it up at 530p. I drove to my sisters 10 mins away. By the time I got to my sisters all the oil was out of my car. I called kia and they did give me a loaner vehicle to drive. They towed my car on 8/24, then called me & told me it would take the entire weekend to finish my car because they was gonna clean the car (which they barely did). I picked up my car on Monday, 8/26/24. I noticed on 8/27/2024, that mine and my husbands sunglasses and my fanny pack was all missing. My husband attempted to call and was given the run around every single time. I just want my sunglasses or the money for them. They were 200$ total.

  Business Response

  Date: 09/04/2024

  **** *******

  Thank you for bringing to my attention. I am sorry for your experience and would like to make sure we detail your vehicle correctly. Please reach out to me at ************* The vehicle when received from the Tow Company did not have the items in it that are missing. I am happy to send you a check for the $140 for your inconvenience in this situation. I will make sure you will have the $140 by the end of the month. Hopefully we can gain back your business in the future.

   

  Sincerely,

   

  ******* ******* ******* ******* *** *** *****