Business ProfileforThe Kia Store

I purchased an SUV KIA Sportage from KIA on Preston and have had them do all service maintenance over the last several years. Last October I took it in to have an oil change and replace the air and cabin filter. Neither were done as I attached pictures to show proof. I have tried several times to contact and left messages to Manager *** and ***** and to the rep that always took care of me, ****. No one will return my call. I even reached out to another KIA and no response. On the day I picked up SUV from service I paid 194.79 and was assured all was done. As I drove off I noticed my wheel locks in the passenger seat, not thinking much about it I put them away like they had always been done before. Drove to I65 South and immediately pulled off to the emergency lane as my hood popped up. It had not been secured. Again I did not think too much about it. Over the next few days I noticed my air conditioner felt as if it had went out. Then it would work the next time. I also noticed oil leaking heavily. I took it back in and they stated, "It was loose where they did not tighten it enough." I thought it was fixed and never put it all together so that it could be anything else. During this time I lost my sister and was handling all the affairs with her children and this was not on the forefront of my mind. At the end of October, we took a trip to GA during this trip the car overheated and stopped blowing air and we had to pull off and start looking to see what was going on. As we soon discovered the filters were never replaced that I had paid for in cabin and under the hood. (Pictures to show attached) We had to find a store that had what we needed and replace what should have already been done. After this was done and returned home we started watching the oil pretty close and refilling it as it was low. As I mentioned I tried to reach out several times with no response. After all I started questioning if anything I had done was ever done. I have a hx of all services.