Customer ReviewsforDauenhauer Plumbing / Heating & Air

Dauenhauer installed a new HVAC system on 06/18/24. The gentlemen were friendly, however they used my kitchen floor to cut their sheet metal, and scratched my floor. They also proceeded to put a gash in the laundry room floor where the system was installed. I called, and complained, but I was not nasty, or hateful, and offered them to come and look at the damage, they accepted and the manager came to my home on 06/24/24 and evaluated the damage. He offered me $500, but did not offer to fix the laundry room floor, did not care about my kitchen floor. After he left, I felt extremely insulted, and I feel taken advantage of, because I am a woman living alone. I feel if this was a man, and this was their own kitchen or laundry room floor, they would demand to have it fixed. It's a shame that I paid over $7000 for this install, and Dauenhauen doesn't care that they carelessly damaged my floors, that I can't afford to replace.

I was charged $255.00 for a running toilet which only needed an o ring gasket. It took 5 minutes. Two men were sent. They immediately tried to upsell me 3 new toilets for $800+ apiece. They spent more time on their portable tablet entering my card and then having me sign 3 times. They then told me the cost for their service. I felt helpless as I knew I had been had. I live in an elderly community The Traditions at Parks Edge. Numerous neighbors also have horror stories of being criminally overcharged by this company. The primary subject who had a fairly long beard scolded me for calling the second man “his helper”. The second man spent his whole time just grinning at me. On a side note. I see two of their trucks parked side by side in the corner of Hooter’s parking lot on Richmond Rd for long long lunch breaks.

I titled my sales meeting today "empty promises". I used this company as a case study. This company Davenhauer answers the phone " How can I make you smile". I don't think you could be farther away from the truth. Had a leak at the base of our toilet. Busy day work people all over the building. Called Dauenhauer. Got this companies name from the internet. Should have searched BBB reviews. I would have seen all of the 1 stars and would have known they are dishonest. They sent out a guy. I couldn't call him a technician because he did absolutely nothing other than charge me $252. and ran out the door guaranteeing me the problem was corrected. I guess I should have left my customer and checked his work. Didn't think he would just flat out lie. After about 20 minutes I ran upstairs and flushed the toilet. Leaking exactly in the same spot. This was a Friday evening. We had a major meeting Sunday couldn't have a leaking toilet. Called again. They sent out a child Saturday. But I can say at least he stayed longer than 10 minutes. He tried to charge me another $252. for a part he said I might need at a later date but it had nothing to do with the leak. This time flushed the toilet before he left. No issues. 10 minutes later flushed the toilet again. Leaking from exactly the same spot. Saving grace. A painter in building heard me complaining. He asked to look at my problem. He took the toilet apart and showed me absolutely nothing was replaced to fix my problem other then they probably just tighten 2 screws. I'm not a plumber. I relied on this company to do what was necessary. This painter told me he could have our problem fixed in 1 hour. He took one of my employees to the hardware store. Purchased a new toilet installed it and my problem was solved. Wow. he's a painter. Called Dauenhauer 3 times. Still waiting for a response. I see this is a culture in this company. Not just the guys they send out. NEVER USE DAUENHAUER. They have major internal problems.

I highly recommend Dauenhauer Heating and Air. If I could rate them higher I would. I cannot find anything negative to say about the service I received. The response was quick with Jacob coming out to give me the free estimate the same day I requested it. The install was scheduled for the very next day. Brandon and Conner kept me informed of their install process and did an excellent job. Best price in town and on quality equipment, They even offer 0 % financing for a year. My heat works great and just in time for Christmas. Dauenhauer has found themselves a customer for life!!

Had ducts cleaned Oct 19, 2022. Within a couple of weeks I called my HVAC company because I kept smelling a burnt smell. They showed me the filter (which had been replaced the month before). It was filthy with lots of debris hanging off it. In addition the HVAC employee needed to hand remove a large pile of dirt/hair. It was so much that his vacuum clogged. The Carbon Monoxide under the house was 10. I called Dauenhauer to complain. I was told the manager was busy and he would call later. He didn’t. I called back the next day and spoke with him. He kept saying they guarantee their work. I had to ask for an apology before he gave me one. He only offered to send the guys (who messed up the first time) back out. I didn’t want them working on my house again. My HVAC company came back this week because of continued burning smell. The filter was again filthy. Additionally, with internal inspection he found dust all inside the unit. He vacuumed what he could. Inside the house the carbon monoxide is 4. My HVAC company will be monitoring the filter and CO levels weekly and as requested. I’m looking at having to buy a new heating unit soon because of Dauenhauer’s incompetent work. I’ve asked for my $ back but actually think they should have some responsibility in paying for the new unit since they damaged my current one.