We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pain Management

QC Kinetix (Springs Medical)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02272023 / QCKinetix,6420 Dutchmans parkway suite 375, Louisville ky 40203, Talked with ********** Manage. Checking on services she agreed to make a payment scale. Using my card to make a payment, she ,Lora instead of a one payment proceeded to take out $6,500 dollars, full pay.without permission to do or unauthorized to do so , dishonest and fraudulent practice. Need help to get money returned. She discriminated because of my age .she thought I would’n’t catch her dishonest procedure My age 84. When I called her she said we don’t do payments! False,. checked further and found this was a lie on her behalf. All I want is the return of my $6,500 dollars. QCKinetix is from my experience not an honest institution. Thank you .

    Business Response

    Date: 03/29/2023

    My name is **** ****** * and I am emailing as a follow-up to our previous phone conversation that took place on 3/29/23. I have attached a copy of ******** ******* signed receipt and consent forms. Additionally, I have summarized our conversation below:

     

    ******** ******* signed on as one of our patients on 2/26/23. She received her first injection that same day as that is our protocol. Preceding her next appointment, *** ******* called us to let us know that she was already feeling relief and did not wish to continue receiving injections. She informed my office that she would be contacting her bank in order to get a refund and would come in to pay us the amount of the first injection. I do not know what came from her contacting her bank. She later called the office again, speaking very harshly to staff members. I was informed that she assumes we took advantage of her age. The average age of our patients is 76 and our services are intended for this demographic. Please let me know if you require any additional information.

     

    Warmly,

     

    **** ******

QC Kinetix (Springs Medical) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.